Summer Grace
I am a loyal DQ fan, my friends are too. Whenever we hangout in Pell City, we usually get Dairy Queen. We’ve become quite fond of our local staff. Although, last night in the drive thru we had a rough experience.. the girl in over the headset had a hard time taking our order. Which we understand happens, it’s been a problem a lot lately at multiple fast food chains. So then a boy took our order but he also, for some reason thought we were ordering four meals, despite the fact nobody ever said four LOL, it happens, we eventually get our order and make it to the window. He’s a little quiet, maybe “short” with us. Still has to correct the staff multiple times that we just want ONE 3 piece. We eventually get our box, which is heavy… so I open it.. and see. Ketchup. My food is covered in two hand fulls of ketchup. Which in itself is hilarious. But as I’ve stated before, I LOVE my Dairy Queen, so I went inside to speak with whoever looked like shift lead. I am bad at names so I did not get her name, I’m not worried about it because she was so sweet and precious. She handled the situation beautifully. She kindly got my food remade, took a picture of my stupid amount of ketchup, and kindly walked me out while apologizing for this whole silly scandal. I just wanted to compliment how they handled a bad situation. Instead of complaining I wanted to compliment how much I love this location and how the people in charge make things right. Teenage staff can have attitudes, I am a teenager, I get it. But the adults in this location did their job kindly, and turned my experience into a good one. I will happily continue to support this location!
… moreRalphFLA
I do not often stop at a Dairy Queen. I like the product and have, over several decades, consumed many milk shakes, sundaes, dip top cones and hamburgers.
On this occasion, I had a craving for a dip top cone while on a long road trip. I spotted a Dairy Queen on the road in Pell City and we stopped.
The restaurant was neat and clean. It was attractive and the person who took the order was friendly and knowledgeable. I ordered a medium tip top cone and my dining companion opted for a sundae.
Both had the full Dairy Queen flavor. The taste was excellent. The dip top cone has great chocolate flavor and licking the ice cream off of the chocolate while it melted was a delightful experience.
I do not know how the Dairy Queen main product is made. The company does not advertises “all natural ingredients,” etc .It tastes good. It probably is not good for a diet. As an occasional splurge, it is a treat. It has been a popular staple in America for decades because it tastes good, it is not expensive, and qualifies as a “down home” treat.
… moreJosh
Food is generally good here. They wanted to charge a 7 year old 65 cents for sprinkles on his kids ice cream cup that came with kids meal. I understand the company has to make money but declining to put sprinkles on a kids ice cream cup over 65 cents is immoral imo.
… moreTim Nixon
We showed up last night in the drive through after a baseball game right at closing time without realizing it. The only way I found out was because of the time it took for our food to come out. Instead of telling us that they were closing in 1 minute they cooked us all fresh food and brought it out to us. The crew of this restaurant deserves more praise than I’m able to give them just for being amazing human beings and I will definitely be going back there.
… moreKathy Nelon
They make the best banana splits I have ever had, and their chicken tenders are to die for !!! I tried the peanut butter cookie dough blizzard today, and it was amazing!! Also tried the crispy chicken tenders salad and was very disappointed. There wasn’t much of ANYTHING in the salad that was crispy including the lettuce. This salad DEFINITELY was not made today!! I didn’t even bother to eat it I was so disappointed!!
… moredaniel reuben
This place has always been the best in terms of food quality and the associates are happy to serve you. I have been eating here for quite some time and they are pretty consistent on the food quality. Never had any bad experience so far. Highly recommended for sandwiches and sundaes
… moreRoss Riba
Go get you a hot fudge Sunday. Great people, great place. Owner cares about the wellbeing of their employees. Which you don’t see a lot these days.
… moreMichael Sonntag
Very nice place! Blizzard tasted amazing. We even met and spoke with the owner and she was very kind! We will certainly return.
… moreJacob Saltsman
Enormous lady caught an attitude with me and I was trying to order a number 3. She told me to go to McDonald’s. Terrible customer service, absolutely horrific. Unacceptable coming from a licensed customer service expert as myself. Food wasn’t bad.
… more