DudLee Brennfoerder
Our visit on Black Friday was extremely disappointing. Despite the restaurant not being particularly busy, there was no staff at the counter to manage orders, and employees on break had taken up seating, leaving no place for customers. After placing our order on the kiosk and selecting “pay at counter,” it sat unattended for nearly 10 minutes until someone finally emerged from the back to locate it. In the meantime, the ketchup dispenser burst all over my shirt, adding to the frustration. When the food was eventually served, it was cold and poorly handled—hardly living up to the promise of “fast food.” Another family nearby was also experiencing similar service issues, which suggests this was not an isolated incident. Overall, the lack of organization, inattentive service, and cold food made for an unacceptable experience.
… moretony zoucha
Wait at the register to pay for my meal just to be ignored by multiple works and treated rudely when tended to. This also happened with other customers. Waited for and hour to receive my meal in a rush to get home after being on the road for 11 hours looking to bring food home to my family. Just to get home and see every single meal was messed up and not remotely close to what I asked for. The customer service was terrible as well as the facility being dirty. Don’t recommend
… moreLucy Negrete
My experience at McDonald’s was excellent just because of the person who took the order and handed me the food. He was soo kind, had a warm smile and was very polite/respectful. I wish I would have gotten his name.
… moreMegan Mousel
I don’t even need words… look at the cheese situation. (Two different sandwiches)
A multibillion dollar company can’t give a full slice of cheese.
… moreWhitney Samples
If i could choose zero stars that’s what u would earn. Why would u put sauce in a weak cardboard box. And get my order wrong and be rude about it. There was sauce everywhere in my bag. Very disgusting n I paid for it waste of money. And don’t send me a website to share my complaint I already did it. And im missing coupons for like a month ago for some pies. Sorry to be a Karen but come on you can do better
… moreTony Swaney
Had to wait in slot #1. After 10 minutes I went in and food was getting cold because the plus size girl was busy in a conversation with a coworker. Go to grocery store and get chicken. EVERYTHING else in Aurora is terrible
… moreShannon Gottschalk
The last 3 times my sausage egg McMuffin had egg shells in the egg and the service is absolutely terrible. Only car in line and waited over 22 min for 1 breakfast meal
… moreBill Burr
If you’ve ever wondered what it’s like to age in real time, just place an order at this McDonald’s. I’ve waited shorter times for shipping containers from China than I have for a 10-piece nugget here. Every visit is like a test of patience, character, and digestive willpower.
After a solid 30 minutes in the drive-thru, I was finally handed a bag of what I assume used to be food. Lukewarm fries that tasted like they gave up on life. A burger so cold it could’ve come with a frost warning. The soda? The best part—and even that was only half full.
This place runs like they just discovered McDonald’s yesterday and decided to give it a go with no training, no urgency, and possibly no employees. If you’re looking for a fast food experience, this ain’t it. If you’re into disappointment, long waits, and cold regret sandwiches, welcome home baby.
Do yourself a favor: drive to literally any other McDonald’s or just eat a granola bar in your glove box. It’ll be faster, warmer, and significantly less soul-crushing.
… moreChad Chad
I ordered food back in 2010 and I was just notified yesterday that it was ready. It was expired.
The worst McDonald’s in the state of Nebraska.
You have better wait times at the DMV.
I would rather drive to grand island than have to wait for my life to end just to even smell the food at this establishment. Avoid at all costs.
… morePinky snow
They messed up our burgers and forgot to put our fries in the bag. Got that rectified and went home. Then noticed the iced caramel macchiato I ordered didn’t even have coffee in it. Just milk and caramel sauce.
… more