J P
I’ve never had any issues with this particular Wendy’s. Food has always been out fresh and fast. Unfortunately, I believe company greed has reached Wendy’s. I purchased 2 orders of nuggets and received one sauce with each. When I asked for extra sauce, I was told only one sauce per nugget, and that I’d have to purchase extra sauce at the register. I’ve previously gotten extra sauce at Wendy’s with no issues. With the recent news of several Wendy’s closing nationwide- this doesn’t surprise me. I guess the rising menu prices aren’t enough for the corporate big wigs… additional sauce must cost extra too! This is not meant to be directed hate towards this particular store, but to the company as a whole. Food at this location is always good- but this particular issue not so much! Do better Wendy’s. Do what Dave Thomas would do for customers.
… moreHannah Vaughn
PLEASE can somebody from this Wendy’s location read this review and FIX THINGS??? I’m not one to complain much, I get it if someone’s just having a rough day and a mistake is made every once in a while, we’re only human, I get it. My problem is nearly EVERY TIME I go to this Wendy’s there is always something missing from my bag, and I don’t even order much at all. Today I ordered a nugget combo, get all the way home and no fries! I didn’t notice due to my screaming kid in the car, so there’s that. Previously I’d have the issue of no sauces in the bag, missing sides, or the time I ordered a cookie as a little treat and they forgot that too!! Can I please, for the love of god, get my money’s worth here?? And no, I am not driving all the freaking way back across town to obtain some fries bc honestly it’s not worth the gas. Just PLEASE CHECK THE FREAKING BAGS BEFORE YOU HAND THEM TO YOUR PAYING CUSTOMERS. Holy cow. Coming from somebody with a rich background in the food industry, it’s common sense to always MAKE SURE THE ORDER IS CORRECT. It literally takes two seconds, guys. This is such a constant reoccurrence. Do we just not care? Does management not remind people “hey nuggets usually have sauce AND fries with the combo”, or what? I’ve called the store before about this issue, I just don’t respect paying for something and not receiving what I paid for. Please. Times are tough as is, money is tight for folks, so please put THE WHOLE ORDER in the freaking bag and not half of it. That’s all I’m asking. I don’t want a coupon nor a refund or a replacement etc. I’m simply asking for Wendy’s to get a little competence and just make sure the order is complete as it should be. If this review steps on someone’s toes and pisses them off a little, I genuinely do not care. That’s the point of reviews. Please, do better for the sake of the people of Williamsburg who barely have any options for fast food in this town as is. End of rant.
… moreNancy Wilson
Ordered a taco salad plus other items, to go. Cashier was pleasant. No spicy nuggets were ready so we were told it would be a 4 minute wait. That expanded to about a 10 minute wait – not really a problem for us. Got back on the road and began eating my taco salad – discovered a slimy item in the salad. Upon inspection – it was a worm. Needless to say, threw the salad away and called the store. The employee who answered said she would report my issue to the GM. I suggested they pull all their lettuce off the line, but no idea if this happened. Sadly, we stop at Wendy’s often when on the road, but this particular Wendy’s (469 West Hwy 92, Williamsburg, KY) will not be frequented again. Oh, and I was not asked my name, phone #, etc., so I assume there will be no compensation for the wormy salad.
… moreToyia Carruthers
This is the best Wendy’s I have ever had. The food was fresh and hot and this is the 1st time my burger has looked just like the commercial. The salad was so fresh I sware they must have just picked that lettuce from a garden in the back of the building. And the staff was so patient and pleasant. Wendy’s needs to send the manager of that restaurant to train others because the Wendy’s in Detroit and Southfield Michigan are trash compared to this one!!
… moreEric Partin
Employees was polite and helpful held lettuce on 2 burgers witch had lettuce 3rd burger was ordered with everything came plain
… moreBeau
Ordered 2 Breakfast Baconator combos large sized meal. I had to go in to get more pop as we didn’t get enough. Plus we had to park and wait when they wasn’t busy by any means.
Get our food, and they gave us small sized wedges. So I go back in and they gives us large ones.
Get to my mother n laws and go to eat, well they messed that up too. No baconators but some small maple things.
Very dissatisfied with the lack of service.
… moreTracey Volk
Wendy’s had a taco salad. They forgot sour cream & salsa, the salad was very small more like a side salad than meal size. Chill was very good.
… moreAndrew Burd
I had no idea there was a 5 Star Wendy’s in the USA.
HANDS DOWN the *BEST* Wendy’s I have ever eaten in my life.
… moreErnest Meeks
Bacon cheeseburger with lettuce, pickle & tomato. Usually there foods is a good mix of burgers & other meals; a taste for most tastes. Plus, Wendy’s doesn’t try to be the same as the others burger chains.
… moredonna locher
Good food as usual but sorely short staffed with inexperienced staff. Needed to ask for dressing for salad, ketchup wasn’t available, wrong sandwich for my friend. They are trying but need more trained and attentive help
… more