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Find your nearby Pizza Hut® at 5787 Nolensville Pike in Nashville, TN. You can try, but you can’t OutPizza the Hut. We’re serving up classics like Meat Lovers® and Original Stuffed Crust® as well as signature wings, pastas and desserts at many of our locations. Order online or on the mobile app for carryout, curbside or delivery.
Popular delivery, carry-out & dine-in chain known for pizza, wings & pasta, plus sides & desserts.
Address and Contact Information
Address: 5787 Nolensville Pk, Nashville, TN 37211
Phone: (615) 331-5566
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Order and Reservations
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Reviews
Xyaire Jenkins
I recently visited this location (12/24) around 7-8pm, and my experience was so abysmal that I’m compelled to share.
When I first arrived, the establishment was relatively neat and tidy. This is the only positive thing that I could say. Nothing that came after was pleasant.
Shortly after coming in, me and my friend grabbed a paper menu and sat down at one of the tables to browse the options. We were soon confronted by a middle aged white woman with a ponytail. She didn’t greet us or offer any help at all, just crassly informed us that we were sitting in a dining area that would be closing in an hour. My first thought was, “Who would harass someone for sitting in a dining room that doesn’t close for another hour?”Especially and if she would have asked, she would have been told that we planned to carryout. However, we just thanked her for the information and kept browsing.
We found some interesting items on the menu, but realized that the paper menus did not have any prices on them. We noticed a paper with a QR code, so we scanned the QR code and found our options there. We then headed up to the register to order. There was a younger South Asian/Latin American maybe guy taking orders and he was extremely rude. Again, no greetings, but then every question I asked about what I was ordering, he gave me a short, snappy answer. I quickly got uncomfortable so I kind of rushed through my order and got out alright.
However, my friend ordered next and his experience was much more difficult. English is not his first language, and although he still speaks and understands English very well, he still gets nervous about ordering food. This is why we practiced what we wanted at the table before approaching the register. However, as soon as we began to order, the cashier kept denying everything that my friend tried to order (saying it’s not worth it for the price and whatnot). When he tried to show the cashier the digital menu and ask for help choosing another option, the cashier snapped at him saying that the menu we were reading was from a different store. This is obviously quite ironic, considering that we scanned the QR code that was posted at the table we were sitting at inside of this location.
Ultimately, my friend got overwhelmed and blamed himself for “not understanding American culture and social cues” and refused to continue looking for another order because he didn’t want to make the workers uncomfortable. However, I as an English speaker and U.S. native, felt the same discomfort that hindered me from having a good experience as well. Therefore, I feel that the staff at this location was part of the reason that my friend went hungry that night. I tried so hard to get him to go back there, but after being treated so poorly, we ended going back home and he ate grapes and plain yogurt for dinner.
While these details may seem unnecessary, I include them because they underscore the impact of poor customer service on patrons. As someone who has been working front-facing customer service for 4+ years and counting, I understand how important it is to do your best to provide a sufficient experience for those that visit your establishment. While we can’t always be happy and enthusiastic at work, that is no excuse for rude, impatient customer service. And I am sure that the owner of this establishment would never appreciate to hear that their guests are being treated in such a way.
For this reason, I chose to share my experience. I encourage the employees that we interacted with to re-evaluate their behavior in the workplace, and to think deeply about how their attitude and interpersonal conduct affects guests. I do not foresee myself returning anytime soon, but when I do, I truly hope to have a better experience.
Thank you.
… moreWhen I first arrived, the establishment was relatively neat and tidy. This is the only positive thing that I could say. Nothing that came after was pleasant.
Shortly after coming in, me and my friend grabbed a paper menu and sat down at one of the tables to browse the options. We were soon confronted by a middle aged white woman with a ponytail. She didn’t greet us or offer any help at all, just crassly informed us that we were sitting in a dining area that would be closing in an hour. My first thought was, “Who would harass someone for sitting in a dining room that doesn’t close for another hour?”Especially and if she would have asked, she would have been told that we planned to carryout. However, we just thanked her for the information and kept browsing.
We found some interesting items on the menu, but realized that the paper menus did not have any prices on them. We noticed a paper with a QR code, so we scanned the QR code and found our options there. We then headed up to the register to order. There was a younger South Asian/Latin American maybe guy taking orders and he was extremely rude. Again, no greetings, but then every question I asked about what I was ordering, he gave me a short, snappy answer. I quickly got uncomfortable so I kind of rushed through my order and got out alright.
