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McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Classic, long-running fast-food chain known for its burgers & fries.
Address and Contact Information
Address: 1463 W Pleasant Run Rd, Lancaster, TX 75146
Phone: (972) 218-0200
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Fast Food in Lancaster, TX at 1463 W Pleasant Run Rd | McDonald’s
Looking for Fast food near you? Visit McDonald’s in Lancaster, TX at 1463 W Pleasant Run Rd, for breakfast, burgers, fries, and more, or order online!
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McDonald’s, 1463 W Pleasant Run Rd, Lancaster, TX 75146, US
Located in Lancaster, TX, this particular McDonald’s branch continues the tradition of the iconic fast-food chain that started in 1940.
Reviews
k g
Trust me if you’re craving McDonald’s, pick a different location. This one’s rough.
I placed a mobile order for a Big Mac and medium fries during my lunch break and went through the drive-thru. They told me to park in spot 1 and wait. I waited 15–20 minutes and nothing came. Pretty sure they gave my food to someone else.
I went inside and got ignored. No one came to the counter. I had to go back through the drive-thru again, and this time they told me to park in spot 2. Total time from arrival to food in hand? About 35 minutes.
They gave me a free apple pie, which I appreciated… until I bit into it.
Also, don’t expect the owner to care. They don’t respond to complaints just send you to the corporate feedback page.
… moreI placed a mobile order for a Big Mac and medium fries during my lunch break and went through the drive-thru. They told me to park in spot 1 and wait. I waited 15–20 minutes and nothing came. Pretty sure they gave my food to someone else.
I went inside and got ignored. No one came to the counter. I had to go back through the drive-thru again, and this time they told me to park in spot 2. Total time from arrival to food in hand? About 35 minutes.
They gave me a free apple pie, which I appreciated… until I bit into it.
Also, don’t expect the owner to care. They don’t respond to complaints just send you to the corporate feedback page.
amanda jacks
I have NEVER taken the time to review on anything but I am beyond LIVID with this store. The unprofessionalism, laziness, and lack of customer satisfaction is BEYOND comprehension.
Two weeks ago I placed a delivery order through the app. Cost me over $60 with delivery fees, driver tip, and over priced food. 3 meals ordered and only thing received was drinks. After 2 hours of calls between them and door dash, I was refunded $10 and told to replace the order. So now I would have to pay all the fees again, another $60 plus the $60 already spent, $10 refund, equals $110 for three “blue meals”- ummmm nope.
Well today, both of my autistic children begged for McDonald’s and HESITANTLY decided to give them another try. BUT, this time I committed to checking order before accepting delivery. AND lo AND BEHOLD, the order was wrong AGAIN. I told the driver I can’t accept and apologized. It wasn’t her fault. She can’t check a sticker sealed bag. So, she is driving to the store now to fix it and I ABSOLUTELY need to pay her extra in tip because I KNOW door dash and McDonald’s SURE WILL NOT.
I called Mc Donald’s location that this came from, tried explaining the situation. Even told the girl on phone I know they are over worked, under paid, and under staffed, but this is a repeat issue and my autistic kids now are waiting and their routine is MAJORLY affected by late dinner and bedtime schedule. I was dismissed, interrupted and told, “we will fix it” and then hung up on when I tried to respond. No. “I’m so sorry” or “how can we make this right”, just rudely hung up on.
My first job was a McDonald’s employee a long time ago and NEVER would I treat a customer like that. I have spent WAY too much money on food that def is not the best for any person really, so I am deleting my app and we will NOT be purchasing from McDonald’s again. I will also be sharing this across every social media platform I can because this is DISCUSTING and NOT ACCEPTABLE. Your food is not worth what we pay so the least you can do is give a crap and treat your customer who pay your paychecks with a little decency and respect.
… moreTwo weeks ago I placed a delivery order through the app. Cost me over $60 with delivery fees, driver tip, and over priced food. 3 meals ordered and only thing received was drinks. After 2 hours of calls between them and door dash, I was refunded $10 and told to replace the order. So now I would have to pay all the fees again, another $60 plus the $60 already spent, $10 refund, equals $110 for three “blue meals”- ummmm nope.
