
Spacious, soft-lit Japanese steakhouse offering a tableside hibachi experience with sushi & a bar.
Address and Contact Information
Address: 11964 W Broad St, Richmond, VA 23233
Phone: (804) 716-0132
Website: http://www.kanpaishortpump.com/
Menu Photos
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Related Web Results
Kanpai Japanese Steak House & Sushi
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Kanpai Japanese Steak House And Sushi – Visit Richmond VA
Reviews
Ordered the chicken and shrimp. Tasted great. Reasonable prices.
I will be back in the future.
Caution: If you’re autistic or have any sensory issues this is NOT the place for you. It is loud and boisterous ! You share a table with another family and you are interacted with by the chef !
It’s one thing to go out to eat but it’s also another to have that experience with your family , it was fun and memorable. Meeting new table mates was also a blast.
** Also wanted to note- the atmosphere is very pretty!
When I asked whether certain dishes could be prepared without dairy or margarine, the manager responded in a curt and unhelpful way, giving the impression that my concerns were an inconvenience. Instead of offering alternatives or confirming ingredients, I was met with frustration and a lack of willingness to assist. As someone with a serious allergy, this was unsettling. A restaurant should make every customer feel safe and respected, especially when health concerns are involved.
The rest of the staff was pleasant, but the manager’s behavior overshadowed the experience. Allergies require careful attention, and I expected a more understanding and professional approach especially in a restaurant where ingredients like butter and margarine are commonly used on the grill.
I hope Kanpai Japanese Steakhouse will take this as constructive feedback. Improving communication, showing empathy toward guests with dietary restrictions, and offering clear ingredient guidance would make a major difference. With better customer care and more attention to allergy safety, the dining experience could be much more positive for everyone.