However, my friend ordered next and his experience was much more difficult. English is not his first language, and although he still speaks and understands English very well, he still gets nervous about ordering food. This is why we practiced what we wanted at the table before approaching the register. However, as soon as we began to order, the cashier kept denying everything that my friend tried to order (saying it’s not worth it for the price and whatnot). When he tried to show the cashier the digital menu and ask for help choosing another option, the cashier snapped at him saying that the menu we were reading was from a different store. This is obviously quite ironic, considering that we scanned the QR code that was posted at the table we were sitting at inside of this location.
Ultimately, my friend got overwhelmed and blamed himself for “not understanding American culture and social cues” and refused to continue looking for another order because he didn’t want to make the workers uncomfortable. However, I as an English speaker and U.S. native, felt the same discomfort that hindered me from having a good experience as well. Therefore, I feel that the staff at this location was part of the reason that my friend went hungry that night. I tried so hard to get him to go back there, but after being treated so poorly, we ended going back home and he ate grapes and plain yogurt for dinner.
While these details may seem unnecessary, I include them because they underscore the impact of poor customer service on patrons. As someone who has been working front-facing customer service for 4+ years and counting, I understand how important it is to do your best to provide a sufficient experience for those that visit your establishment. While we can’t always be happy and enthusiastic at work, that is no excuse for rude, impatient customer service. And I am sure that the owner of this establishment would never appreciate to hear that their guests are being treated in such a way.
For this reason, I chose to share my experience. I encourage the employees that we interacted with to re-evaluate their behavior in the workplace, and to think deeply about how their attitude and interpersonal conduct affects guests. I do not foresee myself returning anytime soon, but when I do, I truly hope to have a better experience.
Thank you.
MARTINA DACOSTA
Omgg this medium two topping pan crust pizza has made me fall back in love with Pizza Hut! I was excited to see the all you can eat lunch buffet but it’s from 11-1:30pm I missed it so I got a pizza and It was Amazing and Fresh. The restaurant was clean and the staff were very friendly and helpful. I will most definitely be back!
… moreJanese Jenkins
Pizza was perfect!!
Ingredients were fresh and the extra cheese was exactly how I wanted it, evenly distributed. The garlic cheese sticks were also fresh & good. Restaurant was clean and welcoming, and employees courteous.
… moreIngredients were fresh and the extra cheese was exactly how I wanted it, evenly distributed. The garlic cheese sticks were also fresh & good. Restaurant was clean and welcoming, and employees courteous.
Blake Marshall
Ordered online a bbq chicken pizza when it was delivered we got a red sauce pizza no BBq or chicken on the pizza only cheese bacon and onions and when I went to leave a survey I realized I didn’t get the receipt so I didn’t have a code to leave a survey it was the completely wrong pizza the delivery guy is always very friendly nothing to do with him he is great but extremely disappointed with the pizza
… moreRay Ib
Pony tail brown guy was shoving pizza down his mouth and taking the trash out while cutting my pizza. Then didn’t even say here’s your order, threw the box at me. Little dude is asking for trouble, we know what car you drive little man. Watch your back
… moreAndrew M
Great food and excellent service! The whole crew went above and beyond to take care of me and my party of twelve!
… moreMadfa kaynaat
I just visited here just today and the service is really bad and they don’t want to answer our questions and the restroom is stinks and they are not really welcoming they were fighting with each other when we came here.
… moreRex Baldazo
So glad they’ve restarted the lunchtime pizza buffet. Weekdays only, but it’s a great quick lunch option.
… moreCorey Brace
2 stars only because 1 star is reserved for food that causes illness. Next time I’m in the mood for room temperature pizza, wings, and a cookie desert….I’ll just do it myself. I called the store and got to a manager who had a pretty poor attitude. He asked for my phone and I provided – he couldn’t find my order, he said. He kept repeating the same words while I was providing my order number – surprise, he couldn’t find that either. Finally the total dollar amount of my order was the verification he needed…I guess. Now I’m waiting for a re-delivery… I don’t think I’m in the mood for pizza trash at this point. Going back to Jets pizza. If they hadn’t been closed early for the holiday I would have ordered there first anyway.
Update: I received the redelivery… nice and hot this time and the driver was polite… not not one of the boxes we’re sealed and he wasn’t wearing a mask. Threw it all in the trash.
… moreUpdate: I received the redelivery… nice and hot this time and the driver was polite… not not one of the boxes we’re sealed and he wasn’t wearing a mask. Threw it all in the trash.
hello brain
Best Pizza Hut in months. My friend work there and their pizza is the best. Great service wonderful people.
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