Shannon Anderson
Jerry threw the drive-thru is so awesome. he helps me every time with an amazing attitude a great smile he brightens my entire day. we also helped my daughter get an awesome new drink that she loves and really listens to the customer.
… moreSherrie Stockton
The young man in the tie dyed tee shirt at the drive up window started the top notch experience from the time I pulled up to place my order. He was happy and downright joyful to help the customer (me). I told him I used to be a restaurant manager and he was great. I’m sure people are often rude, disrespectful, and rude. He was great!!
… moreJenn Jones
Slow to greet me because they were all focused on the drive-through. Took about 15-20 minutes to get my drink even though I was the only one in the coffee shop.
… moreMarina
The 3 people working there today (9-2-25) were so friendly! I wanted to try something new and they took the time to ask what kinda of drinks I get and what flavors I like. They surprised me with an apple high rise and it was DELICIOUS! I totally recommend.
… moreLisa Carmichael
Nice experience. Not too busy. Clean. Met a friend and it was nice to a have conversation. Been to this coffee spot in Eagan many times and it’s always been a pleasant coffee shop.
… moreJennifer Lehfeldt
The barista, Jerry, was great and kind and friendly. Made me aware that the store had been super busy and that my order would be a moment longer than normal.
… moreRenate Owen
The young lady at the drive through window was very happy and friendly, even informed me I had a discount available. My hot cocoa tasted even better
… moreTsai-Ling Chen
Anyway my review for the store was ok the reason because I was thought I have two upgraded drink but unfortunately the online lady they’re Screw up my account so anyway at least at the store you could be kinda nice to told me you can contact the customer service up and then here is your number. Oww problem solved. Not just told me i don’t know anything until I was Google for the number by myself that kinda of bummer..
… morePaul M
Nice enough staff, but sloppy service. My refresher had a strawberry stuck under the lid, so it leaked all over me when I took a sip. And then, I found this piece of plastic floating in the beverage.
… moreAvery Dunkle
In the nicest possible way, the employees at this location always seem confused and stressed out. Coffee is fine, I like the caramel espresso shakers. Took me a minute to find something I like because most things I have ordered are diluted with milk and lack rich espresso flavor. I’m not positive, but I also think that they add ice to their drinks lastly, AFTER liquid is poured. Some drinks I’ve gotten have only had a few ice cubes and the drink is still luke warm. To prevent this, ice always goes in the cup first followed by espresso! I’ve been in the restaurant industry for 6 years and I’ve never written a review for a place unless it’s a positive one because I understand and feel for people in customer service being one myself, but this location of caribou has left me a tad more disappointed than satisfied. Today I ordered a sandwich. The lady at the register took my name for the order. The person who ordered after me had gotten the same sandwich. Once the first sandwich was ready (mine) they called out the name of the sandwich, not the name the order was under. Me being the only one with that order aside from the lady behind me that had also ordered the same, I grabbed the first sandwich. After a couple minutes, the lady behind me who had ordered the same sandwich asked if they had HER sandwich on the way. One of the employees responded with “I put it on the counter. Where is it??”
She replied explaining how I had ordered one as well and took the first one (because I ordered first) and she was waiting for hers. This could have been avoided with communication and calling the names of the orders hence them initially asking for them! There was enough staff and no big morning rush of customers. I’m not angry with at all with Caribou, nor am I a Karen but I just feel like there are things numerous they could improve on for their sake for things to run smoother. Drink tasted very good today though.
EDIT: 8/2/25
You can only write one Google review so I’m going to have to add on to this one.
I didn’t want to have to do this but today’s experience was yet again exhausting and disappointing. Lady at the register was nice and my drink was good!! I also like the maple waffle sandwich. My colleague Jane doe approached the counter to grab some napkins and had told a specific employee that she had ordered three cream cheeses. The employee replied and said something along the lines of “you were only charged for two”. Jane doe reminded her again that she ordered three, to which said employee continues to challenge her by mentioning that she was only rung up for 2. Jane doe asks if she should go back, wait in line again, and pay for another cream cheese to resolve the issue even though she just hadn’t received the third she initially asked for. Employee ended up just giving her a cream cheese which was nice, but the argumentative/confrontational tone she used was the real issue for us. I’m not sure if I’ve ever seen this specific employee smile or not running around like a chicken with its head cut off. I understand no one is perfect and having a Saturday morning rush gets stressful (I’ve been there trust) but if you’re not able to control your attitude because of the circumstances, maybe a desk job would be more fitting.
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