Alexa H
The staff is usually pretty rude, the orders constantly wrong, but I draw the line at a long dark hair in my food. The girl in the drive thru at 1:30pm 11/25/25 was particularly rude. You don’t have to smile, but tossing a receipt at me without eye contact or saying a word is just rude. Photo pictures long dark hair in snack wrap.
… moreAlex Eaton
Fries were super greasy and shriveled, burger was okay I guess, this Strawberry Pie was so horrid looking I didn’t eat the two I ordered, hard and overcooked, been sitting all day probably. RVA McDonalds are notoriously terrible, this location is no exception. Need my money back fr.
… moreRyan Trapp
Ordered a sausage McMuffin for breakfast (no egg), but had this monstrosity delivered. The smell was so nauseatingly bad, I have no idea how this was able to make it into a to go bag unless the staff there really doesn’t care whatsoever.
… moreAnton
I am submitting this complaint because my recent orders at McDonald’s have repeatedly been prepared incorrectly, despite me clearly stating my preferences. I specifically requested my food well-done, yet it continues to be made the opposite of what I asked for. On top of that, my burger has had onions added three different times, even though I clearly asked for no onions each time.
This shows a continued lack of attention to my order and creates unnecessary frustration. I expect my food to be prepared exactly as requested, especially when I consistently communicate my preferences.
… moreMatthew Kaufman
The woman serving the food at the drive through yesterday was the happiest, most polite McDonalds employee I’ve ever met. I should’ve gotten her name. The person taking the order was great as well. The food was as fresh as could be expected.
… moreConnor Stafford
I ordered a 10 piece chicken nugget on the kiosk and picked 2 sauces. I didn’t get any I told an employee they told me I could only get one and would have to pay for the other one. I told him I already paid for 2 and the employee just pointed to a sign and shrugged he said I could get one or none. I again reiterated that I paid for 2 and didn’t receive any he again said I would have to pay for second. Absolutely lousy service avoid if possible I will not pay extra for a employee mistake
… moremike armstrong
So it’s currently 5:30 AM, supposed to be open at 5:00 AM. People actively walking around inside, but no one will even acknowledge me. Just awkwardly sitting at the window while the person working here tries to act like I don’t exist. Not the first time this has happened. Just fed up with it this time. I’m on my way to work, I gave them 30 mins this time. And still, the same. Look I get it, it’s mcdonalds. But you guys have got to be better. Or update your time to account for dead beat employees.
… moreQuan Chi
theyve turned into scammers. the most overpriced mcdonalds in the area. then when they give u orange juice, they purposely dont fill the cup all the way up. Then want to charge u 2 dollars for 1 slice of cheese and dont even put it on the bag when you ask for it. my meal was literally $14. Some ol bs.
… moreKenn Loyal
They will deep sigh in the mic until your are completed with your order. Very unprofessional and when brought up to store management they didn’t care. Will charge extra for sauce but won’t discount meal if sauce is taken off? Make it make sense.
… moreNick Lo
Drive through was pretty bad. Cant understand a single word the lady said. And after I asked her to explain face to
She starts laugh…. learn your menu and what the sandwiche contains if you’re going to work there
… more