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Welcome to your Plantation Chick-fil-A® Restaurant, where we serve quality food and exceptional hospitality every day (except Sunday). Enjoy the new Jalapeño Ranch Club for a limited time or other Chick-fil-A® favorites like our Chick-fil-A® Chicken Sandwich, nugget options including our gluten-free Grilled Nuggets, sides like our Waffle Fries, and salads prepared fresh daily. Start your day with our breakfast menu featuring our Chick-n-Minis® entrée and cold-brewed Iced Coffee. Make feeding a crowd easier with Chick-fil-A® Catering. Check our page for operating hours and dining options, including pick-up, delivery, and drive-thru, and order online or on the Chick-fil-A® App. It’s our pleasure to serve you.
Fast-food chain serving chicken sandwiches & nuggets along with salads & sides.
Address and Contact Information
Address: 8000 W Broward Blvd #5005, Plantation, FL 33388
Phone: (954) 476-8222
Website: https://www.chick-fil-a.com/locations/fl/broward-mall?utm_source=google&utm_medium=gmb
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Reviews
Zarife Arguello
To whom it may concern,
I would like to file a formal complaint about the completely unacceptable service I received today at the Chick-fil-A Broward Mall location from an employee named Tyteanna.
From the moment she saw me, her attitude was rude and hostile. She looked at me with contempt, clearly did not want to assist me, and her behavior made me feel discriminated against because I am a white woman. Every time I tried to politely ask about my order, she either ignored me or yelled at me in English, instead of responding in a professional and respectful manner.
My order was paid at 2:08 pm, but I did not receive my food until 2:55 pm. That is an excessive wait time, and there was no explanation, no apology, and no attempt to provide any solution.
On top of the terrible attitude, the way the food was handled was extremely concerning:
• My food was handed to me open.
• I saw them touching the food with their bare hands, with no gloves and no visible hygiene measures.
• At one point, my fries fell, and instead of throwing them away, Tyteanna put them back into the bag as if nothing had happened.
• When I told her this was wrong and not hygienic or acceptable, she ignored me and continued with other orders, without offering to replace the food or even apologize.
All of this shows a complete lack of respect, professionalism, and food safety. This kind of behavior not only ruins the customer experience, it also puts customers’ health at risk.
I am attaching evidence of what happened (photos/videos, and my receipt showing the time of payment and the approximate time of delivery).
After this experience, I consider this location to be a very bad place to purchase food, and I can honestly say that I will never return to Chick-fil-A Broward Mall. It is unacceptable that this type of behavior and food handling is allowed at a brand that claims to have high standards of service.
I respectfully request the following:
1. That a thorough investigation is conducted regarding the behavior of the employee Tyteanna.
2. That clear and concrete corrective actions are taken.
3. That I receive a formal written response explaining what actions will be taken regarding this incident.
I look forward to your response.
… moreI would like to file a formal complaint about the completely unacceptable service I received today at the Chick-fil-A Broward Mall location from an employee named Tyteanna.
From the moment she saw me, her attitude was rude and hostile. She looked at me with contempt, clearly did not want to assist me, and her behavior made me feel discriminated against because I am a white woman. Every time I tried to politely ask about my order, she either ignored me or yelled at me in English, instead of responding in a professional and respectful manner.
My order was paid at 2:08 pm, but I did not receive my food until 2:55 pm. That is an excessive wait time, and there was no explanation, no apology, and no attempt to provide any solution.
On top of the terrible attitude, the way the food was handled was extremely concerning:
• My food was handed to me open.
• I saw them touching the food with their bare hands, with no gloves and no visible hygiene measures.
• At one point, my fries fell, and instead of throwing them away, Tyteanna put them back into the bag as if nothing had happened.
• When I told her this was wrong and not hygienic or acceptable, she ignored me and continued with other orders, without offering to replace the food or even apologize.
All of this shows a complete lack of respect, professionalism, and food safety. This kind of behavior not only ruins the customer experience, it also puts customers’ health at risk.
I am attaching evidence of what happened (photos/videos, and my receipt showing the time of payment and the approximate time of delivery).
After this experience, I consider this location to be a very bad place to purchase food, and I can honestly say that I will never return to Chick-fil-A Broward Mall. It is unacceptable that this type of behavior and food handling is allowed at a brand that claims to have high standards of service.
