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Come on in, stay awhile at our welcoming Starbucks coffeehouse in Oak Forest. Savor brewed coffee, tea, espresso, Cold Brew, Refreshers, and seasonal favorites, alongside quality breakfast and lunch sandwiches, wraps, egg bites, and a variety of pastries and bakery favorites. Take a moment to relax with comfortable seating and free WiFi. Explore the menu and order ahead in the Starbucks app or on our website. Plus, join Starbucks® Rewards to earn Stars toward free drinks and food, receive personalized offers, and enjoy exclusive member benefits. Since 1971, Starbucks Coffee Company has been dedicated to ethically sourcing and roasting highquality arabica coffee, bringing the Starbucks Experience to life in every cup.
Welcoming coffeehouse with handcrafted coffee, espresso & tea, plus breakfast, lunch & pastries.
Address and Contact Information
Address: 15852 S Cicero Ave, Oak Forest, IL 60452
Phone: (312) 914-5795
Website: https://www.starbucks.com/store-locator/store/1015891
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Starbucks, 15852 Cicero Ave, Oak Forest, IL 60452, US – MapQuest
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Starbucks Coffee Company
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Reviews
Caden Prim
edit: I went in today and saw the same barista, although i don’t know her full name her name on her name tag was “K” so beware of any curly hair baristas with the letter k.
original: today i went in and ordered a pink drink with light cold foam. The guy who was at drive thru was nice about it but the girl who was working with him was being snarky saying what’s the point of ordering with light cold foam. As someone who is also a barista at a different starbucks I know exactly why I order with light cold foam (as i want half an inch or so of foam, not over an inch like some baristas do) so for her to catch an attitude is crazy, like come say it to my face. Anyways this is the same lady who every single time i visited over the summer refused to shake my refreshers and once again as a barista I can taste the difference. I’ve complained about her to corporate many times and unfortunately she’s still there. as of today, she had bold makeup on, she’s a light skin with super curly hair and glasses. Otherwise, every other barista here is very sweet.
… moreoriginal: today i went in and ordered a pink drink with light cold foam. The guy who was at drive thru was nice about it but the girl who was working with him was being snarky saying what’s the point of ordering with light cold foam. As someone who is also a barista at a different starbucks I know exactly why I order with light cold foam (as i want half an inch or so of foam, not over an inch like some baristas do) so for her to catch an attitude is crazy, like come say it to my face. Anyways this is the same lady who every single time i visited over the summer refused to shake my refreshers and once again as a barista I can taste the difference. I’ve complained about her to corporate many times and unfortunately she’s still there. as of today, she had bold makeup on, she’s a light skin with super curly hair and glasses. Otherwise, every other barista here is very sweet.
Donald Muhammad
Today in Oak Forest, IL, I witnessed something that shouldn’t be happening in 2025, especially if I’m using this platform to speak on it.
A Black woman, clearly either homeless or in a mental health crisis, came into the local #Starbucks asking for a cup of ice water and to use the restroom. She was denied by the staff—even after local teens tried to offer money on her behalf. Their excuse? “Corporate policy.”
Funny how that “policy” was enforced when it’s a Black woman that they deemed undesirable asking for help, but not when it’s someone else…especially as I have witnessed other locations allowing free water and the use of restrooms with no question asked.
It wasn’t until I stepped in that they gave her the water. But why did it take that? Why did it even have to come to that? Compassionate and some empathy maybe from the store staff could have avoided it all together.
Starbucks, your training and policy mean nothing if your staff lack compassion or enforce rules selectively. This was inhumane, discriminatory, and unacceptable.
Do better. Your brand promises inclusion, but what I saw was exclusion—and it’s not the first time. I will definitely be drafting a letter in regards to this horrendous situation.
… moreA Black woman, clearly either homeless or in a mental health crisis, came into the local #Starbucks asking for a cup of ice water and to use the restroom. She was denied by the staff—even after local teens tried to offer money on her behalf. Their excuse? “Corporate policy.”
Funny how that “policy” was enforced when it’s a Black woman that they deemed undesirable asking for help, but not when it’s someone else…especially as I have witnessed other locations allowing free water and the use of restrooms with no question asked.
