Richard Alley
Went to this location 2 days in a row, February 27th and the 28th as a walk in. On the 27th no one at the front counter or in the back of house. Waited a few minutes, said hello a few times with no response. Went again this morning, 4 employees behind counter, no one acknowledged my presence or the other 4 people behind me. Waited a few minutes still no acknowledgement or concern about customers waiting. More concerned with drive thru. Left and spent my money else where. Won’t be back.
… moreMatt
1st time at location. Was quick, and sandwich was perfect. Very clean store and Employees were great. Special shout out to Adrian. She was a 5 star! Yo Adrian!!
… morejessica sepulveda
We stopped at this Dunkin’ while traveling and pulled up to the drive-thru. No one answered at the speaker, so we went to the window. An employee was standing there on her phone and completely ignored us ,no acknowledgment, no explanation, nothing.
Whether you’re open or closed, it is the bare minimum to acknowledge customers. Ignoring people who are clearly waiting for service is rude, unprofessional, and shows zero pride in your job or respect for customers.
This location clearly has a serious management and customer service problem. I will not be returning.Dunkin’ used to be able to compete with places like Starbucks, Coffee Bros, and 7th Brew. After this experience, it’s clear they’ve completely hit rock bottom.
… moreKatarina Claes
This is the one of best Dunkin Store I went to. The people that work her the Middle age woman and the black woman (Sorry dont know their names) are really awesome.
They are so welcoming, they make our drinks right and the store is clean.
They definetly deserved a raise! Pls WHO-ever own this store don’t lose this good workers!
Every Dunkin in Macon & WR been awful even the new one in Bass RD.
So it’s really nice to go to the one that always make your drink right ❤️❤️❤️
… moreChell Mar
Donuts were great, with a nice variety from which to choose a dozen. Employees were friendly. Enjoyable break in ourbusy day.
… moreDawn Kasper
Today I ordered the 2 bacon and cheese roll up and a pecan latte, hot. I also ordered 10 count munchkins for my lil munchkin I normally love the pecan latte. It was my first time ordering the roll up. I was pretty disappointed with it all today. I’ll let the pictures do the talking. Have a good day♡
… moreMelissa
How can a Dunkin Donuts NOT have donuts? They had only 7 varieties and none of them had any filling whatsoever. The two we got, chocolate glazed, were not done enough and had to be discarded. Not a single employee was at all friendly or courteous. Just skip this one, not worth the stop at all.
… moreShannon Carter
I asked for an iced coffee, decaf specifically. It was very bitter and did not taste like pumpkin. The workers are always kind, but the speed of service is slow and consistency in drinks are never the same. The drinks are way too sweet or way too bitter. It’s always a 50/50 in taste.
… moreTina Difabio
Very cute place. I ordered a bacon sandwich which was slightly burnt. I can live with that- but 1 piece of bacon? Same on hubbys sandwich- which was sad because he ordered sausage. Coffee was perfect.
… moreAntoine Mclellan
Ordered on the mobile app. Made an order for a half dozen doughnuts in which they didn’t have enough coffee rolls to fulfill my order. Didn’t try to adjust the price of my order for the substitutions though they’re different prices, and then piled all of my doughnuts in a paper bag.
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