Casey Moody
The food and service is great…yes they have forgotten to give me an item I ordered once.(people make mistakes its okay, it doesn’t happen on the regular.) The thing I love the most besides the food and service is the drive through. If breakfast is on the menu at noon get you some breakfast. They have one lane which I think is awesome (first come first serve and no hangry people trying to cut you off) and I may have been told one time to pull around front and be parked…again not regular. Now their competitor I order one item and EVERY SINGLE TIME I’m told to park. Nothing worse than waiting your time in line getting parked and watching everyone behind you served first when you ordered 1 item.
… moreMark Nelson
The assistant manager named Megan was really rude and condescending. See attached receipt. The food order was mostly wrong. This seems to be a consistent problem at this JIB. I called JIB corporate office yesterday after Megan hung up on me in the middle of my complaints. They told me the District Manager would be calling to follow up. This treatment by Megan was unacceptable. She needs to be written up or fired for her attitude. I called this morning 2/26/25 and spoke to a different assistant manager named Monique. She was patient and polite and i told her the story. She said the store manager Monica would call me when she gets there. The issues with the food are as follows: the wedges were missing the ranch sauce as shown on the menu board. My roommate ordered the double smash burger that has bacon and got a single smash burger without bacon. Someone was not paying attention to detail clearly. The best part of our order was as the egg rolls. As a disabled person I can’t always go In person to order my food so I sent my roommate. Megan needs sensitivity training on how to speak with people on the phone. Does JIB offer those courses? If not they should, and she should be the first one enrolled.
… moreChance Hastings
Employees are rude and high strung. Manager is no better. I was very nice, until they weren’t. They don’t care if your order is wrong, they complain instead, even if you don’t complain, and only point it out. Several friends warned me about the service of this location, I did not listen. Now I get it.
… moreRyan Wellard
Just went through the drive thru and ordered pretty simple order and was completely messed up asked for no ice in my soda and then had to remind them no ice. Ordered chicken strip combo and got home and no fries. Everytime we order food in the drive thru it is messed up please try and do better
… moreSarah
I don’t understand why every Pocatello/Chubbuck JitB location has discontinued use of the Franchise Standard Premium Signature Buttery Brioche bun. They have all switched to a flavorless, cheap potato bun that is so dry it soaks up every bit of grease it touches. It is *disgusting.*
Unless ordering in person, mobile orders through their app or platforms like DoorDash no longer allow for various ice preferences.
I took a chance on a JitB in Utah recently. The only issue I had was they no longer had run out of egg rolls, so I opted for Stuffed Jalapeños w/Buttermilk Ranch. Ya’ll, they gave me 5 or 6 Ranch dips that were properly refrigerated.
At the end of June, someone from JitB texted me multiple excuses and a sad apology after I submitted a complaint about a recent order.
At this point I have concluded that my time and effort to submit reviews for the Pocatello locations, hoping to get them back on board with the Franchise Standard is a waste of my precious time and energy. This is the last one that I will submit. They have officially lost my confidence and business permanently.
Note to management: don’t bother trying to contact me.
… moreAnnalisa Christensen
The food is usually fine but the manager has some serious anger issues or something. The app wasn’t working and i said i get it’s not your fault but it’s so stupid that a store can’t honor the online advertisements so i guess(trying to just place an order) – here she interrupts me again and in the snootiest extra high pitched way says well that’s just how it is so what else can i get started for ya? Her attitude from the start was awful so by this point I’d rather just go somewhere else and said your voice and tone (i realize while typing this that she probably thought i just meant voice but it was how she was talking to me. Her voice got bigger and higher throughout the conversation in that obnoxious obviously fake and mocking way) are pissing me off so I’m just going to leave and she completely lost it cursing and calling names. I totally get that i wasn’t perfect in this but at no point did i yell or curse or blame her i literally said what was going on and asked if there was anything we could do about it (she’s jumped straight to defensive and just got worse and mocking) i expressed frustration without blaming them and got mocked when i tried to order them cursed out when i said I’d rather just leave. There are definitely times when managers should stand ground and threaten cops but this wasnt even close to one of those times. I’ve managed in fast food and retail so i get it’s hard but she was incredibly out of line.
… moremariah shubin
I’ve never had a problem with this jack in the box until recently. The customer service was awful. Had a mobile order, and maybe the mobile order glitched or something, but friend ordered no sauce on the cluck. Came back in because my friend didn’t touch it and wouldn’t try eating it. Only to be told it couldn’t be replaced because it’s a “7 dollar burger”. I will NOT be going back to this one ever again. I’ve never had anyone in ANY fast food chain not replace an uneaten food item until I came here yesterday.
… moreBen Rodriguez
This places always produces the best food, especially at late hours. The staff is super friendly, despite how customers may act.
… moreAdelle Watts
employees lack brains and customer service. took 35 minutes to get a mobile order at 3am. manager lady must have something stuck up her because she was very unnecessarily rude when giving us our food. this location always sucks
… moreSuccess Osoh
The milk shake was very nice. It should have been 5star but the fries was too salty it almost cut my tongue.
… more