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✔️Brunch ✔️Lunch ✔️Dinner ✔️Dine in ✔️Take out ✔️Delivery
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While some things have changed over the last few decades, El Pollo Loco’s delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way – on our signature open-flame grills – then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Vista,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Fast-food chain outpost known for Mexican classics made with fire-grilled chicken.
Hours
| Friday | 10 AM–10 PM |
| Saturday | 10 AM–10 PM |
| Sunday | 10 AM–10 PM |
| Monday | 10 AM–10 PM |
| Tuesday | 10 AM–10 PM |
| Wednesday | 10 AM–10 PM |
| Thursday | 10 AM–10 PM |
Address and Contact Information
Address: 495 S Melrose Dr, Vista, CA 92081
Phone: (760) 643-0600
Website: https://restaurants.elpolloloco.com/ca/vista/495-s-melrose-dr?utm_source=gmb&utm_medium=yext
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495 S Melrose Dr, Vista, CA 92081 – El Pollo Loco Stores
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Reviews
esmeralda
I placed an order last night Thursday May 22nd. and what I received was completely unacceptable. I understand that mistakes can happen, but the quality of the order I received reflects a serious lapse in standards.
I attempted to reach someone by phone to address this directly, but unfortunately, no one answered. This lack of responsiveness only adds to the frustration.
It is both disappointing and concerning that this level of service is being delivered. I strongly encourage you to review your training protocols and ensure your team understands the importance of quality and customer care.
… moreI attempted to reach someone by phone to address this directly, but unfortunately, no one answered. This lack of responsiveness only adds to the frustration.
It is both disappointing and concerning that this level of service is being delivered. I strongly encourage you to review your training protocols and ensure your team understands the importance of quality and customer care.
Jazmen Green
Poor customer service.
Anna who works the front took my order. She was upset with me because she doesn’t speak English. I simply ordered a tostado bowl with chicken well done add avocado. She didn’t understand what I was saying so walked off mid order and started speaking Spanish to her coworkers. A gentleman who came to take my order apologized and placed the order with ease.
However Anna refused to make the chicken well done because she didn’t want to have to clean the grill after ♀️
I order the same thing at every el pollo loco
I’ve never received this form of treatment or was told no I couldn’t get my chicken well done!
I’ll never return to this el pollo loco
… moreAnna who works the front took my order. She was upset with me because she doesn’t speak English. I simply ordered a tostado bowl with chicken well done add avocado. She didn’t understand what I was saying so walked off mid order and started speaking Spanish to her coworkers. A gentleman who came to take my order apologized and placed the order with ease.
However Anna refused to make the chicken well done because she didn’t want to have to clean the grill after ♀️
I order the same thing at every el pollo loco
I’ve never received this form of treatment or was told no I couldn’t get my chicken well done!
I’ll never return to this el pollo loco
Cecilia Rojas
On Friday, 11/7/2025 I ordered a Classic Tostada to take home. 20 minutes later I felt sick with stomach problems that continued throughout the night and the next few days. I called location 3 times and phone was never answered. I wanted to report my symptoms and ask if they had received any other customers reports of illness and that my suspicion that the food was tainted and they should make sure that food was fresh and at correct temperature. I choose to leave a message since no answer and left my phone number and a request to please return my call. As of today no one has called. Please take caution at this location. I think I will contact health department to check on this.
Yvonne R.
… moreYvonne R.
Ellis Pembroke
Ordered a chicken bowl and crunchy chicken tacos. Let me tell you I couldn’t even eat the chicken it was harder than a rock and tasted old. Do not come here you will be very disappointed like I was.
… moreVirginia Galindo
I visited this place yesterday. I was impressed how the chicken was perfectly cooked. It was juicy and tasty also customer service was great! For sure I will return. Thank you
… moreLauri Harrison
Ordered the birria tacos for the first and last time. The meat (birria) was so dried out, it was black, crunchy, and hard. Yuck! The tortilla shells seemed double fried, thin, and broke apart down the center and every time you try to take a bite, like chips??? Good thing I bought a container of pinto beans. Can’t go wrong with those!
… moreJose González
My wife went to the drive thru to get the family pack, she asked for rice and slaw, but she got beans instead of rice.
The chicken was extremely burnt, really dry and hard, and we found a plastic glove stuck to the box where the chicken was. It wasn’t the dinner we had planned on having.
… moreThe chicken was extremely burnt, really dry and hard, and we found a plastic glove stuck to the box where the chicken was. It wasn’t the dinner we had planned on having.
Ryan Buist
Eh food was okay but expected better..
Service was a little slow.
… moreService was a little slow.
Bekee
Miguel has exceptional customer service. He was very helpful, kind, and thoughtful. Will be coming back again! – E
… moreRey Suarez
Staff is really nice. Food is awesome and the place is really clean!
… more