Shake Shack serves elevated versions of American classics using only the best ingredients. It’s known for its delicious made-to-order Angus beef burgers, crispy chicken, hand-spun milkshakes, house-made lemonades, beer, wine, and more. With its high-quality food at a great value, warm hospitality, and a commitment to crafting uplifting experiences, Shake Shack quickly became a cult-brand with widespread appeal. Shake Shack’s purpose is to Stand for Something Good®, from its premium ingredients and employee development, to its inspiring designs and deep community investment. Since the original Shack opened in 2004 in NYC’s Madison Square Park, the company has expanded to more than 350 locations in 32 U.S.
Hip, counter-serve chain for gourmet takes on fast-food classics like burgers & frozen custard.
JOSEPHINE LOCAL
The true credit for these 5 stars goes to Robert, the manager. Shake Shack consistently hires exceptional people to lead their restaurants. You can tell—he genuinely loves his job, the company, and their crew.
We were doing a return at a nearby store and got hungry. My son started to head elsewhere, and I said, “No!” As a published breast cancer researcher, I trust the food here—and I especially love and appreciate the triple-filtered water.
P.S. I really enjoy finishing the meal with a shake.
I’m a big fan!
Josephine Local
… moreLajoyce Hampton (LJ Hamp)
Shake Shack specializes in handcrafted burgers, fries, hot dogs and shakes. This restaurant is new in the Premier Outlets center. I was looking for something to eat during lunchtime. There’s also outdoor seating available. You place your order using a kiosk machine. The food was pretty good. I ordered the burger and fries. The burger bun was soft and slightly toasted on the inside topped with 1 patty, lettuce, tomato, cheese and I paid extra for bacon. The fries were crinkle cut and hot and fresh. It was clean and the noise level was low.
… moreKengi Mc
⸻
We visited Shake Shack in Charlotte and really enjoyed the experience. Ordering was simple and modern, you place your order at a kiosk, get a table number, and then head to your seat while the food is brought out.
My friend and I ordered chicken sandwiches, crinkle-cut fries, strawberry lemonade, and a classic Coke.
Everything was fresh, hot, and flavorful. The chicken sandwiches were crispy and juicy, the fries were golden and perfectly salted, and the strawberry lemonade was refreshing with just the right amount of sweetness.
The casual setup made it easy to relax and enjoy the meal together. Overall, Shake Shack delivered great food, a smooth ordering process, and a fun dining experience.
… moreTuung Thunm
I had a fantastic experience at Shake Shack in Charlotte Premium Outlets! The burgers were juicy, perfectly cooked, and full of flavor, while the crinkle-cut fries were crispy and delicious. The staff was very friendly, welcoming, and fast with service even during a busy time, which made the visit even better. The restaurant was clean, comfortable, and easy to find right inside the outlets. A great spot to grab a high-quality meal while shopping—I’ll definitely be back!
… moreDerrick Weatherly
The food was fresh, the service was fast, I didn’t get greeted until a lady came from the back to greet me while 5 others were right there lol but its OK. The shroom burger and shroom stack is . The chicken sandwich isnt all of that. The the parm garlic fries were good.
… moreJessica Battaglia
We came in with 3 kids today for lunch! The cashier (didn’t catch her name) with the black eyeglasses and her hair in a ponytail was the sweetest most patient and understanding person ever. She was so sweet about the kids dropping food and was just so understanding. Our meal was very good – cooks were very sweet too! We will definitely be back because this was the freshest shake shack I’ve ever been to & with the kindest staff. They really made a mom’s day a lot less stressful and more enjoyable. I’m forever grateful for people like this 🙂 Thank you so much!!
… moreS M.
Nothing special, it’s Shake Shack. The burger was good as usual, but my cheese fries were different from the last time visiting a Shake Shack, maybe it’s the location. The cheese did not taste that good, the fries were ok. The service was great, and everyone had smiles on their faces and were helpful.
… moreVanessa Chapeton
So glad to have a Shake Shack in the neighborhood!
The food is just as good as other locations—consistent and satisfying for those of us who are fans. The decor has a welcoming feel with a subtle deco-inspired vibe, and the space is clean and well-kept. Staff were friendly and helpful, making the whole experience even better.
… moreKenya Rose
I recently visited Shake Shack and tried their mushroom burger. It was flavorful and satisfying, but I do wish they offered more plant-based burger options. My daughter had one of their beef burgers and really enjoyed it—it was juicy and well-made.
Overall, the food was good and lived up to the Shake Shack name. It’s a solid spot whether you’re eating plant-based or not, though expanding their plant-based options would definitely be a plus.
… moresienna pinney
Live, laugh, love Shake Shack. Bonus points for being the perfect meal after shopping the outlets. Plenty of seating, clean bathroom and very friendly service.
… more