I respectfully request the following:
1. That a thorough investigation is conducted regarding the behavior of the employee Tyteanna.
2. That clear and concrete corrective actions are taken.
3. That I receive a formal written response explaining what actions will be taken regarding this incident.
I look forward to your response.
kevin
I hope this review falls into the right hands of the company….
But I definitely wanted to give a big shout to Ty. Her energy anytime I come is unmatched she greets me with such joy and the way she handles guests you would think she runs the show! Always recognized/appreciated. I did want to bring to the company attention that you have some employees who lack customer service another young lady headed me my food and I asked for just more sauce and she gave me the most disgrace look as if she was irritated by my asking! Which is very unprofessional and unfortunate knowing I spend my money here all the time.
… moreBut I definitely wanted to give a big shout to Ty. Her energy anytime I come is unmatched she greets me with such joy and the way she handles guests you would think she runs the show! Always recognized/appreciated. I did want to bring to the company attention that you have some employees who lack customer service another young lady headed me my food and I asked for just more sauce and she gave me the most disgrace look as if she was irritated by my asking! Which is very unprofessional and unfortunate knowing I spend my money here all the time.
Bri Rob
I was very hesitant to eat here because of the reviews… So glad I did, Tyteanna took my order and she was SO SWEET!!!! she was the cutest lil thing! Food was HOT and service was amazing and fast. It was the day after Christmas I was expecting it to be crazy!!!! It was very smooth. What more can you ask for? Thank you Tyteanna!!!!
… moreJenna Bodin
This Chick-fil-A location was pretty good! The service was really fast and the employees were nice. The food was absolutely delicious as always ☺️ The reason I’m giving it 4 stars is because two of the employees that helped give me my order didn’t say “my pleasure” after I said thank you. I think this was the first time this had ever happened to me and it was really odd.
… moreRick The Grandmastr
June 22, 2024
Went with my family, and the food was amazing! What can I say about the grilled Chicken Sandwich that no one knows already. Also the Best crispy chicken sandwich in the world. Loved it.
My Son and his mom loved it.
The fries always taste fresh as well as the nuggets. The Fosted Lemonade is cold, fresh, tasting, and just amazing.
… moreWent with my family, and the food was amazing! What can I say about the grilled Chicken Sandwich that no one knows already. Also the Best crispy chicken sandwich in the world. Loved it.
My Son and his mom loved it.
The fries always taste fresh as well as the nuggets. The Fosted Lemonade is cold, fresh, tasting, and just amazing.
Dee Cabrera
I have never encountered a bad Chick Fil a, unfortunately University and Sunrise Blvd has fit the bill. I have given the drive thru a ton of opportunities to prove me wrong and every single time has been an issue. The wait times are extremely long, the kids taking orders in drive thru don’t seem to care. Once I made it all the way to the window and no one took my order, the employee was sitting down, YES I SAID sitting down on the curb drinking a soda with hiccups. I thought he was on break, lol! Another time we all got our food except for the car up front, we asked the employees a couple times to please have the car move up so we can leave. They just continued to bring food out and walk right by this car knowing very well she is blocking us all. Our food was getting cold, that customer was complaining about something. We sat there with our food about 6 minutes when finally the car in front of me had to tell the customer himself to move up so we can all leave. Employees were scared to tell her. It’s pretty awful what’s happening here, Management needs help. This location needs some major changes. Bring someone from the Sawgrass location to clean this up because they have it together!
… moret cusolito
Unbelievable wonderful, totally mind-blowing food experience I may have ever had. We came on opening, my wife been craving the Mac and cheese. I never had their chicken sandwich. They have me, hook, line, and sinker. The best. Service was crazy good and friendly. Stop what your doing and get some yard bird… NOW… !!!
… moreLenny Jevic
Stopped at the Palm Beach Chick-fil-A which was packed, but they kept the lines moving. Efficient staff, fast, hot food served, but we had to go to another parking lot to find parking just so we can eat it very congested, but that says a lot about Chick-fil-A and the quality of their food, which is always outstanding
… moreJessica Padgett
While I love chick fil a and the food is always good. This is the worst location I’ve ever had to encounter. Went to get a refill on a drink which the first time was fine. but wanted to fill up before I left. Good almost 20 minutes for a worker to even look at us. While I give them credit for trying to fulfill their order asap the one girl called out names and then just turned around and continued working ignoring me and others there waiting also. Took another worker to come by to help us. Also place has changed over the years not a friendly as other places.
… moreBlack Money
Your employee Ty was very efficient, professional, fast and clear she upgraded my order in which I ordered six lunch meals
… more