Wendy’s

  2.4 – 71 reviews   • Fast food restaurant

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✔️Breakfast ✔️Lunch ✔️Dinner ✔️Dine in ✔️Take out ✔️Delivery Wendy's 92630

Hours

Friday7:30 AM–1 AM
Saturday7:30 AM–1 AM
Sunday7:30 AM–1 AM
Monday7:30 AM–1 AM
Tuesday7:30 AM–1 AM
Wednesday7:30 AM–1 AM
Thursday7:30 AM–1 AM

Address and Contact Information

Address: 21781 Lake Forest Dr Suite A, Lake Forest, CA 92630

Phone: (949) 328-9028

Website: https://locations.wendys.com/united-states/ca/lake-forest/21781-lake-forest-dr-suite-a?utm_source=Yext&utm_medium=Google_My_Business&utm_campaign=Local_Search

Order and Reservations

Order: Order online

menu.wendys.com

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Wendy’s 21781 Lake Forest Dr. Suite A

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Reviews

John Hellstone
This has got to be the worst Wendy’s I’ve ever done business with. Every single order ever made through this branch has been wrong. 1st order the burgers were singles instead of doubles. 2nd order the burgers were made wrong and not as per order. This is my 3rd order and clearly once again someone can’t read as my burgers look nothing like what I ordered as shown on the receipt. This restaurant was not even busy at the time and yet they STILL couldn’t get the mobile order correct. Unacceptable! This is fraud upon the customer as they have a right to get exactly what they order and paid for with their hard-earned money.
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Nam T (Peter)
As you’ve already seen with all of the other reviews, this Wendy’s wins the award for worst fast-food restaurant experience bar none.
My daughter and I have been here a few times since it’s conveniently located near her school and she loves their Frostee. I cringe every time she asks me to go there because of bad experiences that have gotten worst with each visit. The most common issue is incorrect order. I kid you not, of the over half dozen times we’ve ordered from there, we’ve received our order correctly exactly one time. Every other time has been missing items and one time where the order was someone else’s.
The other issue is professionalism. When we finally figure out that our order is incorrect, sometimes having to inconveniently turn around and head back to the location, we would come in and talk to the cashier area for correction. Most times, it’s been a middle aged Hispanic manager that comes over to ask what’s wrong. And most times, the manager puts on an attitude as if I’m at fault for getting the wrong order, and I’m the one inconveniencing them .
I was finally able to convince my daughter to not request to eat there anymore because of the trouble we go through every time we do. Our dine-in and take-out experience at McDonald’s is a lot more enjoyable and stress free now!
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Alexandra Holguin
This might be the worst fast food restaurant I’ve ever been to, which is pretty shocking considering this location has only been up for MAYBE 2 years?

After having to repeat both my and my wife’s orders 3 times because the girl taking our order kept getting sidetracked after asking us to repeat our order, we waited a good 20 minutes, possibly more, at the pay window. 20 minutes at the pay window yall! Just to be told “sorry, we have a new sandwich maker.” So maybe have another line cook there to supervise them instead of just leaving them at it by themselves. The people that were waiting in the dining room looked just as annoyed which tells me they’d been waiting as long as us, if not longer.

You would think that repeating an order 3 times would ensure that we got the right order. But of course they couldn’t even give us that. My wife’s order was totally wrong, and instead of the chili cheese fries I ordered, I got a few fries in a container with bean soup over it. It’s safe to say we won’t be coming back to this location, and I wouldn’t be surprised if they shut it down in the near future.
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Quinton Smith
garbage. got nuggets and a plain burger… i didn’t even care they messed up the order mistakes happen. but how do u mess up my order, then charge me for sauce that YOU FORGOT to put in the bag? crazy. never again. manager thought he was doing something but lost a customer over 54 cents
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Perry Como
Rude manager and clueless employee! The employee that took my order was completely clueless and seemed to be having a really hard time figuring out how to take my order and scan my app. I was redeeming a free Baconator, and she only scanned it once and said it wasn’t working and she didn’t even bother trying again. She tried getting help from who I assume was her manager and she seemed to have an attitude problem and would get annoyed every time the employee would ask her for help. When they finally gave me my food, I paid full price btw, the main bag was completely wet from the bottom and felt gross. So I presented it to the employee at the window and she told the manager and the manager was like, “what? Do they want another bag?” And that’s exactly what she did. She just put the burger into another bag. Need better employees.
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James
Went through the drive thru. I was greeted promptly, gave my order 2 minutes later had my real burger and fries. I enjoy Wendy’s burgers.
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J B
The worst Wendy’s I’ve ever been to in my 41 years of life lol. Terrible service and old food. I was the only customer today and it was still horrible. My third and last time here. Why is there such a horrible Wendy’s in such a prime location?? The one near Costco in Irvine or RSM is always great (in fact I’ve always had positive experiences at every Wendy’s!). What a shame. This location will not last if it continues this way. We can spend our money elsewhere.
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Joe Duffy
Really nice restaurant, nice furniture and nice space, been here maybe 5 times, order at the kiosk and I usually order for myself and 3 kids. All 3 kids get the same kids meal each time. Something is really wrong with how this place is funded, staffed or managed. I’ve never received the correct order, the kiosks do not give receipts, the service is super slow, the tables appear to not get cleaned during the day, the drinks machine has been out of most drinks for about a month (this lack of drinks mache service makes me more concerned for the servicing and cleanliness of it), utensils (straws etc) is always empty, it’s not unusual for the shift manager to be trying to explain to staff what to do, when the staff do take breaks they sit in the customer booths playing games on loud volume (can’t really blame them for this but I usually don’t see this with games on max volume for shooting games etc) …. Has potential but consistently a few levels below any other fast food in the area or a usual Wendy’s ….. drive down the road and go to McDonald’s for a much more standard experience
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Abigail
employee was very kind and even made me and my friends laugh a lot so that brightened my day. Despite all the bad reviews they’ve never gotten my order wrong and it always tastes yummy.
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Jesse Bustamante
Place “opens” at 630 and I went to the drive thru at 645 and was told the kitchen would take 15mins to be ready. Last time I went a ordered a chicken biscuit and they forgot the chicken. Horrible service. Bad Management.
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