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Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
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Dairy Queen, Avon Lake. 638 likes · 1652 were here. Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Reviews
Frank Lauria
We had a fantastic experience with the Avon Lake Dairy Queen. My grandson Frankie turned 8 and wanted a Minecraft ice cream cake. Another location told us they needed 48 hours, but Avon Lake was able to help with about 30 hours’ notice.
I originally just asked for a simple brown and green cake that said “Happy Birthday Frankie.” They called me back and said they could actually make a full Minecraft-themed cake — and it turned out amazing. It looked incredible and my grandson absolutely loved it.
The cake was ready exactly when they promised and the service was outstanding. I believe the decorator’s name may have been Katie, and if so she did a wonderful job. Thank you to the team for going above and beyond and making his birthday special!
… moreI originally just asked for a simple brown and green cake that said “Happy Birthday Frankie.” They called me back and said they could actually make a full Minecraft-themed cake — and it turned out amazing. It looked incredible and my grandson absolutely loved it.
The cake was ready exactly when they promised and the service was outstanding. I believe the decorator’s name may have been Katie, and if so she did a wonderful job. Thank you to the team for going above and beyond and making his birthday special!
Annabel Schustrich
Not one to write reviews but this felt necessary. My family placed a takeout order this evening at the Avon Lake Dairy Queen. We arrived a few minutes after the time it was supposed to be ready, expecting to wait a little but were the only ones at the counter upon arrival. We were told our order was just getting finished up and were pointed in the direction of our order being made by one of the workers, who then immediately ditched our orders. We stood there waiting for our order, being the only ones in there for a good 5 minutes. Customers started to pick up, all starting to get their orders made before ours was even finished. We asked the worker who initially told us about our order if it was almost ready, only for them to have to figure out amongst the staff what was left to be made from our order, while the rest was melting. Our order was finally ready, so my mom asked to confirm that they had made her blizzard correctly, especially because she paid extra for the topping she wanted. They said it was made correctly and we got home and it was completely wrong. No greeting when we walked in the door. No communication between workers. The staff seemed to be a mess with no coordination and did not have good customer service skills whatsoever. I know the owner of this Dairy Queen probably won’t care, because the reviews have stunk for years, but just in case they care about customer service, or their reputation, they may want to change some things.
… moreDave Van Scyoc
It’s always nice to go there. Of ice cream is awesome thing there they have many selections. If you’re able to take dairy you should be able to find something you like. They also have other food hamburgers sandwiches. It’s nice you can get some delicious food and then have your awesome dessert. Like I said so many selections of ice cream and such. Check it out!
… moreJen Brunkow
The staff here is excellent! They handled my large order with several customizations with no issues whatsoever. It was super important to not have nuts on my parfait, and they handled the request perfectly. They were friendly and fast and everything they made was delicious.
… moreCandice Cheatham
I came in with my husband on on Tuesday evening December 2nd around 5 pm. It was empty inside with several cars in drive thru. We dined in. 5 employees were working at this time up front. My dine in order was rudely dropped on our table in a bag by one of the employees.. My cheese burgers were cold. The atmosphere was dingy. They were obviously getting high in the bathroom!! It appeared that no one was in charge because they were all clueless with crappie looks on their faces. I literally felt like I was burdening them with my order. With 5 workers on site my cheese burgers should have been hot. Employees are Simply not being managed or trained in customer service correctly at this location. I’m embarrassed for who ever actually manages this Dairy Queen. You guys need new sufficient workers so you don’t have to pay 5 employees to stand around and gossip acting like their doing something. I’ll go to the Dairy queen across town.
… moreRyan Gallagher
I understand the wait. I appreciate the apologies for the wait. After waiting and getting cold burgers… it’s plane to see the sacrifice of quality because it’s easier to rake in the profits and deal with the few that have time to go through the process of complaining. But karma!
… moreJordyn Martinez
I called about the hours and had a couple questions about the online cake, the lady on the phone said she would just take my order on the phone… I told her multiple times my son really wanted the cake online which was really simple and described to her which one and the colors. She seemed to know what I was talking about at the time… I showed up and the cake doesn’t look like the simple cake online. Then they added rings which is a cute touch for most but I told them nothing else on the cake… I think it’s disgusting because I’m sure the rings sits in a box that people’s yucky hands go in to. They put these nasty hockey puck globs for the eyes. The woman asked me if the cake was “cute” but I didn’t have time for her to redo it so I just paid and left. Moral of the story…. If you order their cakes, make sure to pick it up a day BEFORE the party lol so we all have time to get it corrected. I get it won’t be the same to a T, but I didn’t think drawing two lines and a smile with the tongue out would be a challenge for them.
… moreSaku Paw
Make the cotton candy blizzard available all year and maybe I’ll give you a 5 star…
… moreAthena Sevastos
We got our bogo blizzards! We loved them (so do the dogs)! The doggies got their vaccinations at the Vet today so we got them pup cups! Today when we went the employees were rude & slow & incompetent! My Husband kept asking where our order from online was & he got very rude responses that machines were broken & it just wasn’t ready yet. Then a guy walks out from the back with our order & said it’s been sitting back there! Then they forgot to give him his free dilly bar so he had to go back in & wait again! What can possibly take so long? You put a cup under the machine & pull a handle. It’s not like they are making it by hand!! And it doesn’t need ice cream to be cooked!! A half hour wait for ice cream means someone or something isn’t working! Or they need more employees!!!! This location is ridiculous!!!
… moreNicole
Enter if you dare!! Ordered an ice cream cake to pick up. The place is absolutely disgusting! None of the young girls working there acknowledged me for about 2 minutes. Idk how anyone can eat in there, it’s completely filthy. Not sure where the health dept is but good Lord!!! I contemplated leaving without the cake, was that bad in there.
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