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Your nearby Five Guys at 1223 Commonwealth Ave in Boston is ready to offer you a classic take on burgers, hot dogs, fries, milkshakes and more! Whether it’s using fresh ground beef (there are no freezers in our restaurants), double-cooking our fries in 100 percent peanut oil, hand-preparing fresh ingredients every morning or serving peanuts while you wait, we strive to provide the best experience each and every time you visit. With more than 250,000 ways to customize your burger and 1,000+ milkshake combinations, satisfying your craving is just a click away!
Fast-food chain with made-to-order burgers, fries & hot dogs, plus free peanuts while you wait.
Address and Contact Information
Address: 1223 Commonwealth Ave, Boston, MA 02134
Phone: (617) 487-5495
Website: https://restaurants.fiveguys.com/1223-commonwealth-ave
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Reviews
türker durmaz
Hello, I am an Uber driver. At the exact time and date this message is being sent, I picked up an order from this store, this branch. After picking up the package, I asked the store manager for permission to use the restroom, but I was told it is “only for customers.” So, I went to the counter, paid $2 for a bottle of water, and only then was I allowed to use the restroom.
Here’s the point I want to make: as Uber drivers, we are the ones responsible for picking up the products this store sells and delivering them safely to customers. In that sense, we are essentially working in partnership with these brands. I can understand if a store does not want random people off the street using their restrooms, since some people leave them dirty. But we Uber drivers already face enough challenges on the job, and when we politely request to use a restroom at the very stores we are helping do business, it should not be an issue.
What this store did is absolutely disgraceful. To say “only customers” can use the restroom makes no sense. Any random customer can walk in, destroy the restroom, and walk out. Meanwhile, I, who came in to support the business by picking up an order, could easily leave it just as clean as I found it.
So I want to address this message directly to the area manager: Sir, I left that $2 bottle of water there for you. Please drink it in my place. If it was you who made this rule—and I’m sure it was—then shame on you. This is a pathetic decision and shows a pathetic perspective. I truly hope that after reading this message, you change this ridiculous mindset. Because people like you, with such disgraceful thinking, are far too common in America today.
America needs people who think with logic, with empathy, and with a broader perspective. So start learning how to empathize and make better decisions. And please, drink the $2 bottle of water I left there for you. If you don’t, then at least give it to someone in need—maybe a homeless person.
… moreHere’s the point I want to make: as Uber drivers, we are the ones responsible for picking up the products this store sells and delivering them safely to customers. In that sense, we are essentially working in partnership with these brands. I can understand if a store does not want random people off the street using their restrooms, since some people leave them dirty. But we Uber drivers already face enough challenges on the job, and when we politely request to use a restroom at the very stores we are helping do business, it should not be an issue.
What this store did is absolutely disgraceful. To say “only customers” can use the restroom makes no sense. Any random customer can walk in, destroy the restroom, and walk out. Meanwhile, I, who came in to support the business by picking up an order, could easily leave it just as clean as I found it.
So I want to address this message directly to the area manager: Sir, I left that $2 bottle of water there for you. Please drink it in my place. If it was you who made this rule—and I’m sure it was—then shame on you. This is a pathetic decision and shows a pathetic perspective. I truly hope that after reading this message, you change this ridiculous mindset. Because people like you, with such disgraceful thinking, are far too common in America today.
America needs people who think with logic, with empathy, and with a broader perspective. So start learning how to empathize and make better decisions. And please, drink the $2 bottle of water I left there for you. If you don’t, then at least give it to someone in need—maybe a homeless person.
Stella Zhang
We visited this Five Guys location in the evening, just before its 10 PM closing time. We ordered a hamburger and a cheeseburger, both with a great variety of toppings to choose from, including grilled mushrooms, mayonnaise, ketchup, tomatoes, lettuce, and more. The cheeseburger was as rich and flavorful as ever, making it a fantastic option for customizable burgers.
We also got the signature Five Guys fries, which were delicious and came with a fun touch—a small whiteboard in the store displayed the origin of the potatoes used that day, which happened to be from Idaho. Although we didn’t order drinks this time, it’s worth noting that they’re very affordable, at just over two dollars, with unlimited refills. Overall, Five Guys offers a consistently satisfying fast food experience that never disappoints.
… moreWe also got the signature Five Guys fries, which were delicious and came with a fun touch—a small whiteboard in the store displayed the origin of the potatoes used that day, which happened to be from Idaho. Although we didn’t order drinks this time, it’s worth noting that they’re very affordable, at just over two dollars, with unlimited refills. Overall, Five Guys offers a consistently satisfying fast food experience that never disappoints.
Joseph Lee
You can never go wrong with these monstrosities of meat and cheese in a burger, not to mention their fries are always overflowing out of the cup into the brown paper bag.
I can just imagine the training session for Five Guys.
Manager: Add fries!
