Kevin Walker
I just ordered at the Ashland store mobile. Drove 4 miles to get my food. The lady at the drive thru tells me that they don’t have the Swiss mushroom burger at this location. I said why was I able to order it on the App? I said ok just sub it with a chicken sandwich ( same price) she said she can’t do that. She said if I still wanted the rest of my food she would have to reorder my whole order and charge me again. I said I already paid why would you charge me a second time? She said I need to call my bank and have them remove the transaction. I said we’ll give me the food that you did make and I want worry about the mushroom burger( I will not worry about the extra 3 dollars) she said they didnt make any of my foodby this time it’s 11pm and I need to drive another 3 miles to eat some where else. The lady was very rude and acted like I did something wrong. They lost a good customer because I will never go back there. I think she tried to steal my money. Be careful going here because they can’t be trusted
… moreMr420pan
I won’t be going back here. I get the gorilla meal all the time. I ask for a bbq sauce for my fries instead of ketchup. The don’t give you ketchup anyways unless u ask. The always gave me a bbq sauce…until today. The Lil B behind the counter said NO…its 25cents. I said I didn’t get ketchup that’s why I wanted bbq sauce. Still wouldn’t give me one. SO…over 25cents you lose a customer Ralleys. See how that works
… moreSarah Jean
There’s a adorable black male that works there at 940 pm on dec 15 2025 working the drive thru let me tell you he Is probably the hardest fast food worker I’ve ever seen in my life he had patients worked so fast was so friendly and was just a delight to take care of us I just thought his hard work needed to be saw and noticed his efforts I’m an owner of a restaurant and I’m thinking about going back and offering him a job with benefits someone needs to give him a raise wow
… moreSakaye Reyna
I probably won’t come here again. The guy taking my order had a massive attitude like he really didn’t want to work. Then I get told to park and wait in front when I was THE ONLY one that was in line and ordered from them. Then another car pulled into the drive thru and they didn’t have to wait? They got their food and left. 2 mins turned into 10 real quick while my son was in the back throwing a fit because we were parked for so long. I will never come back again. They are slow and don’t seem to know what they are doing here. Avoid if you can!
… moreSarah Barrera
So disappointing tried this for the first time since I’ve moved here from Texas and they just didn’t deliver. I ordered a customized burger just without onions or tomatoes just for it to come with all the works like they didn’t even read my instructions. Also, the fact that I paid extra for medium fries only to get small in the bundle it’s just really disappointing. The food was great. It tasted amazing it’s just when you pay $10 per meal and only get a small fry and the burger that you wanted not even correctly made it’s just disappointing.
… moreDavid Marean
The person taking our order was so quiet I could hardly hear him. He also did not tell me what my total was before telling me to pull forward. At the window, i finally got a price. I paid the young man but did not receive a receipt with my change. I waited for my order, and when it was delivered another young man nearly threw my food through the window. Still no receipt, nor naptkins and the XL fries was 3/4 full, and very lightly packed. We are evaluating if we will return to this location, the next closest is nearly the same distance from our home. We kept hoping the service would improve, but after a number of years waiting, it seems hopeless. Maybe another location will be better.
… morespeeding hydra
Had a terrible experience not only was the kid making my order temperamental an rude but the other worker legitimately threw my food into my car window making a mess outta my car absolutely unacceptable for a 20$ order I will be calling corporate in the morning.
… moreNate
Found a hair in my burger when I went to take the onions off since I forgot to ask when ordering. Pretty gross just make sure to look at your food before eating
… moreGuadalupe Hernandez
Came at 11pm 3/29/22 and the drive through was closed. Sat at the menu seeing if they just had an outage asking if they were open. No response obviously they closed earlier then 12am. Second time I’ve come to a closed rallys. Before I left I saw an employee come out to toss a couple boxes and have a smoke.
6/22/22
Couldn’t add a new review so I updated this one. People in side unloading a truck during business hours and aren’t taking order. I understand why but shouldn’t there be a designated period before store closing and opening to do this?
… moreDE KOMPOSE
Great prices but very sloppy burgers. Very oily and fries were cold. Chicken patties were hard. And beef patties were not salted.
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