Arby’s is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby’s was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby’s brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.
Fast-food chain, known for its roast beef, serving up hot & cold sandwiches, fries & shakes.
Marie Infranca
So I suppose the bowls just went cutting it? I wasn’t informed they were out of bowls…. A little head up would have been nice. I feel this is poor customer service coming from someone who’s been in management in many customer service jobs… I’m very disappointed I’d rather drive to Joplin if that’s what I have to do. Usually the service is amazing and everything is amazing…
… moreKatrina Ferguson
The food was good. Only complaints would be that the au jus sauce on hubby’s French dip seemed to be watered down. Also, the dining room could use a good sweep as well as behind the booths. With that being said, it was during lunch and thy were a little busy.
The service was good and we got our food in a reasonable amount of time.
… moreB H
I love Arby’s and their food, but this location is always a disaster. The staff tries their best, as it’s usually 3 people running the whole restaurant. I won’t blame them for this, but I will blame the poor management. This location is ALWAYS out of something. Tonight, it was lettuce, tomato, curly fries, and half of the drinks. The last two times was no buns, and no sauce, and it just goes on and on. At least this time the young man told us at the drive thru that they were out of half the menu items. This should be an embarrassment to the lady that has the audacity to put her name as the GM on the front door. Please don’t blame Covid or the weather or any of that BS. This is the management, plain and simple. Do better, Arby’s of Neosho.
… morePriscilla Jeffers
Teen taking orders with hoodie on head, didn’t look at me, trying to hide face And extremely slow. 4 cars pulled behind me, 1 left before ordering because so slow. I had to pull up to wait for food. All 3 cars behind me got their stuff and im still waiting. Went in store to check. No one greeted me, teen so slow dragging feet up to me saying, im bringing your food. Went to car but had to return inside to ask for receipt, teen manager was not nice, greeted me rudely and then BANNED me from a fast food restaurant! No problem there, will never return
… moreMitzi Annette
Wow we had outstanding service today at Arby’s in Neosho- Stephanie the lady that waited on us was very professional and kind and the other staff were quick to get us our food which was Hot, fresh and prepared pretty perfect!
I tell you After a hard week it was refreshing to be treated so nice at Arby’s today and we look forward to return as soon as possible!
Thank You Stephanie for GREAT SERVICE! GOOD FOOD! FAST
… moreAnonymous
I used to really love this place, had no problem with it whatsoever until yesterday. It really takes something for me to give a bad review. I did a mobile order with drive-thru. I even went back this morning and double-checked and that is the selection that I chose, drive-thru…. When I got to the speaker and told them I had a mobile order, then got to the window, the guy working said ma’am you have to tell us that you have a mobile order…. At most places just ordering and driving through is warning enough? Unless I did not understand him correctly which is a possibility because he mumbled and I am not hard of hearing. At this point I was polite and nice. I asked for some Arby’s sauce and he said “I already put some in the bag”and proceeds to hurriedly hand the bag and shake to me like he wanted me out of his sight. Upon driving away I discovered that not only were there no sauces after he said he put them in, but there was no straw for my shake. So I went back through and waited in line for a straw and some sauces and at that point I was aggravated…. My voice told it when I went back through because why would you tell someone you put sauces in the bag if there were no sauces and no straw?? When I got to the window it was a girl that time and she proceeded to tell me how rude I was and how it was “just a mistake”and that I didn’t “have to be rude”. Yes I was rude at that point but I didn’t start out rude when he shoved the bag of lukewarm food at me and practically rushed me off telling me that there were sauces in the bag and there weren’t. Just a mistake would have been understandable but the attitude was what made it more than just a mistake. And the girl who went to the window the second time I went through was extremely hateful instead of apologizing and diffusing the situation, I would have calmed down and it would have been fine, but she escalated it worse. I’m sorry for the unfortunate encounter as a whole and I don’t plan on coming back to this particular Arby’s for a long long time, and I’m sure they don’t want to see me back there again anyway.
… moreLee
Was not overly impressed with the staff (nor the food) in the drive-thru window.. But hey, everybody has a bad day every once in awhile, maybe this was their day.
The chocolate shake was good
… moreNicholas Brinley
Unbearably slow. I waited for 15 minutes for my order and watched the chicken get dropped into the fryer. At this point I told him I had to get back to work and they insisted they already had the chicken up and ready to go. Play handed out two orders that were placed after mine inside and countless drive-thru orders. Not to mention this was the first time in a month I’ve seen them have curly fries. Thank you Arby’s I did not get to have lunch today.
… moreJosh Samuel
I recently visited this location and ordered a simple ham and cheese sandwich, along with a shake. Unfortunately, the experience fell short of expectations. It took about 7 minutes to receive just the sandwich, which felt unusually long given the simplicity of the order.
Additionally, the shake machine stopped working midway through making my drink. While I appreciated that the staff promptly refunded me for the shake, there was no apology or acknowledgment of the inconvenience, which would have gone a long way in terms of customer service.
I understand that technical issues happen, and I’m grateful for the refund, but a bit more communication and courtesy would have improved the experience.
… moreSher Wittum
Our Arbys visit was a bust. First when we ordered curly fries they said they out so they offered reg fries which was a joke. We got 9 fries in our order. Next they were out of arbys sauce and the substitution was nothing like original arbys. To top it of we ordered 2 jamoca shakes that tasted like vanilla shake.
Well, Arbys I won’t be going back for awhile.
Very disappointed!!!
… more