Tessa Cantrell
I went by to grab lunch. Service was absolutely amazing. The servers very super nice and welcoming. Food was fast and hot. Kim was great. She personally made sure my food was right and handed it out in a timely fashion.
… moreMina Rahman Habibi
Worst Captain Ds, I have ever been to. I tried entering the inside to place an order before close at 10 pm on weekday, only to be told they had nothing to serve me. I finally was able to visit today just for my order to be wrong! I live too far away to call or bring the food back so I ate what I received and boy did I regret it. The Fish was cold, fries were stale/flavorless, mac & cheese was crusty & had chunks of some kind and hushpuppies were incredibly dry on the inside. I can’t believe the plate i received was deemed okay to serve to a customer. I will never spend my money at this location again.
… moreanette Pharris
The food was very fresh and delicious . The guy that was working on this day was very nice. The only thing I can say is that the baby shouldn’t have been at the restaurant hanging on the front of the mother why she was working. Not a safe place for a baby.
… morePowers Austin
This is an edit on my previous review! The lovely Cantrell sent me a free dinner and drink card to make up for my last meal. I am pleased with the service tonight! Thank you for making this right ma’am : )
… morebobbie swann
June 26, 2023 around 2:30 ..Craving Catfish and tired of checking local grocer for fresh catfish. I decided to go to nearby, Madison restaurant and pulled into Captain D’s. I went to the bathroom, always my first stop if fast food. YES!!! The bathroom was clean. YES!! Hot water, soap and towels to wash your hands. The entire restaurant was clean. No crumbs on the floor, nor tables and the staff was friendly and attentive. Speaking to me upon my entering and eye contact. Who ever, manages this store has done a good job in training staff, making sure dining area was clean and that the staff hired was personable. I got so many surprises on this day. Getting food that was seasoned well..
The green beans were not overly salted and my food was good!! If I am going on about it …just finding good service, clean restaurant and friendly staff is rare…I forgot to take pics before I ate the food. The cleanliness of the restaurant ..alone, gave me confidence while eating..
… moreBrandi Sharpe
Food is always cooked fresh, fries were a little on the salty side but still delicious
… moreEric Peak
Go in at 730 is on a Tuesday, place is empty. Car comes through drive through and the cook is telling them 30 minute or more wait.i order, they tell me the same thing. Then, out of half of my order. Get home, fish is cold. And just look at my “order” of fries. I got a chuckle out of the absurdity, but doubt I will revisit this one. I’ll just make the drive to Hendersonville.
… moreJames Manning
This captain D’s refused to take my order. They told me they didn’t have enough employees, but yet there where people in front of me and they took there orders. That’s not right to take other people’s orders and not take mine. This is the worst fast food place I ever went to I will NOT go back to this location even if it was the last captain D’s on earth! I would give zero stars if possible.
… moreLynette Dawkins
I went to this Captain D’s in Madison, TN to try the Garlic and Herb Fish and Shrimp. Very disappointed.. looks nothing like advertised. Not even close. Shrimp was overcooked. To tired to go back!!
… morebrittany harris
My experience was amazing ! You don’t really get good food and good customer service skills together anymore and I got both at the same time!! Thank you to the manager Kim and her staff you made sure everything was fresh and the staff was all very attentive and welcoming!
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