
Address and Contact Information
Address: 1317 George Dieter Dr, El Paso, TX 79936
Phone: (915) 500-3238
Website: http://www.westtexaschophouse.com/
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Reviews
Ordered WTC platter to share and it was more than enough for a party of 5. Peter was our waiter and he was super helpful, we always had our drinks full and all of our needs met.
Will definitely come back.
First, our waiter Brenda was very kind, attentive, and always ensured we were well taken care of.
Then, the managers, Andrew and Beto, showed us the same attentiveness and care as well.
Finally, the food was absolutely phenomenal! Overall, our experience here was wonderful. I will definitely be coming back soon.
“Glasses and silverware still dirty, management needs to step up for such a restaurant its disgusting and disrespectful.
Unfortunately, my experience was as disappointing as before. Despite the decent food, the lack of management and extreme disorganization overshadowed the positives.
To start, I noticed dirty silverware and glasses again, which is unacceptable. When I brought this to the staff’s attention, the only response I received was a perfunctory “thanks for letting us know.” It was disheartening to see no effort made to inform their team about these cleanliness issues. It seems basic protocol to check silverware before serving it to customers, yet this clearly isn’t a priority for them.
Service was another major issue. We found ourselves having to flag down waitstaff multiple times just to get their attention. When we finally ordered dessert, we had to beg for the menu, which shouldn’t be the case in a well-run establishment. After ordering coffee, I wasn’t even asked if I wanted milk or sugar. When I requested sugar, they brought me Sweet ‘N Low. I specifically asked for regular sugar, and after another inquiry, a different waitress brought me brown sugar, which was what I should have received in the first place.
Overall, unless there is a significant improvement in service or a reduction in prices to match the level of service provided, I won’t be returning. I am dropping my rating to 3 stars, which is disappointing given that the food is genuinely quite good. It’s a shame that such potential is being wasted due to poor management and lack of attention to detail.”
Place is nice. Food was good. Staff was actually pretty nice and polite at least in the front door. My waiter was so so was trying to act professional but did not know lots of things as he was just making them up. I recommend this place as I don’t alone, I recommend this place with company either for a couple or a group of friends is a good location to visit eat or just have some drinks as a great atmosphere.
I ordered a bone-in ribeye medium, but it came out very rare. The loaded baked potato looked like most of the center had been scraped out, and the skin was so overcooked it couldn’t even be cut with a steak knife. The steak itself was not well seasoned, and this was actually the first steakhouse I’ve ever had to ask for steak sauce (A1) to make it enjoyable.
Although the pricing was fair for the concept, the food just didn’t leave me wanting to come back again.