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Come on in, stay awhile at our welcoming Starbucks coffeehouse in Louisville. Savor brewed coffee, tea, espresso, Cold Brew, Refreshers, and seasonal favorites, alongside quality breakfast and lunch sandwiches, wraps, egg bites, and a variety of pastries and bakery favorites. Take a moment to relax with comfortable seating and free WiFi. Explore the menu and order ahead in the Starbucks app or on our website. Plus, join Starbucks® Rewards to earn Stars toward free drinks and food, receive personalized offers, and enjoy exclusive member benefits. Since 1971, Starbucks Coffee Company has been dedicated to ethically sourcing and roasting highquality arabica coffee, bringing the Starbucks Experience to life in every cup.
Welcoming coffeehouse with handcrafted coffee, espresso & tea, plus breakfast, lunch & pastries.
Address and Contact Information
Address: Haverty Retail Complex, 101 N Hurstbourne Pkwy, Louisville, KY 40222
Phone: (502) 412-4545
Website: https://www.starbucks.com/store-locator/store/13635/
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Starbucks Coffee Company
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Store Locator: Starbucks Coffee Company
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Starbucks, 3165 S 2nd St, Louisville, KY 40208, US – MapQuest
Starbucks is a renowned coffee company located in Louisville, KY, offering a wide array of coffee beverages and snacks for its customers. With a focus on …
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Reviews
phuong anh nguyen
Bad customer service! And My order didn’t turn out right, taste like trash , i ordered somewhere else didn’t have any problems. Sadly this store is closer to me. Green tea with chocolate cold foam. This store always make it look like mud
… moreMichael Butler
The current staff here does not even deserve 1 star. I am a regular customer here and will not be back until there is a staff change. I placed a mobile order right as I was pulling up to the speaker. I let them know that I had a mobile order, and I was told they had just received it and needed five minutes. There was no one in the drive through at all, so I was confused why I was not just asked to pull up to the window. It would have been no different than giving a verbal order at the speaker.
They were clearly irritated that I had placed the order and pulled up at the same time, but I understood and went to park and wait. A few minutes later I got a notification on the app that my order was ready. I pulled back through the drive through and let them know I was there for my order. The employee spoke to me in a tone that felt very childish, almost as if she needed to remind me again that it would take five minutes. There was still no one in the drive through. I asked about canceling the order because I was in a hurry, and was told I would need to call corporate in order to do that. So I said to leave the order as it was and went to park again.
A few minutes later I came back through a third time. There was one car ahead of me. When I asked if my order was ready yet, I was told it had been thrown away because I drove off. I explained that I never drove off and had simply parked to wait, but I was corrected and told again that I drove off. I was then told they would remake it and to pull up to the window.
I did so because my daughter still had not eaten and we needed to get to an appointment. When I pulled up to the window, the drink was handed to me politely, and I appreciated that. But as I waited for the sandwich, the employee loudly said to the entire staff, “You all need to work faster. This woman is in a hurry.” Several workers laughed at his comment. At that point I was shocked. I am not someone who complains or causes problems. I usually give people grace because everyone has bad days. But the level of rudeness and disrespect I experienced here was unbelievable.
Because of how the staff behaved, I did not feel comfortable trusting the food or drink. We ended up throwing everything away and driving to another Starbucks to reorder because I honestly could not be sure where the rudeness would stop or if the food had been tampered with.
I have already contacted corporate and was told I would hear back from a district manager. I really hope this is addressed, because this kind of treatment is not acceptable.
… moreThey were clearly irritated that I had placed the order and pulled up at the same time, but I understood and went to park and wait. A few minutes later I got a notification on the app that my order was ready. I pulled back through the drive through and let them know I was there for my order. The employee spoke to me in a tone that felt very childish, almost as if she needed to remind me again that it would take five minutes. There was still no one in the drive through. I asked about canceling the order because I was in a hurry, and was told I would need to call corporate in order to do that. So I said to leave the order as it was and went to park again.
A few minutes later I came back through a third time. There was one car ahead of me. When I asked if my order was ready yet, I was told it had been thrown away because I drove off. I explained that I never drove off and had simply parked to wait, but I was corrected and told again that I drove off. I was then told they would remake it and to pull up to the window.
I did so because my daughter still had not eaten and we needed to get to an appointment. When I pulled up to the window, the drink was handed to me politely, and I appreciated that. But as I waited for the sandwich, the employee loudly said to the entire staff, “You all need to work faster. This woman is in a hurry.” Several workers laughed at his comment. At that point I was shocked. I am not someone who complains or causes problems. I usually give people grace because everyone has bad days. But the level of rudeness and disrespect I experienced here was unbelievable.
Because of how the staff behaved, I did not feel comfortable trusting the food or drink. We ended up throwing everything away and driving to another Starbucks to reorder because I honestly could not be sure where the rudeness would stop or if the food had been tampered with.
I have already contacted corporate and was told I would hear back from a district manager. I really hope this is addressed, because this kind of treatment is not acceptable.
Anthony Hale
Perhaps the most egregious customer treatment I’ve ever seen in my life.
