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McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Classic, long-running fast-food chain known for its burgers & fries.
Address and Contact Information
Address: 923 W Jericho Turnpike, Smithtown, NY 11787
Phone: (631) 864-6751
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Order and Reservations
Order: Order online
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Fast Food in Smithtown, NY at 923 Jericho Tpke | McDonald’s
Looking for Fast food near you? Visit McDonald’s in Smithtown, NY at 923 Jericho Tpke, for breakfast, burgers, fries, and more, or order online!
McDonald’s, 923 W Jericho Tpke, Smithtown, NY 11787, US
Get more information for McDonald’s in Smithtown, NY. See reviews, map, get the address, and find directions.
McDonald’s | Smithtown NY – Facebook
McDonald’s, Smithtown. 66 likes · 2 talking about this · 773 were here. Dedicated to everyone who says, “i’m lovin’ it”. To our super fans – We salute you.
Reviews
Jen S
My son prefers a very specific custom order and they always get it right. Drive-through and curbside service is always quick, friendly, and correct. Makes it much easier to grab something quick when you know it won’t be a hassle. I appreciate places like this making things easier for the community.
… moreRose Lee
Well, it’s 1030 on Monday evening.I’m getting off of work.I’m hungry and it says the thrive through is open til midnight. The outside lights are completely off.But the inside lights are on the menu, light is on, but they don’t answer the drive through.I got a picture of the kid on his phone inside. I guess he’s getting an hour and a half pay with doing nothing. This location is gone downhill.
… moreKelly Belickis
Went through the drive through. Ordered food for 6 people. One of my kids wanted a ranch snack wrap and sweet tea. I get to the window and the employee tells me they are out of sweet tea. So now I have to get my kid a different drink. I pick up the food and get home only to discover my kids’s ranch snack wrap is not in the bag. No sweet tea and now no snack wrap = very upset kid. Had to order snack wrap from uber eats so my kid could have dinner. It wasn’t even busy at this McDonald’s at 8pm.
… morePink Turka
I had a really disappointing experience here. The female employee was extremely rude and acted like she didn’t want to be there. I had a ready-to-go order and was still left waiting for 15 minutes with no explanation. Very unprofessional and inattentive. Definitely not the level of customer service I expect.
… moreMatthew P
**EDIT**
My god this place does not get any better. Its not that the staff is young, everyone needs their first job. I think the problem is that either nobody cares or nobody is training the staff. I give my order at the intercom, they read back my order incorrectly at the cashier, I fix it only to get the wrong order at the final window to then have to pull to one of the spots of shame to wait for my order. You guys just can’t get it right. Look at your reviews, abysmal at best. Every single time I say give them another shot my kids need something quick, there is a problem. Failure is the only thing this store seems to be consistent at. Disaster.
I come to this location because of convenience since it is close to my house. Due to the way the location is run, I’ll be going elsewhere or to a further McDonald’s.
Nearly every time I go here my order is either wrong or I have to wait in one of the spots. When we have to wait, it’s never quick either. I am always waiting for an extended time. Sometimes, I have to go in and let them know I’m still waiting and grab it myself.
One of my biggest irritations is if I’m grabbing food for my family on the way home and I have 5 drinks…. Why do I need to ask for a cup holder. Who’s carrying 5 drinks and the food into the house. And for the love of god, get rid of the paper straws. They crumble and my drinks taste like wet paper.
Won’t be back.
… moreMy god this place does not get any better. Its not that the staff is young, everyone needs their first job. I think the problem is that either nobody cares or nobody is training the staff. I give my order at the intercom, they read back my order incorrectly at the cashier, I fix it only to get the wrong order at the final window to then have to pull to one of the spots of shame to wait for my order. You guys just can’t get it right. Look at your reviews, abysmal at best. Every single time I say give them another shot my kids need something quick, there is a problem. Failure is the only thing this store seems to be consistent at. Disaster.
I come to this location because of convenience since it is close to my house. Due to the way the location is run, I’ll be going elsewhere or to a further McDonald’s.
Nearly every time I go here my order is either wrong or I have to wait in one of the spots. When we have to wait, it’s never quick either. I am always waiting for an extended time. Sometimes, I have to go in and let them know I’m still waiting and grab it myself.
One of my biggest irritations is if I’m grabbing food for my family on the way home and I have 5 drinks…. Why do I need to ask for a cup holder. Who’s carrying 5 drinks and the food into the house. And for the love of god, get rid of the paper straws. They crumble and my drinks taste like wet paper.
