MJ
We’ve been going to Warren a lot this summer for home improvement products at Lowe’s. We don’t have a Dairy Queen back home. We’ve stopped at this Dairy Queen twice in the past month. The first time, we waited 10 minutes in the lobby. No one in the drive thru, only one guest in the dining area. There were people in the back walking around on their phones. There’s two registers in the lobby, and we weren’t sure which one to go to. We stood on the side where we could see people in the back. I even opened the front door a second time so the bell would ring. Finally, someone came to the front and he just stared at us. Then when I said I wanted to order something, he told us we were on the wrong side, and that side was for drive thru…there weren’t signs to indicate that, so we didn’t know. He didn’t follow us over or have someone come up to take our order. Just stood there and pointed to the other register. We moved to the other side and then waited for someone to come out to take our order. The second time (everything deserves a second chance) we stopped (today), one employee was openly complaining to another employee about getting a rush, and another male employee in the back was putting together sandwiches with no gloves on, complaining that he needed a cigarette break. He dipped his hand in the pickles and slapped them on the sandwich, then wiped his hands on his gym shorts and continued to make food. I saw him pick up bread with his bare hands again, put a second sandwich together, wipe his hand on his shorts again, boxed the sandwich, and put it in the window, walked away while wiping his hand on his shorts…again. Just disgusting!! The employees beverages were sitting on the counter by the chocolate syrup pump along with someone’s bow tie pasta leftovers from home. The soda machine was a mess…it’s just a no for us moving forward. Hearing employees complain about having to wait on customers, and just wanting to take a break isn’t presenting a welcoming experience. And the no gloves/no handwashing…again, disgusting.
*PA Health Department requires the wearing of gloves when preparing ready to eat foods. They’re required to wear hair restraints (the employee making sandwiches wasn’t wearing a hat or a hair net). Drinks are to have lids with straws, and personal food/belongings are to be placed in a designated area away from food preparation areas. Not only were their items on the counter, they were in site of the guests.
… moreBrandon Dilley
I order strawberry cheesecake blizzard cake from here every year for my son’s birthday and have had no problems til this year, I got the biggest cake you can order and it was awful. Only the top was the blizzard mix with a layer of fudge and cookie! Plus there was no frosting on the top except writing! You would think you’d get more for a $50 cake!! Then when I called to ask them why the cake was made that way the manager was very rude and told me that is how the cakes are supposed to be made. So then I called corporate and they confirmed that strawberry cheesecake Blizzard cake is not supposed to have cookies or fudge at all in it. I called again to talk to the owner and he was out plowing the driveway and NEVER returned my call! I will NEVER buy from this store again! Worst service EVER!!!
… moreLeisa Edwards
The staff were fabulous. Food average as expected for fast food. Ice cream hit the spot on a hot day. Was very busy and could have used a person in the dining room. Overall Good trip and Place
… moreCris Dahlgren
Although I try to follow the carnivore diet My weakness is ice cream. I like to get a chocolate dip or cherry on occasion. Walked out with two and almost got mugged by a swarm of witches! True stoey!
… morejamie eddy
Was nice and quaint, and pretty cold on the dining room. Still good though.
… moreLorri Becker
DQ has the best soft serve. We always just enjoy a plain vanilla cone. This time we also tried the deep fried cheese curds and they are great!!! Highly recommended but do not look at the calorie content!
… moreScott
I ordered and then sat there for 20 minutes with 5 cars ahead of me. Never moved so I gave up and left. The food would be cold by the time I got it.
… moreBillie Jo Lineman
It was really busy when I was there, Blizzards were ok, but not very well mixed. I don’t get to Warren very often and we no longer have a Dairy Queen in Bradford,Pa, so I was honestly disappointed and the guy that waited on us made another order before ours, after he waited on us first, and then he goofed one of them up, threw it away and didn’t remake it, we had to ask another employee to make it.
… morerhonda schwob
Outdated building. Eat in service was provided on take out bags. Staff was polite and efficient.
… moreOlivia Gray
Our ice cream was awesome! The place was clean. The service was pretty slow, but it was late at night so idk if I can judge that. Overall pretty good
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