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From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Prosper is here with warmth and welcome. Panera Bread. Food as it should be.
Counter-serve bakery/cafe chain serving sandwiches, salads & more, known for its bread & free WiFi.
Address and Contact Information
Address: 4480 W University Dr, Prosper, TX 75078
Phone: (469) 296-1046
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Panera Bread at 581 Richland Blvd Prosper, TX
581 Richland Blvd Prosper, TX 75078 (469) 296-1042 Get Directions Order Online Cafe Hours Monday 7:00 AM – 9:00 PM Tuesday 7:00 AM – 9:00 PM
Panera Bread Locations in Prosper, TX
Browse all Panera Bread locations in Prosper to find soup, salad, bakery, pastries, coffee near you. Dine-in, pickup, and delivery.
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Reviews
Crystal Hall
This location seems to be consistently struggling with the little things. I suggest not ordering delivery at all.
I’ve been visiting this one a lot recently here are some helpful tips. Croutons aren’t being sent out with soups, if you want utensils or napkins- check your bag before you pull away from the drive thru because they haven’t been added when ordered, make sure that you get the right drink size and that your entire order is in the bag.
With that being said, these guys seem to be working hard and if you let them know you’re missing anything they’re very nice and helpful to get you what you need.
The food is good and the restaurant looks clean. I’m just kind of sad I’ve paid for probably about $20 worth of food/drinks lately that I’m never getting back. Hopefully it improves.
I’ve included pictures for this most recent trip. I ordered online, picked up drive thru but had to go in store for napkins, spoon, soup toppings and to exchange the drink for the size I paid $4.98 for. Still, they are very nice. It’s lunch hour so might be extra busy today. It’s just been happening a lot the past several months.
… moreI’ve been visiting this one a lot recently here are some helpful tips. Croutons aren’t being sent out with soups, if you want utensils or napkins- check your bag before you pull away from the drive thru because they haven’t been added when ordered, make sure that you get the right drink size and that your entire order is in the bag.
With that being said, these guys seem to be working hard and if you let them know you’re missing anything they’re very nice and helpful to get you what you need.
The food is good and the restaurant looks clean. I’m just kind of sad I’ve paid for probably about $20 worth of food/drinks lately that I’m never getting back. Hopefully it improves.
I’ve included pictures for this most recent trip. I ordered online, picked up drive thru but had to go in store for napkins, spoon, soup toppings and to exchange the drink for the size I paid $4.98 for. Still, they are very nice. It’s lunch hour so might be extra busy today. It’s just been happening a lot the past several months.
Kim Ann Anderson
Went to the drive-through to order a salad and creamy tomato soup for my niece who is sick today. As she was eating, she discovered a wood chip in her soup. Although the manager was kind and reimbursed me, she feels like it may have come from packaging. Be careful with the soup. Look through before you start eating. Otherwise the service was great.
… moreFloyd Rafael and daughter Dreya
I had an outstanding experience at Panera Bread. The customer service was exceptional from start to finish. The staff was friendly, attentive, and genuinely committed to making sure every guest felt welcomed. My order was prepared quickly and accurately, and the team went above and beyond to ensure everything was perfect.
It’s refreshing to visit a place where the employees take pride in their work and treat customers with such care. Panera Bread has definitely earned my five stars for excellent service and a warm, inviting atmosphere. I’ll absolutely be returning.
… moreIt’s refreshing to visit a place where the employees take pride in their work and treat customers with such care. Panera Bread has definitely earned my five stars for excellent service and a warm, inviting atmosphere. I’ll absolutely be returning.
Enes Koca
There is absolutely no problem with taste and hygiene, but when you order a small piece of the inside of the bread and fill it with a spoonful of soup, it does not look like this in the photos. It does not look like the inside of the bread in the photo, but you can easily take a few spoonfuls of soup.
… moreRuby Tuesday
Coming to this location in the evenings after work is such a mistake. In the morning & lunchtime – they are fully stocked with everything they need and your meal will be amazing.
