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Cracker Barrel in Houston, Texas is where friendly smiles meet homestyle cooking and unique shopping—all at a fair price. Whether you’re craving Breakfast All-Day with fluffy Buttermilk Pancakes or Southern classics like juicy Fried Chicken and slow-simmered Chicken n’ Dumplins, there’s something for everyone. Order online for easy pickup or delivery, or swing by your local Cracker Barrel to experience true country hospitality.
Homey chain restaurant serving American comfort food, with an on-site general store.
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Reviews
Veronica Martinez
We waited for over an hour, when we walked in they didn’t give us a time so we figured it would be too long. After being seated we encountered a waiter getting an attitude with another table “saying I don’t know how you dont understand” for me to hear everything he was saying yeah, awkward. Well it took over 30 min to get our food. Yeah my coffee refil never came in. Our order was not right. We had plates with wrong sides. Waitress using foul language and the busgirl asking the Waitress if she wants to do her job. Eyes rolling. There is definitely some tension going on in between them. Our waitress was nice no foul language with her it was others around.
… morearose58
I ended up dining in as I was unable to order online. I was seated promptly and my server was very friendly and attentive. Overall the meal was good except the steak fries were cold and a little under cooked.
… moreShaundra Betancourt
I know better than to order a steak from anywhere but a steakhouse, but I figured, “Why not? It’s reasonably priced—how hard can it be to cook a simple sirloin?” Well… I was WRONG.
The new steak and shrimp looks delicious on the menu, and I’ll admit the Cajun butter on top was actually very good. Unfortunately, that was the only positive part of the entire meal.
My first plate arrived completely ice cold. The baked potato had no butter, only unmelted cheese—because the potato wasn’t even warm. The steak itself was cooked okay, but again, stone cold. At that point, microwaving it myself might have been an improvement.
I asked for the manager, who was polite and offered to remake the dish. Great—except the remake somehow managed to be worse. The second steak was noticeably thicker than the first, and there was no way it was cooked to medium-well in the few minutes it took to come out. I was right—it was undercooked AND still not hot. Not even a hint of steam.
They also forgot the baked potato the second time around and brought it ten minutes later. This potato at least had cheese and bacon, but again… no butter. And when I asked for melted butter for the broccoli, I was told they could bring butter, but not melted butter. I have never heard that one before.
By this point, I just ate the potato and broccoli and took the steak home to finish cooking it myself.
I also ordered pecan pie to go—because it’s the season for it—but when I got home, it had clearly been cut with a knife previously used on something chocolate. Gross. Another thing I technically paid for that I couldn’t fully enjoy.
When checking out, we explained the issues with the remake to the manager and all she said was “Aww.” That was it. No apology, no offer to comp the extra charge for the potato, the drinks, or even the smallest consideration for all the trouble. Nothing.
To be fair, our waitress was nice, and the breakfast burger and chicken fried turkey were actually great. But the inconsistency at this location is unbelievable. Last time we visited, our server was terrible. They’re always out of something and blame it on “the truck.” At this point, the logistics for this location must be a nightmare, because tonight they didn’t have lemons, didn’t bring bread unless asked, and had no cocoa.
Moral of the story: stick to Cracker Barrel basics—or prepare to waste your money. We may need to find a different location because this one always has something going wrong.
… moreThe new steak and shrimp looks delicious on the menu, and I’ll admit the Cajun butter on top was actually very good. Unfortunately, that was the only positive part of the entire meal.
My first plate arrived completely ice cold. The baked potato had no butter, only unmelted cheese—because the potato wasn’t even warm. The steak itself was cooked okay, but again, stone cold. At that point, microwaving it myself might have been an improvement.
I asked for the manager, who was polite and offered to remake the dish. Great—except the remake somehow managed to be worse. The second steak was noticeably thicker than the first, and there was no way it was cooked to medium-well in the few minutes it took to come out. I was right—it was undercooked AND still not hot. Not even a hint of steam.
They also forgot the baked potato the second time around and brought it ten minutes later. This potato at least had cheese and bacon, but again… no butter. And when I asked for melted butter for the broccoli, I was told they could bring butter, but not melted butter. I have never heard that one before.
By this point, I just ate the potato and broccoli and took the steak home to finish cooking it myself.
I also ordered pecan pie to go—because it’s the season for it—but when I got home, it had clearly been cut with a knife previously used on something chocolate. Gross. Another thing I technically paid for that I couldn’t fully enjoy.
When checking out, we explained the issues with the remake to the manager and all she said was “Aww.” That was it. No apology, no offer to comp the extra charge for the potato, the drinks, or even the smallest consideration for all the trouble. Nothing.
To be fair, our waitress was nice, and the breakfast burger and chicken fried turkey were actually great. But the inconsistency at this location is unbelievable. Last time we visited, our server was terrible. They’re always out of something and blame it on “the truck.” At this point, the logistics for this location must be a nightmare, because tonight they didn’t have lemons, didn’t bring bread unless asked, and had no cocoa.
Moral of the story: stick to Cracker Barrel basics—or prepare to waste your money. We may need to find a different location because this one always has something going wrong.
