Address and Contact Information
Address: 193 S Rand Rd, Lake Zurich, IL 60047
Phone: (847) 540-6183
Website: http://www.bellalukes.net/
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Reviews
However, my main complaint is with the giardiniera. The cup they provided was tiny and half-filled with oil, leaving very few actual peppers. There’s no way that amount would be enough for a sandwich like this, and I’m certainly not going to dump all that oil onto it. When I asked for another small cup of peppers, I was met with a bit of resistance, which was disappointing.
I’m new to the area but grew up in Chicago, surrounded by some truly top-notch beef joints, so my expectations come from that experience. I would return to Bellalukes to try other items on their menu, but I probably won’t be ordering the beef sandwich again.
I went through the drive thru at 12:06 pm 1-16-26 as I had a busy day with a lot of errands to do, and as soon as I reached in the bag for a fry, uh oh, it was bad news. They were half way cooked, if you held one up it would bend over and fall as it was a limp, soggy, greasy mess.
I contemplated turning around and returning them, but I was already a town away and had a lot more stops. Usually the fries are cooked and crispy, this was the first time this happened. The hot dog was hot and the drink was good, and for these reasons I gave two stars instead of one.
What really made me sit down and write this review though is the terrible woman manager I was handed off to, who argued with me that she didn’t know what I was talking about, that all the employees working that day were seasoned and wouldn’t make a mistake like that.
I couldn’t believe it, after I had been a great customer for years, she didn’t care and had to make her point. I was really disappointed that she couldn’t even offer a sorry for the situation. A customer is not going to take time to call and speak with a manager about poor quality food for no reason.
There’s plenty of other hot dog places out there with great fries that I can start going to, and will.
The Large bag of onions rings was not large and the bag wasn’t full. It maybe had 7 rings. It also does not come with no sauce.
They didn’t give me soup that I ordered. When I looked in the bags it was it in there.
I am always shocked at the cost of the food and I am continuously underwhelmed.
The staff wasn’t particularly helpful or friendly. Portion sizes have decreased and don’t justify the pricing.