At night? Not so much. They run out of popular items and make due…
They really need to stop substituting things when they run out of originals without letting the customers know.
This is the third time I’ve ordered from this store. And all three times, the staff substitutes the bread on the Bacon Turkey Bravo. Instead of Tomato Basil bread, I get something else that’s totally different in flavor & texture.
I end up eating the ingredients without the bread. Then I notice how thin the tomato slices are & how it’s not really applewood smoked bacon being used. Instead of aged white cheddar, they use Swiss.
The real Panera recipe & flavor combination is amazing.
But I don’t trust this place to offer me the option of picking my replacements any more. “Sorry we are out of the tomato basil bread – do you have a bread type you would like instead?” Easy, right?
Just be aware if you happen to order in the evenings while driving home from work or running errands.
… moreAt night? Not so much. They run out of popular items and make due…
They really need to stop substituting things when they run out of originals without letting the customers know.
This is the third time I’ve ordered from this store. And all three times, the staff substitutes the bread on the Bacon Turkey Bravo. Instead of Tomato Basil bread, I get something else that’s totally different in flavor & texture.
I end up eating the ingredients without the bread. Then I notice how thin the tomato slices are & how it’s not really applewood smoked bacon being used. Instead of aged white cheddar, they use Swiss.
The real Panera recipe & flavor combination is amazing.
But I don’t trust this place to offer me the option of picking my replacements any more. “Sorry we are out of the tomato basil bread – do you have a bread type you would like instead?” Easy, right?
Just be aware if you happen to order in the evenings while driving home from work or running errands.
Ally Bear
I’m a Sip Club member, so I visit Panera regularly and am very familiar with how the program works. Unfortunately, my experiences at the Prosper, Texas location have been consistently negative and disappointing.
On my first visit to this location, I felt judged and discriminated against by one of the managers (there are two managers here, and I’m referring to the Black female manager). She repeatedly stared at me, questioned me as if I didn’t belong there, and acted as though I was lost or had no business being inside the store. I was waiting to order my Sip Club drink, and despite being a paying member, I was treated suspiciously. I was even accused of stealing a cup when I had brought my own cup in, which Sip Club members are allowed to do. I was forced to order another cup while being closely watched the entire time. It was extremely uncomfortable and unnecessary.
On another visit, I attempted to use a reward for a free pastry that came with a purchase. The reward would not work at the kiosk, so I went to the counter for assistance. I stood there waiting for 5–6 minutes with no employee acknowledging me or offering help. When someone finally asked if I needed assistance, I was already frustrated and no longer wanted anything. I ended up leaving and going to Einstein Bros. Bagels instead.
This has not been a one-time issue. The customer service at this location is consistently lacking, and the overall attitude toward customers feels very judgmental and unwelcoming. While the building itself is one of the nicest Panera locations I’ve seen, the atmosphere created by the staff completely ruins the experience.
It feels as though you’re only welcome here if you look a certain way. Some days I come in dressed nicely, and other days I’m just grabbing coffee in sweats. Either way, customers should be treated with the same respect. No one should feel like they don’t belong based on appearance.
I genuinely enjoy Panera Bread as a brand, which makes this even more disappointing. This particular location reflects poorly on Panera and is one I will actively avoid going forward due to how judgmental and unprofessional the staff has been
… moreOn my first visit to this location, I felt judged and discriminated against by one of the managers (there are two managers here, and I’m referring to the Black female manager). She repeatedly stared at me, questioned me as if I didn’t belong there, and acted as though I was lost or had no business being inside the store. I was waiting to order my Sip Club drink, and despite being a paying member, I was treated suspiciously. I was even accused of stealing a cup when I had brought my own cup in, which Sip Club members are allowed to do. I was forced to order another cup while being closely watched the entire time. It was extremely uncomfortable and unnecessary.
On another visit, I attempted to use a reward for a free pastry that came with a purchase. The reward would not work at the kiosk, so I went to the counter for assistance. I stood there waiting for 5–6 minutes with no employee acknowledging me or offering help. When someone finally asked if I needed assistance, I was already frustrated and no longer wanted anything. I ended up leaving and going to Einstein Bros. Bagels instead.
