Ronald Green
Food was burnt and overcooked. Chicken was not all the way done. I ordered a flatbread pizza and got a hand toss when I called the store and manager said he can do nothing about it because they was closing. waste of $50
… moreThe A2Z Group
I’m sitting at the Donatos location right now. It is approximately 12:03 PM. I was just told by a young African-American gentleman working there. They are closing early when cars are standing in line. He’s sending us away and will not order our food. The location sign on the front door says they do not close until 1:30 AM. I could not understand This level of service.
… moreBri Smith
This Donatos I won’t be going to. They have terrible service. I ordered on the app hoping to be quick. I waited in the drive thru for 15 min with no help. Even honked. It’s like no one was working.
… moreRyan Edmond
Horrible place to order from they said they would put a $20 credit on my name because they messed up my food. Just called to get food and said they don’t have it in the system. I very do not recommend going to this place to eat.
… moreJim Lee
Normally their pizza is one of my favs, but this was an utter failure. Took over an hour to get a 7″ pizza, the guy left it at the front desk, when I opened the box this was the worst pizza ever. Flat and nasty cheese stuck to the box, Luke warm, the tomatoes were horrible. The box says fresh and delicious and it was anything but. Now I have to at 8:30 at night leave to go find something to eat because there’s no decent restaurants around the airport.
The guy better enjoy his $5 tip because this place will NEVER see my money again.
… moreSufiy James
100% awful. I haven’t been to Donatos in almost a year. I ordered “well done” because its usually really light when you get several toppings. I called back to make sure it was added to my order because the young lady on the phone seemed distracted.
When I called back the gentleman said “no ma’am, its not on here but I’ll add it.” I went to pick it up and got home…horrible. Had to feed the kiddos so I called. Manager – ” I can’t give you another pizza unless you come back with that one.” I was definitely not driving back with a hungry family. I put the pieces in our air fryer but then realized the pizza was only cut on the sides. The pieces were so large they didn’t fit. Ridiculous. This was 810p/10.9.20 Very disappointing.
… moreAlisha Christian
I just ordered a pizza for pick up. The lady at the window was really nice but this pizza is so burnt and I don’t have time to go back
… moreMark S
Delicious pizza, the associates in this store do a good job. Donatos is my favorite pizza in Columbus. Lady who took my order was nice. Pizza and sub were piping hot. Excellent!
… moreSteve C.
Couldn’t tell me if pop machine worked and not the best at customer service. Pizza was good and consistent in quality. App says pizza is done. Wasn’t even put in ove yet !
Update 6/27/24 pop machine still broke 3 weeks later. Service still blah
… morewayde chizm
I ordered and after 75 minutes still didn’t show up. Order from somewhere else don’t go here they’re the worst
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