Karen Kimbrough
Held my Blizzard upside down. Haven’t seen that In a while. Nice and thick. Friendly redhead girl who smiled when I said, “give me chocolate!” LOL!! Place was clean. Not too busy. A bit surprised that it’s way on the other side of town, not near downtown. Cute little outside areas to sit.
… moreJodi Talonen
I went through the drive thru and forgot the French fries to order for my 2 year old granddaughter tonight at about 4:45. Well who ever that manager was that quickly got those fries to me thank you, and didn’t tie up the line. She loved them ♥️
… moreJason
I recently ordered a custom cake from the Dairy Queen in Grand Rapids for a special occasion, and the experience was incredibly disappointing. I provided clear instructions 5 days ahead of time for the design and personalization, but when I picked it up, the cake was completely messed up— the colors didn’t match what I requested, and the overall assembly looked rushed and sloppy.
To make matters worse, the writing on the cake (which was supposed to be a simple message) was sub-par at best: uneven lettering, smudged icing, that made it look unprofessional and embarrassing to serve.
I immediately called the store with all the details of their mistakes and got told theee is nothing they could do because there was no manager or decorator available. I also sent an email including photos and my original order confirmation, hoping for a resolution like a refund or remake. It’s now been three days with absolutely no reply—not even an acknowledgment. This lack of customer service is unacceptable, especially for a chain like DQ that should have better standards.
I won’t be ordering from here again and suggest others double-check everything or go elsewhere for custom cakes. 1 star. Supposed to be blue borders top and bottom.
Edit: It has been 3 weeks with no acknowledgement. After many attempts to email, call, and try to contact a manager nothing has happened .
… moreNeil Bergstedt
The burger and cheese curds tasted amazing! Nicely decorated inside and lots of parking outside.
… moreKenneth Davis
Great place to relax in the middle of the hot summer afternoon day and grab a milkshake and fries. Everything was served up with a warm, friendly smile. Our order was brought out to our table quickly. Great stop.
… moreKeegan Delung
The price on drive through display shows 8.29 for a 4 piece chicken strip basket. They are charging 9.19. If you plan on changing prices, you should probably update your signage first.
Edit: and they forgot my toast. Everyone makes mistakes but the same thing literally happened last time I came as well.
… moreKimberly clough
Terrible service. We ordered 2 items a blizzard and a peanut buster parfait. The store was not busy as we didn’t even have to wait to order. It took over 20 minutes and they did not deliver it to our table. The blizzard was not mixed well and was not made correctly and half melted. The young man at the till was rude. Tables in dining room were dirty. Lots of employees milling around visiting and in no hurry to get orders out. We will not be back.
… moreMontana D
Ordered three medium and one large vanilla cones. The large serving was the exact same as the medium. Told the girl and she said it was a large. Really?
… moreValen Spencer
went through the drive thru last night and the kid in the window was incredibly rude just handed my food and said “here you go” with attitude and then walked away
… moreLogan Miller
The foods always good. Inside always seems to be clean. But the service has went downhill in the last few years. Good chance you get the wrong stuff. The last time I went there, I didn’t get a bunch of the stuff that I paid for today when I went there, I got the wrong stuff, and every time I get a large blizzard, it doesn’t matter what kind the bottom half of it is only going to be vanilla ice cream.They do not know how to mix a large
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