Erick Wren
Even though Chipotle was super busy during my visit, the staff didn’t miss a beat. They were incredibly welcoming—greeted me with smiles and made the atmosphere feel upbeat and positive. What really stood out were the generous portion sizes. Every item was packed with care and they didn’t skimp on anything. It’s clear the team works hard even under pressure, and it made for a great experience all around. I’ll definitely be back!
… morepatricia garza
The steak isn’t cooked and cold. They must have been in a rush. They could have taken their time to prepare it was a mobile order
… moreCharles Landreth
I’ve had experience picking up delivery orders at this Chipotle as well as dining in myself. The staff are not friendly or helpful. Nobody smiles and the atmosphere is one of resigned despair. They’re not the least interested in customer satisfaction and shrug off complaints. The last bowl I got there was about 60% rice with barely enough meat. The steak was undercooked and poorly seasoned. I would have taken it back and either ask for replacement or my money back, but the staff there is so checked out I didn’t even see the point. I just choked down my food and got out of there. The next morning I woke up with stomach problems and, well, you know the rest. Needless to say I will never go back to this location again.
… moreLonnisha Lyons
Nasty location. Dirty food line, floors and always out of something. Today they didn’t have cheese.
… moreTai Williams
Who trains the folks at this location? There is no type of customer service at all. Just picked up my order and there was no greeting at all. Basically had my bags thrown at me without a thank you for coming or anything. Customer service really sucks and I’m coming from experience as training people and leading a team. It’s sad and Chipotle had this double protein offer and the bowls are still empty!
… moreSarah Berry
I come pretty regularly and I want to say before I complain, that some employees here are fantastic and give great service. lately unless two specific employees are working, it is guaranteed to always be a half empty bowl. Today was the worst I’ve ever seen. Chipotle is expensive and when you order extra ingredients and pay extra you should not get a bowl with a portion that barely fills the bowl. I mean if it’s a bit lacking then I would say that sucks but it’s beyond ridiculous at this point. New Management making sure employees screw customers over as much as possible is wild. Skimpotle is more fitting.
… moreSheryl Good
I have not eaten at chipotle in a while because I’ve had issues repeatedly with the food being fresh, but I decided today that I would try again so I ordered in the app and chose a pick up time and waited for the information on when the order would be ready as there is a scroll bar at the bottom that says that the order has been received and supposed to let you know when it’s ready when I had not yet received anything by the pick up time I decided to go ahead to the Window and lo and behold. My food was ready however it was cold so much for having lunch.
… moreSunshine Davis
Came through Forney today and was starving. Did an online order. I never eat here so I wanted to give it a try. I ordered chicken burrito, chips and cheese and a soda. I’m so hungry I start to eat in the parking lot.
This burrito is so dang good..I took a few bites. Then a few more but then noticed something. There no chicken in it!
So I checked my order on line and on the bag. I ACCIDENTALLY ORDERED A BURRITO WITHOUT THE CHICKEN. So I sat there and thought, I wonder if they would fix it for me or should I just head home. So, I try.
I went through the drive through and explained everything to the sweet young lady. She turns around and explains its to the manager.
And guess what?
Not only did they fix it for free, They opened my sprite for me too with a smile. GREAT CUSTOMER SERVICE!! I was so embarrassed but they helped me without no problems and I am so grateful.
… moreAaliyah Nicole R.
Chipotle it’s not bad at all, but the Forney location sucks! I always have issues with this location and their ugly attitudes. When you walk in the workers just stare at you like they have an issue, you have to pray to GOD every time you order that your meat will not be cold, dry, or under seasoned. No matter the time of day the workers, definitely this tall Hispanic girl, hands move faster than their brain, causing them to mess up and make it seem like it’s your fault. Lastly, the self serve area is ALWAYS dirty or needs to be stocked up when I am there. I can manage their food not always being great, but their attitudes are getting annoying and disrespectful.
… moreTrachell Cotton
Very poor customer service. The server at 8:57pm repeatedly said she was about to leave and she was not staying a minute past 9 . She rushed my order without listening to what I asked for. My food was made incorrectly, and the lid was left covered in food, which is unsanitary . I work 12+ hour shifts, so I understand wanting to go home, but customer service and cleanliness should always come first.
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