November 6, 2025 was the release of the holiday starbucks merchandise. The big ticket item was the glass bear cup. I arrived there at 4:00AM, and when I got to the door there were already 2 people waiting there for the store to open at 5am. I got to talking to them, and they said they’d been there since 2:30AM with hopes to get one of the bear cups for their mom for Christmas. They had already scoped out the shelves and could clearly see two of the bears in the front room on display. We all stood out there together talking, as the crowd grew until 4:55AM when one of the workers walked up to the front and grabbed both of the bears and took them to the back. When we got inside, the people in front of me looked at the shelf where the bears were and took their time trying to figure out what their plan b should be, as it looked like they weren’t going to get what they’d come for. I was the first to interact with the worker at the counter, so I said “I wanted to know if y’all had any of the bears in stock.” Her reply: “We only got one in and we already sold it to the person in the drive thru.”
There’s a part of me that can understand one of the workers wanting one of the bears for themselves, but even if that’s the case, to sell the one remaining bear to the person who’s waited in the drive thru in a warm car for 5 minutes (if you even actually sold that one at all) INSTEAD OF THE PERSON WHO’S BEEN WAITING OUT IN THE COLD FOR 2 1/2 HOURS?!
I won’t be visiting this Starbucks again.
… moreNovember 6, 2025 was the release of the holiday starbucks merchandise. The big ticket item was the glass bear cup. I arrived there at 4:00AM, and when I got to the door there were already 2 people waiting there for the store to open at 5am. I got to talking to them, and they said they’d been there since 2:30AM with hopes to get one of the bear cups for their mom for Christmas. They had already scoped out the shelves and could clearly see two of the bears in the front room on display. We all stood out there together talking, as the crowd grew until 4:55AM when one of the workers walked up to the front and grabbed both of the bears and took them to the back. When we got inside, the people in front of me looked at the shelf where the bears were and took their time trying to figure out what their plan b should be, as it looked like they weren’t going to get what they’d come for. I was the first to interact with the worker at the counter, so I said “I wanted to know if y’all had any of the bears in stock.” Her reply: “We only got one in and we already sold it to the person in the drive thru.”
There’s a part of me that can understand one of the workers wanting one of the bears for themselves, but even if that’s the case, to sell the one remaining bear to the person who’s waited in the drive thru in a warm car for 5 minutes (if you even actually sold that one at all) INSTEAD OF THE PERSON WHO’S BEEN WAITING OUT IN THE COLD FOR 2 1/2 HOURS?!
I won’t be visiting this Starbucks again.
evelyn harkins
Went into SB to get a hot drink and cheese danish. Waited all most 15 minutes for a heated cheese danish. The cashier was nice but when I asked the female shift leader about my danish she said it would be ready in a moment. I told her my name and I kept waiting. Then she finally grabbed it from the stand. She claimed she called my name. I told her she had not and she said she did. However, I was standing at the counter most of the time except when I grab a packet of honey. The young lady continued to argue about calling my name until I walked away. She was very rude. So I paid 40 dollars for a drink, a thermos and a cheese danish, a rude attitude and subpar customer service. Definitely a thumbs down.
… moreKLC Z
This is the worst location — twice now and to the point where I’ll never go back and question patronizing Starbucks anywhere else in general. I visited at 1:30pm (zero people in the store) and ordered an iced holiday drink. The entire staff stood in front of me tasting foods and drinks while I proceeded to wait. Finally after they were done socializing and eating someone went to make my drink. It barely had any ice in it — it was luke warm instead of cold, like they’d mixed the drink with warm coffee and dumped it over a small amount of ice. I went to the counter to try to request a simple change — more ice in another cup to dump my drink into — and no one would even acknowledge me. I stood at the counter for a few moments before turning around and just discarding the drink into the trash on my way out.
… moreSofiia
The atmosphere is nice and our drinks were delicious. We basically always get the matcha at Starbucks, and the powder is never mixed in. But here it was perfectly mixed in and tasted great! The atmosphere is very nice and spacious, and there is a beautiful painting on the wall that I couldn’t get my eyes off of. Great experience, will visit again
… moreLuca Ramazani
the restroom code is 4321.
black coffee was just kinda alright. 3 stars for coffee, minus 2 for gating the restrooms
… moreblack coffee was just kinda alright. 3 stars for coffee, minus 2 for gating the restrooms
Eileen Street
I never write reviews for chain restaurants, however, I need to write this one for Starbucks because of employee Kaylee who works here! I had stars to redeem for a free drink, and so I thought to get a little crazier than normal since it is free and wouldn’t cost extra to do extra things. She was very helpful and helping me choose what types of flavors would complement what I am getting, and she had no issue with the complicated drink that I order that I put in. I feel like other people might get annoyed or by that, but she was awesome!
… moreSterling McKinney
Absolutely terrible. Had an employee lie to me saying they were closed at 6:56 p.m when trying to order hot chocolate for my wife. Make sure you check with them at least 4 times before confirming your order because they WILL get it wrong. Sorry excuse of a staff as well as management.
… moreA “FC” S
Nice big place with lots of seating indoor and out door,they have a drive thru too,a bit slow during peek times guess short of hands.
… more