Cheryl Mechell
This makes me very sad to give this report about a Cracker Barrel. We love Cracker Barrel. The Airtex/45 location is awful and getting worse.
We quit going at lunch because it took forever even when they were not busy. They are always out something you order.
So we stop last night to get a go order. I received from my member that you get 2 dinners for 19.99 plus a chocolate cake.
The girl who took my order show me more options that were available at that price. We still chose the Chicken & dumplings.
They took our name and no one ever said our order was ready. We spent about 45 minutes waiting on it.
They finally asked if we needed something.
We said our order. It was at the front getting cold.
They were not busy. We go to pay and my bill is $26.00+. I explain and showed her my phone. She said it is not with carry out.
I said can you please show me where it shows that.
She looked and couldn’t find it.
So she called the manager up which took another 25 minutes. I thought the manager was a customer the way he went around the store to the check out counter.
He seems to care less, said he knows that it is not written anywhere. I told him that is not fair to the customers and he just looked at me. I said I can tell you don’t care. He said I do.
I took the food only because, it was so late. I didn’t even get my points for the meal we bought.
I won’t go to this location again.
We are so thankful you have other stores that are run better and appreciate our business. We just wish they were closer so we could go more often.
I wish you could get a good manager in that store.
So very sad.
I wish I could give negative star on the manager.
That is why no stars were touched. -0
It doesn’t look like any of them are really interested in customer service.
The girl who took our order he said she was new. She was nice but you have to train them. In all fairness how would she know it is not for take out when it was not written any where.
The girl who checked us out very nice and told us she was sorry.
The manager was just rude!!!!!
You are only as good as your managers.
If the managers are not good your store will not be good either.
If you don’t train your employees they don’t know.
… moreWe quit going at lunch because it took forever even when they were not busy. They are always out something you order.
So we stop last night to get a go order. I received from my member that you get 2 dinners for 19.99 plus a chocolate cake.
The girl who took my order show me more options that were available at that price. We still chose the Chicken & dumplings.
They took our name and no one ever said our order was ready. We spent about 45 minutes waiting on it.
They finally asked if we needed something.
We said our order. It was at the front getting cold.
They were not busy. We go to pay and my bill is $26.00+. I explain and showed her my phone. She said it is not with carry out.
I said can you please show me where it shows that.
She looked and couldn’t find it.
So she called the manager up which took another 25 minutes. I thought the manager was a customer the way he went around the store to the check out counter.
He seems to care less, said he knows that it is not written anywhere. I told him that is not fair to the customers and he just looked at me. I said I can tell you don’t care. He said I do.
I took the food only because, it was so late. I didn’t even get my points for the meal we bought.
I won’t go to this location again.
We are so thankful you have other stores that are run better and appreciate our business. We just wish they were closer so we could go more often.
I wish you could get a good manager in that store.
So very sad.
I wish I could give negative star on the manager.
That is why no stars were touched. -0
It doesn’t look like any of them are really interested in customer service.
The girl who took our order he said she was new. She was nice but you have to train them. In all fairness how would she know it is not for take out when it was not written any where.
The girl who checked us out very nice and told us she was sorry.
The manager was just rude!!!!!
You are only as good as your managers.
If the managers are not good your store will not be good either.
If you don’t train your employees they don’t know.
Rhonda Brown
Sometimes excellent service isn’t perfect. When my order came out it wasn’t prepared or packaged properly. I asked to speak to Ishmael the manager and he demonstrated excellent leadership and did everything he could within his means to correct the problem. Thank you sir for doing everything you could to provide the best dining experience you could despite the obstacles you faced. Get this man a raise and more help immediately! He deserves it.
… moreDayana.
I had a party of five and we were immediately seated and attended to. Our server was Dave and he was ABSOLUTELY the best. His service and friendliness is the best ive ever seen in customer service. He was very patient when asking questions and needing more time as this was my first experience with cracker barrel. He was attentive and able to handle multi people at the same time without making it seem like he is ignoring you or prioritizing others. LOVE LOVE DAVE. If i had a company id make him CEO thats how good he is.
… moreMike Devine
Delicious food, ample portions. I could barely finish the meal. My server was absolutely slammed with about three tables that had eight People each at them, so his attention to my table was limited, not by his own fault. During rush-hour, You guys might want to try to hire somebody else just to handle the overflow.
#YummyFood
#FairPrice
… more#YummyFood
#FairPrice
Jason Irwn
Good visit we had a brunch and food was delivered on time as service was commendable
… moreCarlos Mendoza
This was the first time that I had dinner from Cracker Barrel. I usually would only go for breakfast or brunch. I was treating a large group and they able to accommodate and seat us rather quickly. They a few staff members helping which helped speed up the process. We got our food and all orders were correct. The food was good and delicious. Thank you Cracker Barrel!
… moreDanielle
The food was great. One of our meals came with biscuits and gravy and we never received them. Service was horrible at this location. Had to ask multiple times for refills for coffee and water (Never from our assigned waitress because she was nowhere to be found) and when we were done, we had to flag somebody down to find our waitress so we could get the ticket/check.
… more