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Classic, long-running fast-food chain known for its burgers & fries.
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Reviews
We came in for lunch so our kids could sit and hang out with their friends. When we walked in and sat down, there was an unhoused man in the corner with all of his belongings and an open bottle of alcohol. He was slumped over, and shortly after, another man joined him and also began drinking.
This should have been addressed immediately by staff, but it wasn’t. We even asked for the alcohol to be put away, which again should not have been on customers to handle.
The situation escalated quickly. One of the men stood up and began acting very strangely, another had visible open sores on his hands, and at one point items were being taken out of Amazon boxes. We then overheard one man telling the other to put a “pew pew” in the bottom of a bag, and the response was that it would be put in a pocket instead.
At that point, a friend with us attempted to call the police because we were genuinely concerned for the safety of our children. Not a single employee or the manager intervened or took control of the situation.
This was extremely uncomfortable and inappropriate, especially with kids present. I don’t want my children thinking this behavior is normal or acceptable inside a family restaurant. The lack of action from staff was alarming.
Safety should be a priority, and unfortunately, it clearly was not here.
But thier sign says “ need help ask a crew member” when the employee was calling out the order number they don’t make eye contact to avoid being ask for additional assistance this made every order take longer because we still had to ask for the drink cups
Obviously every order was a combo meal which the cups aren’t at the kiosk or a crew member to ask. Since the cups aren’t available why are they not providing with the order. It was frustrating needing to find someone else 5 minutes later and it was for every order in the lobby. My food was super cold like drive thru order were more important to hand out than the lobby orders.
Never again will I go to this location