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Welcome to your Burlington Chick-fil-A® Restaurant, where we serve quality food and exceptional hospitality every day (except Sunday). Enjoy the new Jalapeño Ranch Club for a limited time or other Chick-fil-A® favorites like our Chick-fil-A® Chicken Sandwich, nugget options including our gluten-free Grilled Nuggets, sides like our Waffle Fries, and salads prepared fresh daily. Start your day with our breakfast menu featuring our Chick-n-Minis® entrée and cold-brewed Iced Coffee. Make feeding a crowd easier with Chick-fil-A® Catering. Check our page for operating hours and dining options, including pick-up, delivery, and drive-thru, and order online or on the Chick-fil-A® App. It’s our pleasure to serve you.
Fast-food chain serving chicken sandwiches & nuggets along with salads & sides.
Address and Contact Information
Address: 75 Middlesex Tpke Store, #2110, Burlington, MA 01803
Phone: (781) 272-2110
Website: https://www.chick-fil-a.com/locations/ma/burlington-mall?utm_source=google&utm_medium=gmb
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Reviews
veera mogilicherla
Complaint Regarding Incorrect Order and Poor In-Store Service – Store #00772, Burlington Mall
Dear Chick-fil-A Customer Service,
I am writing to report a frustrating and disappointing experience I had at your Burlington Mall location (Store #00772) on June 30, 2025, at 11:14 AM EST.
I placed an order for 5 chicken sandwiches and 3 large fries, specifically requesting no other meat—just chicken sandwiches. I made this clear at the time of ordering because in the past, bacon was mistakenly included. However, after returning home—5 miles away—I discovered that I was only given pieces of chicken without any bread or sandwich packaging.
I had four hungry children (ages 3 to 6) waiting for lunch, and this mistake caused significant disappointment and stress for them and for us as grandparents. I immediately tried calling the store, but no one answered the phone. The store was not particularly busy at that time when I ordered the food, and I also noticed my order took longer than those of customers who ordered after me.
With no response by phone, I had no choice but to drive back another 5 miles to the store. When I explained what happened, I was met with no apology. Instead, the staff member accused me of ordering “just chicken,” which is simply untrue. She claimed that some customers order just chicken as a sandwich—which, in my 35 years of experience, I have never encountered.
Another staff member, who appeared to be the manager (I believe her name was Karen), was dismissive and argumentative. She claimed it was my fault, questioned why my wife was upset over the phone, and failed to acknowledge the inconvenience and mistake. I calmly explained that we had other plans for the day and didn’t want to further disappoint the children—we simply wanted the correct order.
Even after this difficult interaction, I thanked them for replacing the order. When I asked for the employee’s name for record purposes, she rudely told me to “go ahead and report it.”
Unfortunately, when I returned home, I discovered that the chicken and fries were cold, and no ketchup was included—adding to our frustration.
As a longtime Chick-fil-A customer and Christian by faith, I have always appreciated the company’s values, service, and quality. That’s why this experience was so disappointing. I sincerely hope this incident is taken seriously and addressed appropriately with the team involved.
Thank you for your time and attention.
Sincerely,
… moreDear Chick-fil-A Customer Service,
I am writing to report a frustrating and disappointing experience I had at your Burlington Mall location (Store #00772) on June 30, 2025, at 11:14 AM EST.
I placed an order for 5 chicken sandwiches and 3 large fries, specifically requesting no other meat—just chicken sandwiches. I made this clear at the time of ordering because in the past, bacon was mistakenly included. However, after returning home—5 miles away—I discovered that I was only given pieces of chicken without any bread or sandwich packaging.
I had four hungry children (ages 3 to 6) waiting for lunch, and this mistake caused significant disappointment and stress for them and for us as grandparents. I immediately tried calling the store, but no one answered the phone. The store was not particularly busy at that time when I ordered the food, and I also noticed my order took longer than those of customers who ordered after me.
With no response by phone, I had no choice but to drive back another 5 miles to the store. When I explained what happened, I was met with no apology. Instead, the staff member accused me of ordering “just chicken,” which is simply untrue. She claimed that some customers order just chicken as a sandwich—which, in my 35 years of experience, I have never encountered.
Another staff member, who appeared to be the manager (I believe her name was Karen), was dismissive and argumentative. She claimed it was my fault, questioned why my wife was upset over the phone, and failed to acknowledge the inconvenience and mistake. I calmly explained that we had other plans for the day and didn’t want to further disappoint the children—we simply wanted the correct order.
Even after this difficult interaction, I thanked them for replacing the order. When I asked for the employee’s name for record purposes, she rudely told me to “go ahead and report it.”
Unfortunately, when I returned home, I discovered that the chicken and fries were cold, and no ketchup was included—adding to our frustration.
As a longtime Chick-fil-A customer and Christian by faith, I have always appreciated the company’s values, service, and quality. That’s why this experience was so disappointing. I sincerely hope this incident is taken seriously and addressed appropriately with the team involved.
Thank you for your time and attention.
Sincerely,
Kylie Flammia
The food was very good but I’m really giving 5 stars because I was so pleased with the customer service. The staff was very pleasant and polite. Something you don’t see often nowadays so I had to come give props where it’s due.
… morePhilip Cooper
An excellent first visit for me. It enjoys a good reputation and well deserved in my view after a lovely fresh Cobb salad with chicken nuggets. Pleasant staff made the experience even better.
… moreLogan
Love Chick-fil-A! The food is always delicious. The only reason I’m providing four stars is due to how slow it can be to get your order after paying. There’s always a lot of people behind the counter, but most of them only perform one job. This means there’s only one person taking orders, which makes the ordering process even longer. I’m not basing this review on just one time at this Chick-fil-A. It happens more often than not, so be prepared to wait for your food….but it’s so delicious once you’re able to finally eat it!!
… moreHector Peguero
The chicken salad was great and the avocado dressing is amazing, the food is really great here and very organic. Love the chicken strips too.
… moreZihao Liu
Can’t believe how much salt you put on fries. It seems like you don’t need to pay for your salt at your location huh? I will collect those salt and make my meal and it will be good for the next 4 days.
… morevicky vikranth
Burgers are not good, They do not even put cheese or any vegetables in the burger, Waffle fries are good, I Think spending 11$ is not reasonable for the meal.
… moreHailey Harper
I paid about $30 for my food to be delivered to my job. I had two orders. On my receipt it says what sauces with my meals. I was supposed to have 9 total! I GOT NONE!!! My bag was half empty and had no stray for my drink as well! What did I pay all that money for just to have dry chicken and dry fries, no straw for me to drink my drink. I’m never ordering from here again. To just ignore all the stickers on my bag and drink and give me nothing is ridiculous. Include all items as you’re supposed to.
… moreDavid N. Precht
Frank is always helpful and super friendly. The nuggets (which were free, because the app) were tasty and the frosted coffee with cookie bits was smooth. I highly recommend using the app, especially at this location due to the crowds, for speed/points/random free food by the local operators.
… more