

Since 1977, Bojangles has been serving boldly seasoned chicken, scratch-made biscuits, Legendary Iced Tea® and all the classic Southern fixin’s for breakfast, lunch and dinner. All your favorites are only a tap away with the Bojangles app, whether you’re craving chicken tenders, a chicken biscuit or a family meal with a whole lot of everything for everyone.
Southern-inspired fast-food chain known for fried chicken & biscuit, plus signature sides.
Address and Contact Information
Address: 4417 TN-58, Chattanooga, TN 37416
Phone: (423) 760-3810
Website: https://locations.bojangles.com/tn/chattanooga/4417-highway-58.html
Order and Reservations
Order: Order online
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Reviews
Today I stopped to get a Cajun biscuit and some french fries on my way home from work.
There was only three employees in the store. Two men and one woman. I received my food and noticed that my fries were very old. They were very crispy no potato in the middle and they actually snap when you pop them in half. I knew that these were old fries are either re- dipped in the grease to make hot.
I’m not angry I just came inside and I wanted to ask for fresh fries. All three employees saw me come in. It was not a busy time there were several senior men sitting in the lobby. But there was no customers in the Drive-Thru or no one in line. I waited over 5 minutes.. I finally decided to say excuse me. Now he gentleman which I know now as a shift manager named DJ just waited on me prior in the Drive-Thru I was surprised that he would not acknowledge me. I said excuse me, and the young lady leaned around and said what? I said can I get some help. She then start yelling DJ, someone wants you up here.
DJ comes up and instead of coming to me he goes to her and she pointed to me.
I then started explaining to DJ that my fries were not fresh and I wanted fresh fries. He tried to tell me that they were. They were old and dry.
I took them out of the bag and showed them. He walked away went to the corner he was there for about 2 minutes and then brought out a little small silver container with just a little fries in them and start to put them in a another box. Now anyone with common sense knows that if fries were freshly dropped that they would be a little wet from Grease and not completely dry to touch. These fries look exactly like the ones I previously had. I go to him and I said I came in here very nicely and just ask for fresh fries no one has acknowledged me no one has apologized or asked can I get you anything. As if I was annoying you for coming in and asking for what I paid for. I worked in that industry more than 30 years ago and it’s sad the decline of customer service. And the level of quality of food that you receive now. I the ask him was he the shift manager he said yes and then I asked who was the store manager. He said Clift. I then told him I would call Cliff tomorrow.
I then decided to just try to impart some wisdom on the young man and share with him the benefit of professionalism and customer service.
This is why we are often judged because the lack of concern or care, he was very nonchalant. Even when I told him no one even apologized or said ma’am I’ll help you as soon as I can he just looked at me as if I was annoying him. It’s quite sad that a lot of companies now just hire people with no real customer service training. The way that the young lady address me was certainly unprofessional. And the way that all three of them saw me standing there but no one decided to say ma’am what can I help you with. I did throw the second fries away because I wasn’t willing to eat something that I know that had been sitting for quite a while. Here is a fry that was in my bag. They all look this way but he was trying to say they were fresh. The biscuit was also cold. I’m very disappointed in the people that represent me as a race and the lack of training, that seems to be the norm now in fast food. I’m doing this review in hopes that people will take pride in their company and try to hire people that they believe will represent their business properly.
*****Update on the service. *** I came in around 2 this afternoon. No one was at the counter. I heard a voice say someone will be with you.
The a person was walking up to the register saying dine or take out. She got to the register and just stared at me. I gave her my order , she gave me my receipt. I went to the end of the counter and she sled the tray at me. I asked about a drink, she said it doesn’t come with one. To my surprise. I thought they did we ith the meals. Anyway, I was going to order one but she was already leaving the counter.
The receipt said her name was Domonique. As she was the rudest employee I have ever dealt with. I will think twice about eating inside next time.
I have a speech impediment due to have my tongue removed from cancer, and I totally get that she did not know this, BUT when someone with a speech impediment orders a steak biscuit and she literally says a space biscuit and laughs and says I don’t know what that is, I say it again Steak biscuit, and she says a fake biscuit and then laughs again before saying what is that????? That was the rudest thing that has ever happen to me! All she had to say was excuse me, could you please repeat that…..but she did not. She just made fun of my speech. She could absolutely tell I had a speech impediment and my husband even told here my order and she continued to make fun of my speech. I so sorry she is freaking miserable with her job, but when you are literally laughing at someone’s speech, that is unacceptable! She absolutely should not be working with the public and I just want her to know how humiliated she made me feel!