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Visit your local KFC® at 197 Madison Square Drive for the world’s best fried chicken—hand-breaded and freshly prepared! With convenient dine-in, drive-thru, and delivery options, we make it easy for you to enjoy your favorite KFC® menu items, including chicken nuggets (regular & saucy), chicken tenders, chicken sandwiches (regular & spicy), chicken bowls, family meals, and more. Stop by or place an order for delivery via our website or app!
Restaurant chain known for its buckets of fried chicken, plus combo meals & sides.
Address and Contact Information
Address: 197 Madison Square Dr, Madisonville, KY 42431
Phone: (270) 821-6644
Website: https://locations.kfc.com/ky/madisonville/197-madison-square-drive
Menu Photos
Order and Reservations
Order: Order online
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Reviews
Jessica Winebarger
I got my food delivered and everything was fine till I ate most of my mashed potatoes. Not only did they barely give me any in the container, but they couldn’t even mix the instant potatoes in all the way.
… moreaerobane3
I know this place is an absolute joke after today. 45+ minutes to wait for food was the start. I had a mobile order in and the lobby had probably 9 or 10 angry customers and 2 pulled cars. A man and his wife wanted a refund because they’d been waiting over 30 minutes for food and the manager was in the drive thru eating. When the guy asked to speak to a manager he got threatened and an argument broken out. Only one person was actually doing their damn job. Manager cussing out and threatening customers, 45+ minute wait for a mobile order and lazy employees. Not sure if I missed anything but I took my business to Popeyes and got what I paid for. If I want KFC I’ll stick with Hopkinsville from now on.
… moreCindy Barnett
It’s been a well known fact for most Madisonville residents that THIS particular KFC is just awful. For YEARS, maybe 10 or more. Today, I went, hoping for the best. It’s right at dinner time on a Saturday and you would think they would have chicken ready. Nope. They never do when I go. 19 minute wait on original dark meat. Which is what I needed of course. So I wait. 20 minutes goes by then another 15. I call them, having waited for 35 minutes now. People behind me leaving with their food. Mind you, no one was really there when I ordered. They say to me on the phone, “I don’t know what to tell you….sorry I guess”. Like really?! I didn’t mind to wait. But 15 MORE minutes and by the time I got the food, more like 40 minutes all together. And of course when they bring me the food they forget the sauces I told them at check out more than once I wanted and had to go back in and barely brought me any. I get home and I swear to you, the Mac n cheese looked like it had been sitting out for 3 days, and the mashed potato’s have some kind of crusted something in them. Oh and it was almost 45.00. Never offered anything free, or to make up for the wait. And it’s one thing if it’s a one time thing. No, this happens EVERY TIME I GO. But I still go every so often cause my husband loves their fried chicken. But this particular store needs some serious new management. It’s just awful and has been for a very long time. Do better Madisonville KFC.
… moreAmanda Perez
Customer service is AWFUL!!! Workers have bad attitudes with everyone. Wait times are long. Most of the time food is fresh and tasty but that does not make up for the rude team members.
… moreBryan
The chicken was so moist and hot, it was wonderful. The French fries were absolutely perfect.
My wife got the 4 piece meal, and she was I love with the soft meat with BBQ sauce while I had the 4 piece tenders with a bisquit and fries, they were just excellent and we can’t wait to go back to grab some more chicken.
… moreMy wife got the 4 piece meal, and she was I love with the soft meat with BBQ sauce while I had the 4 piece tenders with a bisquit and fries, they were just excellent and we can’t wait to go back to grab some more chicken.
Jesse Vincent
Dirty, poor service and they never have food. I dont get how they never have what we order, everytime they are out of at least 2-3 items. Who does the ordering for this place. I wonder how they stayin business.
… moreSam R
Made a Mobil order took an hour and 20 mins to get my food. Asked them to cancel it or refund me they refused. They would only take drive thru orders and we’re not working the register in lobby at all. I personally saw the cook sliding around a wet floor in the kitchen. Soda machine was out of everything but couldn’t get a worker to check it out because they were so behind with orders. Not a single person in the lobby got there food in less than 45 minutes.
… moreAndrea Browning
This has got to be the worst ran restaurant in this city, hands down…maybe even the state. They NEVER have the chicken potpie, but other locations always have it. There have been times when this one in Madisonville doesn’t even have chicken…it’s Kentucky Fried CHICKEN. I try calling before I go just to make sure they have food, but they don’t answer the phone. It’s also not very clean and there have been times when the employees are rude. We had an issue last year on the app when they didn’t have the food we’d ordered and when my husband called, the employee got hateful and my husband responded too…the employee on the phone stated “do you want to come here and say that to my face?” That was a week after one of the workers got arrested for attacking a customer. After writing this review, I’m honestly shocked I’ve been back to this place. Whoever runs this KFC should take some tips from our DQ…they’re actually busy and they never run out of anything.
… moreThomas Jones
Has good selections, but really it’s a liquor store, why would you not stock mixers like Club Soda and Tonic and the like? Just seems like a natural fit to me.
… moreJeremy Hendricks
I always come here for lunch and it’s awesome I get lunch at least 5 times a week it’s always awesome.
… more