Cindy Moody
Don’t go to Bay Pines Dunkin. Had the worst experience,went to get breakfast on a Sunday morning for my family visiting. I didn’t think my order was correct so I asked about it. I got the rudest explanation. She said her name was Linda. Not sure if you want this person representing your store. I get you can have a bad day. But leave it at home. I’m in customer service industry, some people just need education. Live right near this Dunkin, would drive out of the way to go to another location.12/28/25.
… moreAmila Benik
Recently went into this Dunkin and had a not so pleasant experience. After walking into the building, there was no one available to take our order, so we decided to use the kiosk. It went smoothly with ordering and payment. Unfortunately, the service provided was low quality. It took forever to receive our order, even saw multiple people come in after us and receive their drink/food before us. It very much seemed like they prioritized the drive through. Not only that, the female that finally started taking orders at the front counter was very disrespectful. The members here really need to learn customer service.
… moreSab Myvz
Went to Starbucks a little further up from them and had abysmal service (wasn’t greeted and no one even attempted to take my order – again, Starbucks are so overrated and have major bandwagon appeal)….left after a couple minutes of being ignored. Came to good ole dependable Dunkin (I do patronize them most anyway, they were just a bit further away and I was short on time for my lunch break), was greeted immediately, and had delish pumpkin spice latte made per my request and I was out of there, a satisfied customer, in a jiffy. Love them! Go Dunkin
… moreC Nye
3/26 around 8:50 I’ll never understand why if you don’t like your job why you don’t get a new one or go to school for a new career. I pulled up to the drive thru and the girl sounded absolutely miserable to be there. How you greet people could help make or break their day. I wanted to give 1 star, but the girl at the window was pleasant. I ordered the loaded hash browns and instead of the chopped up bits they’re putting quarter sized pieces on top, way too big for this item. Spend a little extra time on customer service and next time it could save you a customer! I have also noticed there’s no responses to the people that have spent their hard earned money and are very dissatisfied. The owner of this franchise sets the standard for their employees and should be highly involved and how their establishment is being ran.
… moreDapperlee
Best dunkin in Pinellas. Super friendly and not always busy. Only during high pop hours like am traffic and when people are getting off work. Never have to wait.
… moreAissa Doll
I came for a coffee, hashbrowns, and a breakfast sandwich. I did a mobile order for faster service but I still had to wait over five minutes because they burned the sandwich. after getting to my destination, I realize that I received a burnt sandwich ANYWAY and literally four hash browns . I also asked for a strawberry and grape jelly. They were so old it didn’t even spread. There was no juice. Nothing it was like a toy. Thanks a lot.
… moreS. Love
Can not read a simple mobile order. Asked for a hot coffee it was ice cold, order a cold brew was given and latte. It is not hard to READ.
… moreMichael E Doane
Went through the drive-thru at Dunkin ☕ after picking my granddaughter up from school so she could get her order of two mini hash browns a strawberry sprinkle raised donut and of course a small French vanilla iced coffee with extra sugar and extra cream WOW
… moreIvanna Mendoza Muñoz
This is the worst service at a Dunkin I’ve ever experienced! The staff was rude. We ordered the “cafe con leche” on the menu which means coffee with milk. We ordered a large. We got a large cup with a normal sized shot of espresso. I asked where the milk was and they told me that’s what the drink was so I asked if I could switch it for a latte (it’s almost the same if not the exact price) and offered to pay the difference and they said no….??!!! They then poured a splash of milk in the cup and said that’s the drink. When I explained we thought cafe con leche was coffee with milk since that’s the literal translation I, the native Spanish speaker, was told I was incorrect. I didn’t even get a fair explanation on what the hell it actually is? Why would they ask me what size I wanted if it’s 3 teaspoons of espresso?
… moreJ Eagleholic
Little disappointed that Duncan got rid of the hazelnut sweet syrup for black coffee. Ask for black coffee with sweet hazelnut okay go sit down to eat drink it and there’s cream in it when someone says black coffee that should tell you they want black coffee hazelnut swirl cream and their coffee LOL just saying! ask for my bacon to be crispy they did a good job on getting my croissant a little crispy instead lol
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