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Address: 8606 Liberty Rd, Randallstown, MD 21133
Phone: (410) 701-8883
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Randallstown, MD | Hours + Location | Crafty Crab Restaurant
Crafty Crab, Randallstown MD
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Fast forward to that night, in the BRIGHT lighting of our home — he went to eat his sealed leftovers and discovered a DEAD ROACH floating in the sauce. YES. A dead roach INSIDE the boil bag. The same bag SEALED by the restaurant.
We were so disturbed, we immediately tried calling the restaurant multiple times — no answer. We were so upset we drove an hour back to the restaurant just to return the food and speak with someone directly. And what did we get?
“There’s nothing we can do. The food left the restaurant.”
Excuse me?! The food left YOUR KITCHEN with a roach in it! And the back-of-house manager REFUSED to come out and face us, sending out the front-of-house manager (Shanea?) who said the back of the house manger was “off for the night” and couldn’t help us either. No apology. No refund. No accountability. If you think I’m driving from my house in Hanover PA, to Baltimore county .. Just to scam a measly 100 something dollars… Your crazy! And if someone would’ve ordered TOGO? And found that? How would the situation been handled then?????
I guess because we each the roaches of the sea , they expect us to eat the roaches of the land…. But that’s okay! Health department and better business bureau and corporate will be called next ! The service was always trash! But the food was good… until now 🙁
I’m pregnant, and the thought that I could have bitten into that roach makes me SICK. We have photos, videos, everything documented — and we have officially filed a complaint with the health department.
To anyone reading this:
CHECK YOUR BAG BEFORE YOU EAT HERE.
THE KITCHEN CONDITIONS NEED TO BE INVESTIGATED.
THIS COULD HAVE MADE SOMEONE SERIOUSLY ILL.
You’ve lost loyal customers, and this is only the beginning.
Update
They had roaches and got closed down! lol but still blamed me ????
I ordered 1 lb of snow crab seafood boil. The menu said 2 clusters is a lb. My bag came with 4. 2 potatoes, 1 corn and about 3 tablespoons of sauce. I fought with 1 cluster for 5 minutes before I called the waitress over. I don’t know who is in that kitchen but they knew better than to serve dry, old crabs that the meat would not come out of the shell. The manger stopped by and looked at the crabs and took them back. When they brought out the new crabs, they looked totally different and they were 2 clusters like the menu said. Yall knew better than that! I won’t return due to this because ain’t no way yall in this business playing in people’s face. When you spend that much money on a meal, you want it right the first time not someone playing to see if you know better. I’ll go to the Arundel Mills Mall location where they don’t play about their customers.
We got the mild buttery garlic crab legs seafood boil & 4 crabs on the side. I got the key lime pie for dessert. The mild buttery garlic sauce, corn, shrimp & sausage were spectacular; the potatoes were good, & the crabs were just okay. The key lime pie was okay too ; no added garnish or whipped cream ; I would skip their desserts personally.
They were very small. Our server was also a bit absent minded ; she forgot to give us a pail, bibs, wipes & gloves, thankfully we had some wipes of our own. Overall I don’t think I would visit again, I might do takeout and just get a pound of shrimp with corn and sausage. It was clean and the location here in Randallstown is nice. I would recommend skipping their crab legs or crabs.