Mark
I picked up a Sausage McMuffin this morning from McDonald’s at Army Trail Rd and County Farm Rd, Carol Stream, IL. When I got to work and opened it, it looked like someone took a bite out of it. Staff blamed “the machine,” but these are hand-assembled—how did they miss this? They offered two free meals, but this lazy, unacceptable behavior shows zero quality control. Fix your game, @McDonalds! #BadService #McDonaldsFail
… moreVikki Razzle
I ordered a simple hamburger with only ketchup mustard and pickles. I got a simple hamburger loaded with those tiny rehydrated onions, 1 pickle slice and nothing else. Good thing I asked for ketchup packets. Always check your order before you leave but since I was on the drive thru I didn’t check. I won’t make that mistake again.
… moreJesus Martinez
Great service.
Excellent service from the manager; she replaced my coffee without asking for explanations or making excuses.
… moreJusten 41000
DO NOT GO TO THIS MCDONLDS TERRABLE CUSTOMER SUPPORT. They told me they could not give me a new meal when they clearly put pickles on my chicken sandwich and I am allergic to pickles. I would have had an entire allergic reaction if my dad didn’t see it and throw it out. I came back into that store with a recipt and they said I needed the meal. How am I supposed to give me the fricking meal of if I can’t even be in the same car as it. Make it make sense. Please I beg do not go to this restaurant. Whoever the manager was she was a terrible human being.
… moreEmperor Aerospray
Came inside and the young man who served me was very polite and we briefly spoke about the weather. Customer service was amazing and the food came out within a minute. 9/10 experience!
… moreJennifer Stanley
This place is a joke early morning, I place a mobile order and the woman always tells me that they are closed. The guy that works the other days is great! I haven’t seen him in awhile though. That woman is just lazy and I can’t understand her at all. She tells me that she canceled my order.
… moreDawn Winter
Its McDonalds…it was McDonalds food. What I came here to say was the gentleman that served us was awesome! Very polite, knowledgeable and respectful! I wish I had gotten his name, but I did let his manager know before I left.
… moreDoc Swan
I frequently assist in buying meals for unhoused individuals in the area, and today this McDonald’s went out their way to intentionally not give them their paid order AND told them they could not sit inside. I called to find out why they were unable to pick up the order I paid for and have a receipt for and pressed “im here for” and the lady was rude, had no explanation that made sense, told me she didn’t have to tell me her name AND that she was the manager (which i knew she wasn’t). Call was made at 9:20 pm on 11/20. Order was placed at 8:30. Thats how long this took to resolve with NO resolution. I wound up having to place an order again. This will be my last day patronizing this establishment until the staff is trained in customer service, and customer resolution.
… moreBrian Fernandez
It said 24 hours but when you come into tmr morning they say we’re close. The lady answered was very disrespectful and acted very smug about it. What kind of bs are you trying to spread? Its my third time asking for breakfast but still get denied. Might as well make food then spend the money on it! They need to change of commands!
… moreSheer Toxiicity
ultimate new low on display.. I go to hand the guy at the drive through window my card, and instead he just reached for the reader and held it out the window!
the overnight manager is still an absolute gentleman, though, and the food is good 🙂
i’ve had the card reader shoved in my face an additional two times…!
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