

From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Columbia is here with warmth and welcome. Panera Bread. Food as it should be.
Counter-serve bakery/cafe chain serving sandwiches, salads & more, known for its bread & free WiFi.
Address and Contact Information
Address: 209 E Nifong Blvd, Columbia, MO 65203
Phone: (573) 449-6466
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Order and Reservations
Order: Order online
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Reviews
I later learned my iced coffee had been sitting at the drive-through the entire time, becoming watered down. When a male employee with nose piercings approached the window, he asked what I needed. I explained that I had been waiting 10 minutes for my drink. He rolled his eyes, handed it to me, and when I asked why it took so long, he again rolled his eyes and said it “wasn’t that serious.”
I asked to speak with a manager, and he initially refused to get her and also refused to provide his name. When the manager arrived, I had to ask to speak with her privately because he continued hovering and interrupting. She eventually sent him away, listened to what happened, and remade my coffee. After asking, she told me the employee’s name is Van.
Every other employee at this location has always been kind and friendly, which made this experience even more disappointing. I am extremely unhappy with the customer service, lack of accountability, and the unnecessary delay in simply handing a customer their drink.
Panera sets a higher standard, and I expect better. I hope management prioritizes proper training and accountability so customers in the drive-through receive their food and drinks promptly instead of being left waiting while staff are distracted.
Unfortunately, things went downhill from there. It took another 30 minutes just to reach the window, despite there being only a few cars in line. When the employee repeated our order, one of the sandwiches was entered as a half instead of a whole. When I politely corrected it, the response felt dismissive — another staff member even repeated the order back slowly and rolled his eyes when I clarified again that it should be two whole sandwiches.
We were then told to pull forward and waited another 20 minutes while they “remade” the order, even though only one sandwich size needed fixing. In total, we spent over an hour in the drive-through for two sandwiches. I understand mistakes happen, but between the excessive wait times, the lack of communication, and the attitude at the window, it made for a very disappointing experience. I hope management takes a look at staffing and training here, because Panera usually does much better than this.
Being told multiple times that I didn’t pay—like I was trying to steal—was uncomfortable and unnecessary. Offering to print a receipt completely missed the point. Mistakes happen, but the attitude and lack of basic courtesy were the real issue.