It wasn’t until I stepped in that they gave her the water. But why did it take that? Why did it even have to come to that? Compassionate and some empathy maybe from the store staff could have avoided it all together.
Starbucks, your training and policy mean nothing if your staff lack compassion or enforce rules selectively. This was inhumane, discriminatory, and unacceptable.
Do better. Your brand promises inclusion, but what I saw was exclusion—and it’s not the first time. I will definitely be drafting a letter in regards to this horrendous situation.
Brittany Davis
Today I had a very disappointing experience at the drive-thru. I ordered a Venti Peppermint White Hot Chocolate and Madeleines. When I reached the window, I was handed part of my order and then given a grande hot mint citrus tea instead of my drink.
I let the barista know that the drink was not my order. In response she insisted i ordered that said ill have them make another, she slammed the drive-thru window shut and stormed away. I briefly honked to get someone’s attention so the incorrect drink wouldn’t need to be remade. A different employee came to the window with another tea, at which point I explained the situation and asked him to check the last order. He confirmed my original order on the screen and found my correct drink already made on the counter.
While I understand everyone can have a bad day as i was told she had been having by the second employee that was very kind and helpful the initial reaction was unprofessional and uncomfortable. I truly believe this behavior should be addressed, as it does not reflect the level of customer service I’ve consistently experienced in the past.
Thank you for taking the time to review this feedback.
… moreI let the barista know that the drink was not my order. In response she insisted i ordered that said ill have them make another, she slammed the drive-thru window shut and stormed away. I briefly honked to get someone’s attention so the incorrect drink wouldn’t need to be remade. A different employee came to the window with another tea, at which point I explained the situation and asked him to check the last order. He confirmed my original order on the screen and found my correct drink already made on the counter.
While I understand everyone can have a bad day as i was told she had been having by the second employee that was very kind and helpful the initial reaction was unprofessional and uncomfortable. I truly believe this behavior should be addressed, as it does not reflect the level of customer service I’ve consistently experienced in the past.
Thank you for taking the time to review this feedback.
GeorgeMKane
The lady who greeted me at the front was very nice, but I still don’t know why they were having a store meeting before the store itself closed for the night. The guy at the drive thru could’ve had a better attitude too.
… moreTinker Bell
They get simple coffee orders wrong so often it almost feels like it’s on purpose. You ask for 1 pump of sugar and they give you so much sugar you literally can’t drink it. Some people ask for little to no sugar because they have insulin resistance. $8 in the trash. Thanks
… moreI3ird0
Juan helped me at the front and made my expresso in a porcelain cup for my cafe order and even brought it to me. excellent service and very accommodating as someone who doesn’t like to drink hot beverages out of plastic cups. It’s the little things like that that really make a difference. 10/10
… moreJoey
Best experience at this Starbucks, drinks were made perfect. Drive through line moved fast. Great customer service. Will enjoy making this location my regular spot.
… moreMaster Pump
I had a horrible experience at Starbucks today. I come here almost every other day for coffee. Before I could get my order taken the worker “KIKI” started to over talk me and told me “what do you even want” i ignored the rude customer service and continued to give my order waiting for my total. She’s tells me “WILL DO” then she is even more rude at the window. The shift lead on this shift watched all this happen and did nothing about it BTW. Plz re train your staff!
… moreDanella Johnson
I see there are alot of mixed reviews on those location but I must credit the female staff member who works here…she has a very long blonde ponytail, wears glasses, and ALWAYS greets me and my mom as ” QUEEN!” She is absolutely amazing and she always makes our trips extra special. The other staff members here are friendly too but she’s goes above and beyond to make sure we feel welcomed.
… moreC M (Crystal Martinez)
This is the only Starbucks on my way to work, I’d stop by every day if the staff was friendly but I’m tired of staff acting annoyed by my drink. I always have a positive attitude and say please and thank you. I go to work to help people all day so to have it start out with bad attitude from the two guys there in particular is definitely something I have to consider before going. Everyone else is nice but I’m not okay with being treated badly when I’m just trying to get a pick me up before work. It’s always a gamble because I don’t know who is working. I’ve also heard them complain about the way I order my drink because they had their window open and were being loud while I was waiting for my drink. Sometimes I don’t go for weeks because I’m anxious about bothering them even though I don’t know why they don’t like me going there
… more