Jayson Sutter
Received what is possibly the saddest bowl of my life. So little steak that you could probably fool a vegetarian into thinking this bowl would fit into their diet. I contacted Chipotle through the chat and the AI chatbot just “forwarded” (read: will be ignored) my feedback. When I pushed back on just having the feedback forwarded and sent through the photo of what I received, it just closed the chat. To say I’m furious would be an understatement. This location seriously needs to get its act together, or Chipotle needs to offer a way to order from a different location so I know I’ll at least get what I paid for.
… moreSuzanne Hughes
I usually never do this but it needs to be addressed. I was so happy when a Chipotle open near us but the food is so consistently bad I usually do not go there anymore. I have given many chances the past years. The chips are always undercooked or way too salty. They get the order wrong often. Today I tried it again. I got a bowl of undercooked brown rice. It was totally inedible. I get food from another location and it is always good. Whoever manages this location really needs to manage better. Going back on my do not go to list even though it is so close.
… moreEvan Hofacker
It’s with regret I write that I found the most deplorable thing in my food. There was a moth in my food, yes you read that correctly. It is beyond condemnable and a clear violation of health standards. This is late fall and feels like the dead of winter. There is NO WAY this moth was alive at any point recently and even if it were alive it should NEVER appear in anybody’s food.
Management needs to step up their game, employees need to show more concern for the customer’s health and safety, and the regional managers need to hold everybody accountable. This is the second time in 7 weeks that I’ve had a significant issue with this location. The level of concern towards the customer is lacking A LOT!!! DO BETTER!
… moreCharlie Klingensmith
This will be my last time eating at Chipotle…I never get the extra portions that I ask for and get rubbery chewy meat. When you spend 14$ on a bowl you at least expect to get the extras you ask for. My bowl was majority of cheese and sour cream, when I asked for EXTRA rice!!! every time I have contacted customer service they just offer a free meal instead of fixing the problem. Absolutely done with it, go to Moe’s it’s WAY better and you get what you ask for.
… moreDino Maffei
I try not to go there a lot because I am a bodybuilder and I want to stay in really good shape but in the spring and summer and fall when I’m working they’re like a quarter mile from my house so maybe twice a week I will get the chicken burrito with white cheese Hot Sauce black beans and brown rice and then that is it it’s a pretty good deal I think for $9, it’s good yes I could get the bowl and save me Cal but I wanted the extra calories because I’m a construction worker and I burn a lot of calories when I’m at work
… moreDrogon 298
Do NOT give this location your business. Skimping on meat portions, cold food, undercooked rice, bad cuts of meat with nothing but fat, brown guacamole, soggy chips. I literally can’t get a good meal from this place no matter how many times I file a complaint and give them another try. The store manager needs to be fired. I’ve literally watched her sculd one of her employees right in front of me for putting too much meat on the burrito and it instantly told me what the problem was with their location, and it’s her. This place does nothing right. I go to the Heartville, Alliance, and Kent locations without ANY issues. Service is always great. Food is always great, and they don’t intentionally try to give you the least amount of food as possible. I will continue to try and get ahold of someone who cares in cooperate until things change here, seeing as how it’s 5 minutes from my house.
… moreMycah Mullen
Made my night! Darn good tasting bowl and dude in the chipotlane called me “ma’am” pay that sir more money because politeness really does make a difference when trying to find a new regular chipotle location. They didn’t rush me through the line so I had time to ask for the vinaigrette, that stuff is literal liquid gold I’d buy it by the gallon so pls make that an option ♀️
… moreElizabeth Backus
As the reviews show, this location is consistently lacking. We just ordered a bowl with double white rice (which is a must when ordering here to get a “normal” serving), double carne asada, and chicken. We got it home, weighed it when it felt lighter than the single serving steak bowl we got and it was. Double meat, double rice and under 1lb 2oz. Meanwhile the average Chipotle order (per Chipotle) is almost 2 lbs? Yeah right. We’ll stick to Brimfield or Exchange St. Chipotle from now on instead of throwing away money on food we literally aren’t getting with out order.
… moreBarbara Mills
The website misrepresents its meals and stretches the truth to the limit regarding telling you 5 dol meals is a very small paper cup and all sides are to be free also false lady said that’s not true they cost. I got giftcard and probably won’t trust what they say. Disappointed in price but love the food
… moreGeorge Rowe
It’s been a month since I last ordered from here. Ordered my usual chicken bowl and got home to eat it, couldn’t even eat it. Something was nasty tasting in it. Never had a bad meal from here, but I will not be ordering Chipotle again.
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