Andrea C
Went in after work to get some quick dinner. When our order was apparently ready, we got someone else’s order. The driver thru attendant handed it to us and shut the window. I waited to try and get her attention to let her know but, it looked like she was just ignoring us. After coming back, I let her know we had received the incorrect order. She took our receipt and gave us two different bags with, again, an incorrect order. Since there was a very long line behind us at this point, we parked and my husband walked inside to let them know we had received the wrong order again. Once back in the car, we checked the order again, it was wrong again. As my husband had to get to work, we had to leave. The overseasoned burgers were like shoveling spoonfuls of salt. Disappointing, waste of $40. We never got our receipt back from them either to provide proof of purchase or whatever. The name on it said “Bryan” but the lady that took our order was a dismissive Latina lady.
… moreFidel
Morning staff ALWAYS does better and is genuinely nice lol. Good food. Who doesn’t love a teriyaki bowl and double jack with curly fries???
… moreJuanita Calvillo
I love this location. The food was great! Vivian was very sweet and accommodating. Love a fast food place with great customer service!
… moreBea francis
I was greeted by the manager (Melanie) and she was very monotone, came off as rude and not good with customer service. It was very off putting. The soda machine tasted like it was out of syrup for all the sodas and was out of ice. The lobby was very dirty, tables not wiped, floor not swept and didn’t smell good in there. They forgot to give me ranch for the salad and forgot to give me one of my fries and when I told them they made me feel like I was wrong until they realized they did make a mistake. The salad I got was a pretty small portion for the price but that’s not the staff’s fault just the company itself. Overall just a bad experience.
… moreKris Hernandez
I’ve come a few times and gotten Takeout, but the majority of the time I order through the official Jack in the Box™ app and pick my order up through the drive thru. Always, without fail, my food comes out hot and fresh, and the customer service is amazing. Always service with a smile, from the cashiers, to the managers on duty. Even after announcing picking up my order, I’ve gotten asked if I’d like to order anything else, and there’s never an issue when I decline the offer. Then upon receiving my order, asked again if there’s anything else they can get for me. Say, utensils or condiments. And again, no issues when I decline, and they wish me a good day/night. I love that they have Breakfast All Day, as I usually have a late breakfast as is, and not many places around here in Merced that offer quick breakfast bites. And if they do, they’re either highly expensive, or only serve until 10:30 AM. I usually eat around 11:00 AM so this works perfectly for me. Highly recommend this place.
… moreYee Lee
The fries tasted burnt but was well cooked. Could have been the oil. Returned and they said it’s not burnt. I told them to smell it and taste it if they don’t believe me. They said they can’t. It even has visible tar the size of black pepper. Got my refund but had to wait 20 minutes in line and they didn’t investigate what was wrong with the fries. Come here pretty often just disappoint for the waiting in line again.
… moreChrisDMan Reynolds
I have always liked Jack in the Box growing up but the truth is their Jumbo Jacks are not like they used to be. That goes for all restaurants though. They all become synthetic like. But I still love Jack In The Box and always will
Update
I just got two sausage with egg croissants for $6. Expecting to criticize I found they were delicious. It looked good and tasted good. I added a couple pictures
… moreRichard Rock
At 595 W.Olive St. Merced CA I met the best customer service manager ever. I have been in retail sales more than 38 years and I thought I’ve seen the best until I watched this young lady working. She must love her work because she makes all the customers feel special and the way she speaks to her staff is motivating and thoughtful. Extraordinary energy and fantastic service.
Happy Customer
Richard Rock
… moreokey felix
UPDATE SAME VISIT : ordered medium burger and oreo shake. When i get to the window they say that the milkshake machine was down (what is this mcd’s) and then my fries…well…check photo xtra small. 1 star
UPDATE: drive through at 2am was ridiculous. Took 15 mins to order & only 2 cars ahead of me. By the time i ordered another 5 cars were behind me. They constantly forget things i ordered. I usually dont say anything but its like 1 out of 3 they eff up. Full burgers and everything smh
Delicious at the time but 2 stars now.
I went and the Ms. said they didn’t sell spicy chicken sandwiches the pictured combo was in the drive thru.
… moreFrancisco DeSousa
I used the mobile order and arrived 2 minutes after I placed the order for my food. There were 6 cars in front of me. It took 45 minutes to get to the window, and the food I received was cold and stale. The time stamp was for 2:03am. I waited until 2:45 before I was able to get cold stale food. There’s no place to call on the receipt as the sticker they use to close the bag covered the important store info, and trying to take it off takes the ink off the receipt. Never go if there’s more than 3 cars in the drive-through late at night or especially when you have only 30 minutes for a lunch break. It looked like there was only 1 employee working. What is shelf life for standing food before it gets discarded? Worst experience to date.
… more