Ne Wayz
On the road working from out of state. Made my coffee perfect every day and did their best to serve us despite the drive through being absolutely jammed! Gonna miss that Bismarck donut, the dunks at home do not have those.
… moreKaytra Kaufhardt
I’m from out of state visiting, I don’t normally do dunkn but this is what was available. I don’t know who thinks it’s okay to ignore customers in the lobby, even under a busy time. No acknowledgment at all for almost 10 minutes. There was a line of us. There was 4 workers. I’m assuming the gal that took our order was the manager, but she was hella rude. To the point of raising her voice at us while ordering. And then I proceeded to order a hot coffee. Just a hot brown sugar espresso. Not the shaken one, make it a hot coffee or a latte. She then argued with me and told me after making my coffee wrong that I couldn’t have a hot coffee that way. I explained to her I’ve never been to this place and I was unsure on how you can make it but I was clear that I wanted a hot coffee. Apparently in her world, it’s not available. When asking her to remake it, she told me no. This is inexcusable work attitude and she makes it a hostile environment. Very disappointed to say the least and won’t ever be back, even when visiting the area.
… moreDavid Savasuk
This location closes at 9pm. Hit the drive thru at 835pm for a frozen coffee but they couldn’t make it because they already shut the machine down for the night. If your open til 9pm then you should be able to provide ALL services til 9pm.
… moreboka
Took over an hour to get us the donuts we ordered. I dont get how hard it is to put a donut in a box but apparently chatting with your coworkers instead of working is more important.
… moreBrittney Hoffman
I stop here almost every day. Morning and afternoon. My morning visit is always my favorite because the lovely lady at the window is so amazing. Her “Have an amazing day” with the biggest smile on her face, it just makes my day ❤️ Her persona just makes my entire day! Thank you for always making the start to my day a great one!
… morebart banks
While i was entering a man said good look i’ve been waiting 10 minutes to order and they haven’t came yet. At first i shrugged it off but they took my two friend’s orders and then told me they would be with me in a minute. I then waited 20 minutes no order and my friends still didn’t get their food, it wasn’t because they were understaffed there was 6 people behind the counter and in the kitchen. The problem was they were only serving the drive-thru that wasn’t backed up at all. There were 5 cars in the drive-thru, when one left another came in. But you should have people dedicated to the counter as well so they aren’t forgotten or ignored.
… moreDerek
Waist of money bacon barley warmed let alone cooked on more thanone sandwich. Coffee was made wrong. Almost as bad as the norridgewock one.
… moreIvy Furrow
My new Dunks! The service was fast, the ladies are super friendly and my coffee has been made perfectly every single day.
… moreJacob Pinkham
Had a bad experience. Started off with a long wait, then they messed mt coffee up and we’re weird when I asked them to fix it so I took the messed up drink and drove off as it was a very weird drive thru experience. Ended up going to a completely different dunkin and thankfully the other place fixed my drink but, very unhappy with the experience today at this Waterville location.
… morenicole rizzardini
I had put in an order yesterday and I didn’t even receive everything I ordered and I been trying to call and let them know and no answer I will never be ordering from this dunkin location ever again I was even charged for the item that I never even got
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