Trainee: But sir, the cup is full…
Manager: ADD MORE FRIES!
Trainee: …now the bag is full…
Manager: Perfect.
… moreI can just imagine the training session for Five Guys.
Manager: Add fries!
Trainee: But sir, the cup is full…
Manager: ADD MORE FRIES!
Trainee: …now the bag is full…
Manager: Perfect.
Bernard 1
Their burgers are top of the line. If I want a big burger, Five Guys is my go to. And when they have the BOGO offer, the value goes crazy. And the burgers never miss.
Only critique is I wish the fries were always super crispy. I’ve gotten the cajun fries maybe 5 times and one time it was crispy and were some of the best cajun fries I’ve ever had from anywhere my entire life…and the other times they’re a bit more soggy, but the taste is there (even when they’re made fresh) and they’re just fine.
… moreOnly critique is I wish the fries were always super crispy. I’ve gotten the cajun fries maybe 5 times and one time it was crispy and were some of the best cajun fries I’ve ever had from anywhere my entire life…and the other times they’re a bit more soggy, but the taste is there (even when they’re made fresh) and they’re just fine.
Phoebe Park
I ordered via the website, because I was told this helped out the store however one of my items was missing in my delivery. I was unable to reach the delivery driver so I called the store to request a refund & had the absolute worst customer service and experience. I provided both my name, email and order # but the female manager insisted that I was not in their system. I respelled my name and email multiple times as I was understanding that it might be hard to hear. However she insisted that I wasn’t in her system and would need to come in person. The experience was worse in person, as the staff said it was “free” and tried to wave me off. I insisted that I wanted a receipt or confirmation if there was a refund. Only then did they admit that no refund happened and they offered to remake the missing item.
I will absolutely not be ordering thru Five Guys and I highly encourage better customer experience training. Huge disappointment
Noting, that I am understanding of working in a place that is not your native language but insisting that I come in store and lying about my order are separate issues.
… moreI will absolutely not be ordering thru Five Guys and I highly encourage better customer experience training. Huge disappointment
Noting, that I am understanding of working in a place that is not your native language but insisting that I come in store and lying about my order are separate issues.
Ben Walpoth
I have been to Dubai and Barça in Five Guys restaurants. I like the fries there! More than the burgers – a portion of fries for the small hunger always goes. The customer experience is always awesome, the staff here in Boston was super friendly and helpful.
… moreAbdullah Kozacıoğlu
I’m a regular customer at Five Guys and usually order quite often. But today I had a really bad experience at this location.
When I went into the store, one of the male staff members was extremely rude and unhelpful. I asked to use the restroom, but he refused to let me in because it was locked with a code. I explained that I’m a regular and just ordered food yesterday, but today I only needed to use the restroom. Still, he spoke to me in a cold and disrespectful way, saying things like “That was yesterday, not today.”
What upset me even more was how differently he treated other customers. He seemed to act more friendly toward people who looked like him, but was cold and unfriendly toward others like me. This felt very unfair and made me feel really uncomfortable.
I’ve never experienced anything like this before at Five Guys, and it was very disappointing. I won’t be coming back to this location again.
… moreWhen I went into the store, one of the male staff members was extremely rude and unhelpful. I asked to use the restroom, but he refused to let me in because it was locked with a code. I explained that I’m a regular and just ordered food yesterday, but today I only needed to use the restroom. Still, he spoke to me in a cold and disrespectful way, saying things like “That was yesterday, not today.”
What upset me even more was how differently he treated other customers. He seemed to act more friendly toward people who looked like him, but was cold and unfriendly toward others like me. This felt very unfair and made me feel really uncomfortable.
I’ve never experienced anything like this before at Five Guys, and it was very disappointing. I won’t be coming back to this location again.
Georgia Chronopoulou
Very convenient location and good quality! For some reason I would except them to be cheaper since in other countries are more affordable but here is like going to a restaurant and not a fast food chain!
Don’t get me wrong they are tasty but did they worth $40?!
… moreDon’t get me wrong they are tasty but did they worth $40?!
jamie
ordered a burger and fries and they forgot the burger. walked a mile back to my apartment before I noticed, so walked the mile back to the store for the burger and the guy at the register blamed the internet. they made the burger but wouldn’t remake the fries from 35 minutes and 2 miles ago, so I got a hot late burger and cold on time fries from them.
… moreJeremyPlaysSax
Burgers, shakes, and French fries where the potatoes are locally sourced.
It is good to know that there is a local Five Guys in this area. Close enough to satisfy your (cheese)burger and fries needs as well as your shake and peanuts fix.
* * * Pro Tip * * *
The shakes can include bacon if you are so inclined.
… moreIt is good to know that there is a local Five Guys in this area. Close enough to satisfy your (cheese)burger and fries needs as well as your shake and peanuts fix.
* * * Pro Tip * * *
The shakes can include bacon if you are so inclined.