Sharon McGill
UPDATE: well my review as of 11/15 was pretty harsh, and honestly it should have been. That being said I did decide to return today. This time of the year is so busy and my husband and I decided to see if this BoJangles would make good on their offer to replace my meal for no charge. Let me say we were pleasantly surprised! They had no for warning I was coming in. I just showed up and asked for Chip (this was who I spoke with last time). Chip was not there so I explained to the cashier I had an issue with my last meal and was promised a replacement. So he informed the manager who came and spoke with me. He was actually the General Manager his name is Jamie. Jamie had seen my review and he was very very apologetic, and replaced the meal we had last time! He wished he had a way to contact me sooner. He was more than polite and respectful! He replaced our dinner as promised by Chip. I am extremely proud to say we were more than pleased with the dinner we got this time and the coleslaw was included! The gravy and potatoes were creamy and perfect! The chicken and biscuits were perfect as well! And I got the order in just a few minutes. I do believe in redemption and I am more that glad to say, after today yes we will be returning to this BoJangles location again. Thank you Jamie for restoring our faith in your store! ………………………………………………….This is Thursday, 11/15/2024 around 6 pm. We placed our order at the drive through. First they had to do a count to make sure they had enough chicken for my 8 piece family meal. That’s took a moment to find out. I was ready to leave cuz I didn’t want to wait on chicken to cook. She finally came back and told me yes they have the chicken. Great. Finished my order and proceeded to the window.
After taking my payment I was told we were waiting on coleslaw to be made. I was asked to pull to the parking area and they would bring my food when it’s ready.
We must have waited 20-25 minutes, maybe longer than that.
They brought our order and we went home. When we unpacked the meal, we had no coleslaw. So I called immediately (I mean we waited 20-25 minutes for the coleslaw). I spoke with Chip he was very apologetic, took my name and said they would replace our meal next time we were in. Ok I was good with that. Disappointed since we wasted so much time, but ok.
So now we are making our plates with chicken., potatoes and gravy. Oh dear lord, the potatoes and gravy were beyond horrible!!! Both were soooo thick and tasted awful!
After seeing some of these reviews, I think it’s the management at this location is the problem. Apparently they do not care about putting out a quality product. Just take the money and go. I won’t be eating at this location again I don’t care if it is free. If I had a dog I bet he wouldn’t have eaten it either.
STAY AWAY FRIM THIS STORE UNTIL NEW MANAGEMENT IS ESTABLISHED.
… moreBecky Frisbie
This place needs some serious training, new management and learning of how a restaurant operates. Took over 30 minutes to get biscuits, then we were told they forgot to cook our BO Rounds, they forgot to bake our Berry Biscuits and coffee taste like the coffee grounds had been reused, coffee looked like dirty water. People were driving off in the drive through. It was not busy, 2 other tables, and my fam
… moreShelby Rattus (MaynardTheTool)
Came in about 5 minutes before dining room close and they were so insanely sweet. Didnt want us to feel rushed and Heather and Rylee are amazing. So so sweet and absolutely made my day.
… moreRick Rogers
They were out of the first two items my wife wanted. Then they were out of two of the side items she wanted. They got my order wrong. We waited a long time to get our food. The table was so nasty I went out to the car for some wipes. And while I’m complaining, the music was very weird and it was too cold in the dining room. It wasn’t a good experience. This restaurant has some serious management issues. Our receipt number is 20058.
… morekarr
the best fast food restaurant! thank you for providing me lunch for work when i didn’t have time to make it myself. recommend 100%
… moreKgann 13
Tried to keep credit card. Chicken had to be made fresh, which is fine. Do not try peach cobbler; stale biscuit topped with overly sweet and obviously canned peach pie filling. I get that this is fast food, but with a sweet potato pie as good as theirs, I was expecting this to be awesome…I was wrong. Prices have also gone way up, but with this economy, that is to be expected…maybe not this much, but somewhat.
… moreDwayne Massengill
February 15, 2025
I got the Cajun chicken biscuit combo. My chicken was NOT fully cooked. I got disgusted, threw the chicken biscuit into the landscaping. I’m really hoping i don’t get food poising. They said they had a 3 minute wait on chicken, I think they needed at least 5 or 6 minutes. What a waste of money. I think I’ll just eat at home and avoid the chances of disases.
Seems like lately for about the last month, they aren’t cooking the biscuits long enough. It’s like eating dough. Slightly cooked dough. It really crushed my excitement for BOJANGLES! PLEASE START COOKING YOUR BISCUITS ALL THE WAY OR I’M GONNA HAVE TO STOP EATING THERE. Very unpleasing!
… moreRobbie Jones
First of all, they didn’t even have my order when I got to the window. Had to tell them what I wanted again. Then got home and it was still wrong. This place is a joke.
… moreAlan
Dont like buying biscuits from under heat lamps (didn’t do that before) in slow times can set there awhile lots of biscuits made up also under heat lamps I hope this is not gonna be norm from now on
… moreJason Thomson
Bojangles in Jefferson City has developed a reputation for taking the “fast” out of “fast food.” Their incompetence highlights the fantastic efficiency of the nearby Pal’s, who can clear 20 cars before Bojangles finishes two.
Additionally, our family meal once had burnt chicken and instead of accepting our food for a refund/exchange, the manager became extremely argumentative and refused to admit our chicken had been overcooked. It took several arguments and a call to corporate ensured our money was returned. Do not come here.
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