

Located at 1325 Mount Vernon Ave,Marion,OH,Tim Hortons is the perfect place to go for coffee, breakfast, and baked goods. World-renowned for our Original Blend coffee, which is brewed fresh every 20-minutes, we serve a variety of beverage options, including Cold Brew with cold foam, hot and iced lattes, our famous Iced Capp® beverages, TimsBoost energy infusions, Tim Hortons Refreshers, and more. We also offer an assortment of quality food options like made-to-order breakfast sandwiches with freshly cracked eggs, hand-dipped and glazed donuts, and a variety of donut holes affectionately known as Timbits®.
Canadian chain for signature premium-blend coffee, plus light fare, pastries & breakfast sandwiches.
Address and Contact Information
Address: 1325 Mt Vernon Ave, Marion, OH 43302
Phone: (740) 386-6000
Website: https://locations.timhortons.com/en/oh/marion/1325-mount-vernon-ave/
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Reviews
And since I cannot save the first review. This review was from three months ago. I went ahead and copied it.
Icee Capp machine is down waited 20 minutes inline for nothing. Think they post it at the drive thru not wait til you get to the window. They actually added it on at the drive-through. Then asked if I want something else I said no and never got my money back!!!!! Call up there after I left because I wasn’t trying to hold the line up and trying to find something else. I guess it’s my fault for pulling away even though they knew 30 seconds before they took my money. After a five minute conversation not going anywhere other than it was my fault for leaving I can get a refund if I drive the half hour back.
The employees are nasty, rude and should not be customer facing. Leaders, you need to reevaluate your team. Send in a secret shopper, and you will see what your customers see.
After continuing to wait with no acknowledgment, I had to walk around the bakery case just to make contact with the other employee working. Only then did she say, “Oh, I can take your order over here.” I explained that I had already been waiting for five minutes, and her response was that she “couldn’t see me over the box coffee containers.” Instead of offering an apology or making an effort to correct the situation, she laughed when I told her this was my first experience at Tim Hortons and that I would not be returning.
As a first-time customer, the lack of basic customer service no greeting, no acknowledgment, no apology was surprising and disappointing. This experience made it clear that customer awareness and attentiveness were not a priority at this location.
Added 10/05/24: They generally do a good job, are friendly, and attentive. On occasion there is a small issue, but they try to fix it for you. Today, I just didn’t have time. Tim Horton’s, please core your tomatoes. No one wants this on their sandwich.