This has not been a one-time issue. The customer service at this location is consistently lacking, and the overall attitude toward customers feels very judgmental and unwelcoming. While the building itself is one of the nicest Panera locations I’ve seen, the atmosphere created by the staff completely ruins the experience.
It feels as though you’re only welcome here if you look a certain way. Some days I come in dressed nicely, and other days I’m just grabbing coffee in sweats. Either way, customers should be treated with the same respect. No one should feel like they don’t belong based on appearance.
I genuinely enjoy Panera Bread as a brand, which makes this even more disappointing. This particular location reflects poorly on Panera and is one I will actively avoid going forward due to how judgmental and unprofessional the staff has been
Nicole Steenrod
I’ve ordered from here twice now. Once in person for to go and once from Uber Eats. Both times my order was missing items. They don’t do refunds unless you come in person so calling does nothing unless you’re willing to drive up. I was able to get a partial credit from Uber Eats for one order. Also why does the bread bowl only provide a cups worth of filling? It’s misleading. Not necessarily an issue with this location specifically but it is annoying.
… moreKin Chou
In general, the food is good with the price we paid. I’d say the chicken noodle soup is bit on the salty end and I personally prefer light taste.
The limited time offer version of grilled cheese sandwiches are great!
… moreThe limited time offer version of grilled cheese sandwiches are great!
Skyward Print and Design
Had a great experience picking up my to go order. The girl at the window was great! She had a great attitude and was a breath of fresh air to see customer service still does exist! Keep it up!
… moreAllie Bee
I have visited this Panera Bread on University many times before, and honestly, my past experiences at this location have not been very good. Because of that, today’s experience really stood out and felt important to share.
I am a Sip Club member and have ordered from multiple Panera locations across Texas. Today, I didn’t realize that hot chocolate is not included in the Sip Club because it is considered a signature drink. When I went to the counter to explain and ask what options I could have, I was told no — which I understood and accepted.
While I was at the counter trying to figure out what was included, a woman named Sonia stepped in, and she completely changed my experience.
Sonia asked how I was doing, listened to what had happened, and kindly explained the rules to me. Without me asking for anything, she smiled and said, “Maybe I can make your day,” and offered to make me a hot chocolate anyway. She truly did not have to do that.
What made this especially meaningful is that my voice is very hoarse and sore, and I needed something warm for my throat. I also can’t have too much coffee due to a stomach condition, so hot chocolate was the best option for me. Sonia didn’t know any of this — she simply chose kindness.
She told me she hoped I’d feel better, and that small act meant more than she probably realizes. It was a genuinely kind, human moment.
If you come to this location, I hope you have the chance to interact with Sonia. She is kind, compassionate, and a beautiful person. I don’t only write reviews when things go wrong — I write them when someone goes above and beyond, and today, Sonia absolutely did.
… moreI am a Sip Club member and have ordered from multiple Panera locations across Texas. Today, I didn’t realize that hot chocolate is not included in the Sip Club because it is considered a signature drink. When I went to the counter to explain and ask what options I could have, I was told no — which I understood and accepted.
While I was at the counter trying to figure out what was included, a woman named Sonia stepped in, and she completely changed my experience.
Sonia asked how I was doing, listened to what had happened, and kindly explained the rules to me. Without me asking for anything, she smiled and said, “Maybe I can make your day,” and offered to make me a hot chocolate anyway. She truly did not have to do that.
What made this especially meaningful is that my voice is very hoarse and sore, and I needed something warm for my throat. I also can’t have too much coffee due to a stomach condition, so hot chocolate was the best option for me. Sonia didn’t know any of this — she simply chose kindness.
She told me she hoped I’d feel better, and that small act meant more than she probably realizes. It was a genuinely kind, human moment.
If you come to this location, I hope you have the chance to interact with Sonia. She is kind, compassionate, and a beautiful person. I don’t only write reviews when things go wrong — I write them when someone goes above and beyond, and today, Sonia absolutely did.