Brittnee Wu
Ordered online for drive thru for convenience. Got my order and it felt light but trusted the order was correct. It wasn’t, 4 out 6 donuts were in my order. Went back through the drive thru to get the rest of my order. Was told to come inside… so super inconvenient for a mistake they made, not me. And when I asked if they could do anything for messing up my order and having to come inside, the girl shrugged her shoulders and said nothing/ didn’t ask a manager for a assistance. Bad experience. Hope they can figure out how to be better with customer service and order accuracy.
… moreSarah Parker Ragan
Coffee is great and pretty consistent- however- check your order because sometimes things like cold foam (additionally charged for) is left off.
Depending on who is working you either get a bright, sunny “Welcome to Dunkin!” Or a ‘I hate my job’-“How can I help you?” Often long wait times if you go in. Drive through is prioritized.
Overall- great place to get coffee. Room for improvements in some staff with friendliness. They did just go through a small remodel!
… moreMia Van Hees
The vanilla frosting they use is terrible, for the last two or three years they cannot make vanilla frosting, it is see through and it might as well be a glazed donut. They had offered me free donuts in the past and I don’t want free donuts. I just want the vanilla frosting to not suck. Please just fix the frosting…
… moreJamie Orlando
Customer service at this location has really gone downhill since new management took over. Forgot an item when ordering at the speaker, and was told at the window that they can’t add anything at the window. They also messed up my drink order, so I handed it back at the window. I was told to park and wait for a new drink even though nobody else was in line. Decided just to go in rather than drive around again for the missing item. The munchkins we ordered were stale and tasted day-old even though it was before 8 AM.
… moreTrin Gantz
The workers are really nice and friendly and non stop work to get customers their food but the manager is rude, has an attitude and threw my loaded hash brown at me. Highly suggest corporate look into finding a replacement for the manager lady here. Had to stare her down due to everyone else working and she was standing around and my hashbrowns weren’t being made for at least 3 minutes after I ordered them until she got irritated I kept looking at her and she then started making my hashbrowns. She then threw the bag at me when she was done. And gave me a nasty face. The hash browns had way too much sauce on them. She didnt care how she made them.
… moreRave Patel
I stopped in the night before to order three dozen donuts for my son’s birthday — two dozen chocolate cream–filled and one dozen vanilla cream–filled. I left my name and number and was told everything would be ready.
When I arrived the next morning, they only had one dozen chocolate and one dozen vanilla. No one called to let me know the order couldn’t be completed.
I understand the store is under new ownership, but the manager, Holly, was rude and dismissive when I asked what happened. She showed no empathy and blamed the employee from the night before. She could really benefit from basic customer service training.
Very disappointing experience, especially for a birthday order.
… moreNascia Garien
Worst Dunkin ever. Never gets their own menu items right and the workers are incredibly rude and incompetent. They can’t even type the drinks in right let alone make it, and when you ask for a refund it’s almost impossible. Don’t waste your time or money here, it’s an awful place.
… moreKyle Kelly
I’m done with this location. The quality of everything has been very poor. From thin, runny frosting on the donuts to sour tasting coffee drinks. Today I ordered a Carmel macchiato and this is the third time I’ve received my drink with a load of coffee grounds dumped in the bottom. Nothing like taking that first drink and getting a mouthful of grit.
… moreKit Connery
I’m extremely disappointed I couldn’t even eat the food I had purchased due to there being hair in it. The wait in the unorganized drive thru was awful with the issue of the drive thru becoming blocked. Was not worth the money!
… moreFrances Lynch
The workers are so sweet! The girl who first took my order accidentally made a mistake on the transaction and they made sure to fix it with no trouble. Shoutout to the girl who gave me my refund and made sure I left satisfied! Customers service 10/10! Would definitely come back!
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