Won’t be back.
Fred
I have seen (and been employed by) mismanaged establishments before, but this location writes the book on inept and untrained staff. I placed the order through the app. I waited at the first speaker to give my code, but nobody was there. We drove up to the next kiosk and the person behind me was being assisted. AND, still no service!!!! I parked and when my wife went in, all she heard was an irate staff, complaining that “Michael” did not show up again!!! He only works one day a week!!! Great!! Let’s air the back of house grief with your guests. When my wife was FINALLY addressed, she was told they gave our order away by mistake. She waited another ten minutes. Boy!!! How efficient! The food was inedible garbage, which we threw out. I only started coming back here after an incident years back when a team member threw my order across the counter to me. The manager clearly works from the office and the DM must spend their working hours on TikTok. Simply put, this location should be restarted from the top down. Shameful!
… moreRolan A
Very nice modern McDs. Dine-in and food was excellent. Steak & Cheese Bagel meal w/ Hash was sublime. The hash was perfectly made, with the right amount of crunchiness/crispiness on the outside and moist tender inside. Order & table-side person was polite & cordial.
OJ was the standard industrial McDs OJ, not too sweet, not too tart, good tasting & thirst quenching. Hot Carmel Latte was quite good. In-fact, McDs coffee offerings are much better tasting than that large coffee company selling a heart attack in a brewski & it costs less too. You know who I’m talking about… 😉
The bathrooms are unisex, well maintained, modern & very clean. Soap dispenser is locked-n-loaded + automatic water faucets + hand air dryer.
There is a very nice lounge seating area by the front window, where you can observe life pass you by, with a very upscale view of their designer shrubbery, as seen in my pixs. There is very fast free Optimum WiFi at appx. 300Mbps UL & appx 40Mbps DL. There are outlets by the bench and lounge chairs where you can charge your peripherals & electronics.
Very nicely laid out & modern McDs. Highly recommended!
… moreOJ was the standard industrial McDs OJ, not too sweet, not too tart, good tasting & thirst quenching. Hot Carmel Latte was quite good. In-fact, McDs coffee offerings are much better tasting than that large coffee company selling a heart attack in a brewski & it costs less too. You know who I’m talking about… 😉
The bathrooms are unisex, well maintained, modern & very clean. Soap dispenser is locked-n-loaded + automatic water faucets + hand air dryer.
There is a very nice lounge seating area by the front window, where you can observe life pass you by, with a very upscale view of their designer shrubbery, as seen in my pixs. There is very fast free Optimum WiFi at appx. 300Mbps UL & appx 40Mbps DL. There are outlets by the bench and lounge chairs where you can charge your peripherals & electronics.
Very nicely laid out & modern McDs. Highly recommended!
Dion’s Map of Munch
I think some of the folks who work at McDonalds would benefit from some extra traning before putting together orders.
For me it’s a 50/50 shot if my order will be made correctly.
Today I ordered the Double Cheeseburger meal with ketchup and cheese only. The labels on the burgers even read “Only Ketchup” and “Only Cheese”.
Can someone at McDonakds explain to me how someone reads that and thinks, “Oh hey, these burgers need some pickles!”
I can’t stand the taste of pickles. This is the main reason why I never have an urge to have them on my burgers.
I guess in the end its my mistake for ordering McDondalds.
Sincerely,
Only Ketchup Only Cheese.
… moreFor me it’s a 50/50 shot if my order will be made correctly.
Today I ordered the Double Cheeseburger meal with ketchup and cheese only. The labels on the burgers even read “Only Ketchup” and “Only Cheese”.
Can someone at McDonakds explain to me how someone reads that and thinks, “Oh hey, these burgers need some pickles!”
I can’t stand the taste of pickles. This is the main reason why I never have an urge to have them on my burgers.
I guess in the end its my mistake for ordering McDondalds.
Sincerely,
Only Ketchup Only Cheese.
Dan Madrose
Truly a horrible establishment. Took 20 minutes in a not-so-busy drive thru to get my nearly $6 fries. They end up being cold to the touch. Get back on line and wait another 15 minutes and then they ask for the cold fries back. Very weird. Too bad I stuck my hands all in them.
… moreE G
They were completely packed for lunch today. The managers at the counter had smiles and were professional with the chaos !!! Man manager helped me with my order and it was so quick to receive. Very kind staff & clean areas. Thank you guys 🙂
… more