Well today, both of my autistic children begged for McDonald’s and HESITANTLY decided to give them another try. BUT, this time I committed to checking order before accepting delivery. AND lo AND BEHOLD, the order was wrong AGAIN. I told the driver I can’t accept and apologized. It wasn’t her fault. She can’t check a sticker sealed bag. So, she is driving to the store now to fix it and I ABSOLUTELY need to pay her extra in tip because I KNOW door dash and McDonald’s SURE WILL NOT.
I called Mc Donald’s location that this came from, tried explaining the situation. Even told the girl on phone I know they are over worked, under paid, and under staffed, but this is a repeat issue and my autistic kids now are waiting and their routine is MAJORLY affected by late dinner and bedtime schedule. I was dismissed, interrupted and told, “we will fix it” and then hung up on when I tried to respond. No. “I’m so sorry” or “how can we make this right”, just rudely hung up on.
My first job was a McDonald’s employee a long time ago and NEVER would I treat a customer like that. I have spent WAY too much money on food that def is not the best for any person really, so I am deleting my app and we will NOT be purchasing from McDonald’s again. I will also be sharing this across every social media platform I can because this is DISCUSTING and NOT ACCEPTABLE. Your food is not worth what we pay so the least you can do is give a crap and treat your customer who pay your paychecks with a little decency and respect.
Gabriel Avila
Restaurant is going down hill you have to check your order before you drive off most likely you will be missing something from your order and the manager Maria is very rude customer satisfaction is not her priority. The fact that you have to return to the restaurant because they forgot something is your order and has an attitude when you complain
is very unprofessional. She needs a coaching or training along with her team to get orders efficiently and as fast as possible. Curbside orders are taking way too long at times is a 20 minute wait.
… moreis very unprofessional. She needs a coaching or training along with her team to get orders efficiently and as fast as possible. Curbside orders are taking way too long at times is a 20 minute wait.
Lioness Sun
Seems like training is in order. Everytime I place an order, online or drive thru- I will order HONEY they question like they have no clue of why honey is, get home and honey mustard is in the bag. WTH?? Honey and honey mustard are totally different please learn your condiments , it’s frustrating to order what you want, and can’t seem to get it, because of complete laziness , or oblivion !
… moreAirport LoveFieldChevy
Horrible customer service!
All the workers were hiding in the back!
The mangers were sitting I. The office being lazy!
Christmas day!
A lot of people waiting in line for hours!
… moreAll the workers were hiding in the back!
The mangers were sitting I. The office being lazy!
Christmas day!
A lot of people waiting in line for hours!
Don’t Lie
They need to hire friendlier people. The morning crew sucks. The managers are messy. The food is old and hardly fresh. I’d rather travel to the next location. Yuck
… moreJojo Vuitton
Everytime I’ve came here, I’ve always had terrible service anytime ive had the unpleasantry of ordering something from this McDonald’s. The managers always have an attitude, lobby is always filthy and tables sticky and my food somehow always manages to be cold or order be made incorrectly. I ordered breakfast on the mobile app and paid for it. Showed up to pick up my order which was supposed to ALREADY BE MADE even though i showed up after breakfast was over and was given attitude and still told to wait 15 minutes for my order to be made after the manage gave me an attitude and tried to claim “we have no breakfast left” and when i asked for my money back, she instead decided to respond with attitude once more and tell me to wait for my order to be made. Will never be returning to this McDonald’s again because after being an employee for this company at one point, I know it isn’t that difficult to make this food and impossible to run out. Terrible experience everytime.
… moreStuart Bucknell, Realtor
Stopped by McDonald’s for a quick bite and was pleasantly surprised. The service was fast and friendly, the food was hot and fresh, and the new self-serve kiosks made ordering simple. A solid, consistent option when you’re on the go.
… moreJ. Taylor
This is the slowest freaking McDonalds in DFW. And it’s literally 17 people in the kitchen. Every time I come they screw my order up. Just like today, order is NOT what I asked for. Like is working at this place hard?. Migo nem sorry as hell. Fire the entire staff. Check your food!!!
… moreReecy Cooper
I ordered a simple two double cheeseburgers and 2 Large fries, one no salt. Paid a little over $11 so I was expecting my order to be right. End up giving me regular cheeseburgers. Had to go back to the establishment, wait in drive thru because they don’t have lobby opened at all. Fries got cold. They did replace burgers tho.
… more