Wilson Wong
I was born and raised in NY, so I know what NY style pizza is. What they serve here is not NY style pizza. First of all the crust lacks that chew that NY pizza is known for. Also, the crust is a little too thick and stiff. The sauce lacks any flavor, you barely even notice it’s there. As for being “XL”, I’ve seen bigger slices at Costco. There is nothing NY about their pies, not the crust, not the sauce, nor the size of the slices.
… moreLORELAY FAUSSIER
Service is terrible. Owners should train their line staff on providing exemplary customer service and not behave as someone who does not have manners. Simple, “hello”, “how may I help you”, go along way. Sandra at the cash register is a terrible employee with customer service. Does not listen to what the customer is asking. I simply asked her and gave her mt receipt to inquire if my whole pizza was ready. She returned my receipt and said nothing. I had to ask her again, if it was ready or not. My daughter asked her for a Dr. Pepper refill, she gave her Pepsi instead. Every time my husband visits and asks for chicken and spaghetti, they never have chicken.
… moreMelissa Picasso
The pizza is good but a little on the greasy side.
… morePaulette D
I used to love their pizza but its changed so much and not worth the price any more. The pizza was ok but maybe it was old but that would honestly make it worse to me. The bread sticks didn’t come with any marinara sauce so i had to go back and ask for some. Well when i did the guy getting to orders ready was getting a big order ready so i asked if i needed to wait for him or if i can just ask the cashier for sauce he told me i needed to wait for him while he got ready 9 individual slices of pizza, the cashier heard and since he was just waiting for the order he got my sauce and handed it to me for free. I just wish the sauce made the bread sticks taste better.
… moreTitanic Coasters
What I dont Like is that they Now Charge for water Cups Normally other malls do give Water Cups but this one will Charge you $3.25 for a Measly Water cup might as well get soda instead.
… moreBarilary Landazury
The place is understaffed and the staff present there lacks training as well as a sense of professionalism when dealing with costumers. The pizzas are sometimes burned . The staff also rejects any order after 6pm as they claim they are “closing” but they continue to hang around there after that time. In an occasion I arrived at lunch time with an order of 2 pizzas to go. However, I was met with the response that they where on lunch break and if I “really” wanted the pizzas I would have to wait until their break was over and the pizzas themselves (around 50 minutes). I asked them for another employee to take the order but they responded that the remaining staff could not be bothered with orders. I persisted on the option of just transferring the order to the other staff member but I was responded with a rotund denial that emphasized the lack of care for the consumer at that establishment.
… moreDareesa Weir
As usual Sbarro does not dissappoint. The guy who helped me offer the 2 slice meal for a better value. The pizza was good. We had the supreme, later another in my group tried the meatball pizza, which was good also.
… moreJoshua Corbin
Everytime I try to order a whole pie I am given a 45 minute wait time. Unacceptable. I am a 20 yr experienced chef from NYC the capital of pizza. The management an or ownership of this location need to be changed. Their open time is 10am… Yet the first pie is never available until after 1130???? How is this possible. Ive lived in 7 states and worked for 4 franchises. This is by far the worst ran, sorriest excuse for pizza in SoCal. I demand. Someone contacr me with solutions and fix the management porblem here
… moreSteven King
I had a very Positive experience here at Sbarro Pizza In West Covina. Gabriel is very talented at making pizzas. When he was preparing my pizza it looked like he was painting a picture. He is the Bob Ross of Pizza. Nadeen has very good customer service. She was very Kind and Made sure that we were satisfied. The Pizza had a Great Taste, Texture, and Look. It looked as if it came straight from a commercial. Gabriel told me that he was making a specific pizza for the first time and it looked like a pizza of a commercial. He is very Gifted for making pizzas. Nadeen and Gabriel will always be my 2 favorite people at Sbarro Pizza In West Covina. I will be certainly returning for more pizza. Thank you so much for your awesome service guys!
… moreSarah SM
Second time at this location. The customer service is not friendly at all. The menu says create your own combo, choose any side, yet your only option is bland watered down spaghetti or salad with nasty cheap dressings. False advertising in my opinion. Why can’t it include baked zitti? Not worth coming back for
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