2.7 – 75 reviews $ • Ice cream shop
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Visit your local Baskin-Robbins at 6550 U.S. Highway 6, Portage, IN — your destination for premium ice cream, frozen desserts, and custom cakes. Baskin-Robbins features its world-famous 31 flavors, with rotating selections and endless combinations available every day. Enjoy hand-scooped ice cream, specialty sundaes like the Banana Royale, Brownie Sundae, and Banana Split, plus a full lineup of beverages including Mangonadas, Milkshakes, Smoothies, Floats, Fizzes, and Cappy Blasts. Customize your celebration with made-to-order ice cream cakes or take home Pre-Packed Quarts, Fresh Pack Quarts, Polar Pizza® Ice Cream Treats, Boxed Novelty Bars, DIY Kits, Creature Creations®, and Fresh Baked Waffle Cones. Every visit is a reason to Seize the…
Ice cream parlor chain known for its many ice cream flavors & sundaes, plus cakes, drinks & other treats.
Hours
| Monday | 5 AM–9 PM |
| Tuesday | 5 AM–9 PM |
| Wednesday | 5 AM–9 PM |
| Thursday | 5 AM–9 PM |
| Friday | 5 AM–9 PM |
| Saturday | 5 AM–9 PM |
| Sunday | 5 AM–9 PM |
Menu Photos
Order and Reservations
Order: Order online
order.baskinrobbins.com
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Reviews
Carol Herbrand
Yikes! I love my peanut butter chocolate but the service here is not even sub standard. First no response at the speaker for so long we thought it was broken or only one person working, someone said order when ready. Ordered my pre packed quart and pulled up and surprised to see multiple employees standing around talking about another person. My ice cream sat on the counter while she stood with her back to us several minutes later while still talking to coworkers she took my money asked if I wanted my receipt and handed me my ice cream no bag.
Interesting fact is all the store information shows as invalid on the corporate website
… moreUbea Tunosea
My son went to pick up some quarts of ice cream for the family, and when he arrived at 8:27pm CST on 6/3/24, the lobby was already locked even though the door lists open until 9:00pm. Someone who was sitting out back with a headset on informed him that they were only accepting mobile orders at that time. I downloaded the app, selected the ice cream, and found that the pickup date for that day was unavailable. He told the lady with the headset that the app was not allowing a mobile order, but that we just wanted a few pre-packed quarts. She asked him if he had exact change, and he said he wanted to pay with a card, and she told him the computers were down. What is the point of even being open if your computers are down and you’re only accepting mobile orders, but the app doesn’t allow for mobile orders at that time? Horrible customer service. I imagine this place won’t survive much longer with shady antics like this. We most definitely will not return.
… moreTorn up
Girls were both rude. Asked me if I had a door dash then walked away from me till I said I wanted to order. Other girl was shit talking the customers in the drive through cause she didn’t have change. Said she’s ready to quit. Grow up this is customer service if you can’t handle it leave.
… moreKaylee Niven
Absolutely ridiculous door locked a hour early! Stop being lazy and keep your doors open till closing it’s pathetic!
… moreChris
Rating from everyone speaks for itself. Stood around for an online order for 15 minutes. Then they started to make it. All the while, girls behind the counter laughed and ran around with their friends.
… moreAmanda Sánchez
Arrived at 8:30 pm and the lobby was closed, we proceeded to the drive through since the closing time listed is 9:00 PM. Unfortunately, it seems that the employees do not want to provide service to closing time as the person in the drive through said they were closed although they we clearly working, lights on, hours listed on the door. It’s very unfortunate that the customer service is poor and the hours do not match the employees’ work ethic. Being a person that has worked in customer service, it is clear that although the store is listed and advertised to remain open till 9 PM, the employees prefer to not provide service past 8:15.
… moreAndrea Williams
Whoever worked the late shift on Thursday, January 30,2025, denied my sick 3 yr old daughter service because I arrived 10 min before closing. I will be contacting the manager and your corporate office due to your rudness toward my child. We had just left the hospital, and she only wanted their ice cream, which was a favorite. The lights were turned off in my face while trying to place an order, and she refused to make a small kids ice cream cup. How much lazier can a person get when closing is at 10pm. Not your time.
… moreTamika S.
The staff here is young, lazy and full of attitude. They are constantly messing orders up, not responding promptly to drive through customers and lying about flavors in stock because they don’t want to hand pack quarts! This location needs a whole new staff or a board on the doors! VERY UNPROFESSIONAL
… moreClover Spang
My SO walked in. No other customers inside. An employee walked by pushing a trashcan to the back. She completely ignored him. No ‘hi, be right with u’. Just …. no acknowledgement whatsoever so we left.
… moreKayla McKinney
Whichever male employee works afternoons on the weekends is ridiculous. I can recognize his voice and am starting to think that he just does not want to make cappuccino blasts. It is awfully convenient that every single time I go there, (3 times now) the machine is “down for cleaning.” I He sounds rude and completely uninterested in his job. I will be contacting corporate. This is ridiculous.
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