Chrissy Benedict
We tried their new pan pizza and we were rather disappointed. The bottom of the crust was “eh” at best until you got to the end which was better. Maybe request it to be cooked well done because it actually seemed better left over and reheated.
… moreMaria Patin
I usually order delivery, this time I was very disappointed. pizza sauce, cheese and toppings shift to one side. Whoever handles the pizzas handles them poorly. We got a very bad stuffed crust pizza. The worst delivery pizza experience so far.
… moreTony Summerville
I placed a delivery order one large pepperoni, sausage, banana pepper, thin crust pizza 45 Minute wait when my pizza arrived it was burnt. I called to order another one and I guess they thought I was calling to complain or ask for my money back the woman who took my order told me well. I’ll connect you to the store. I’m not at the store and I guess they recognize my phone number and pick the phone up and hung it up. How disgusting and petty . Sounds like the health department needs to pay pops John’s in North Royalton a visit see what else is going on cause if you treat people like that I’m sure there’s other issues need to be addressed
… moreSlavica Milosavljevic
I ordered large pizza from this store today and guess what they charge me triple time for one single order .
I called the store after my bank notified me about multiple times changing, and person by the phone said that they have nothing with that since it was online order .
So who is responsible then !!!???
… moreGary Townsend
Roll the dice – will you get 5-star service/food, or 1-star? That’s the problem with this location – total inconsistency. I realize labor is tight post-pandemic, but don’t take orders if you’re going to leave them sit in the store 30 minutes before you hand it off to Door Dash without any insulating covers and have them deliver it stone cold another 20 minutes later. That’s what happened to me tonight. A couple orders ago, their “Papa Track” feature notified me the pizza had been delivered, but nothing had shown up. I ran next door as occasionally my neighbors get my Amazon packages, so I thought maybe they got the pizza. They didn’t have my pizza either. At this point I call the store and let them know the app said my pizza was delivered 10 minutes ago, and nothing is here. The manager seems highly annoyed, and immediately and very curtly says, “He’ll be there in 10 minutes.” So I wait. And about 8 minutes later the driver pulls up with the pizza. Makes me think they were reporting them delivered even though they weren’t to make their metrics look better on some internal reporting. Sometimes it arrives hot and fresh, which is great. But you’re basically gambling with them – you just never know what it will be. Other local pizza places are more reliable, so I’m going to just stick with the competition at this point.
… moreJay DesForges
Placed an order online, that was fine. Except the system picked an alternative address from my profile to send my pizza to, even after entering my current address and confirming it at checkout. Then to find out doordash was delivering too, driver wasn’t happy.
Called the store to explain my situation, guy answering the phone tells me it’s canceled, hangs up on me. Talk about rude. Guess customer service isn’t something PJ teaches.
Anyways, ordered from a competitor.
… moreron varney
Great pizza and better location almost in the heat of Westlake.
… moreMario service
Horrible place
Order mobile yesterday
Pizza with cheese
But they delivered me burnt pizza
Trash…
… moreYasir Hussain
Great customer service and My food was hot thank you
… moreSamer Naffouje
Always a good option for a quick eat with friends and family. I go for deals through this store and always find something interesting tor medium and large gatherings (10-15 people).
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