Dionne Bonnick
I recently celebrated my birthday at Hook & Reel, and overall it was a great experience. The food was absolutely amazing—fresh, flavorful, and everything we hoped for. The atmosphere was fun and lively, which made it perfect for a birthday celebration. I also want to compliment the staff because everyone was friendly, attentive, and made us feel very welcome.
The only area that could use some improvement would be the drinks. Unfortunately, they didn’t quite match the quality of the food and overall experience.
Aside from that, I had a wonderful time celebrating there and would definitely return for the food and the great service.
… moreAnthony
So this was my first visit, and I had Peyton as my server. She has like the sweetest voice, but, also was really helpful in tying my bib after it fell off(So thankful I asked and she did because that thing got messier than i thought it would ), while my hands were sauced fingertip to wrist. She was patient as I tried to figure out what to order, and answered a few questions, or admitted she didn’t know and went to ask(Honesty is always good). I’m not quite sure I ever figured out exactly how to use the red claw tool, but it was more durable and handy once I started using it. Food did come out wrong initially in 2 ways, we did only catch the 1 though. I had ordered crab legs and they were not on the plate initially. Was a quick fix thankfully. Later on we realized I never got the rice I ordered, and Peyton was quick to get it removed. I think the food could’ve been sauced a bit better, but beyond that it was amazing, and messy and well worth the trip for the food alone, but Peyton was definitely icing on the cake.
Decorations were nice and I like the interactive table with the word searches and such, wasn’t much of a fan of the music though.
Definitely wasn’t looking to spend 200$ on food for myself, but its also been a while since Ive gotten to eat like that. SOOO looking forward to visiting again.
… moreShe is the best Epps
Our family really enjoyed our visit here. They got the seafood boils (were very happy with the proportions) and I the Catfish (4/5). Even the 4 y/o had a good time.
But, the service from Damien is what made everything so great! He was personable, funny, patient and kind and made it all worth while. Thank you for making a small family outing a special one.
… moreAdam Kane
The food and overall experience was great. But the shining star of the experience was our hostess Bella. She was truly amazing. Really friendly, very upbeat and funny, and just carried herself like she was happy to help us and wanted us to have the best experience possible.
She was great with suggestions and letting us in on her favorite fits and , which was very helpful for our first time there.
In a world where everyone seems like they are “just going through the motions”, it’s truly refreshing to encounter someone so excited and enthusiastic. It turned ”going out to eat “ into a fun and memorable experience.
… moreTara Sandsmark
We spent over $1,000.00 there tonight so you can imagine the amount of food & drinks that we ordered. With 9 kids you can just imagine the “I need this” & “I need thats”. The restaurant was super busy for a Saturday night and our waitress Hannah?? Well, let’s just say that we couldn’t leave the restaurant without requesting to speak to the manager, Rob. Outstanding, on point & honestly just a phenomenal waitress is what Hannah is. An asset to your restaurant is what Hook & Reel needs to know about her. She didnt forget anything and trust me, there were ALOT of add ons…. sodas, beers, napkins, spoons, forks, sauces every single thing we asked for she never forgot a thing even with the restaurant being as busy as it was. Hook & Reel, recognize her!!!! She gives new meaning to over & beyond for the customer. Rob, the manger came to our table to check on our party twice & that shouldn’t go unrecognized either. He was so nice & pleasant. Thank you, to Hannah & Rob for making our dinner absolutely perfect. Hook & Reel management, recognize your outstanding employees!!
Yet again, Hook & Reel doesn’t disappoint. Thank you!
Middletown, NY.
… moreSh A (Shosh)
I’m giving this restaurant 2 star only due to poor service.
Unfortunately, I won’t be coming back because of a disappointing experience.
1-The complimentary appetizers were not served at the beginning. I had to ask for them, and they were brought at the very end.
2-Also, the table was not cleaned before bringing out the birthday cake, which made the moment feel less special.
The food was good, especially the shrimp, which is why I’m giving 2 star.
… moreSean Kelly Jr.
Dameon is an absolute standout. From the moment we sat down, his energy, professionalism, and attention to detail set the tone for an exceptional experience. He was knowledgeable, efficient, and genuinely engaging without ever feeling forced.
What really elevated the night was the personality he brought to the table. As a fellow anime enthusiast, Dameon effortlessly connected, adding a unique and memorable layer to the service that made the experience feel personal rather than transactional. It’s rare to find someone who can balance top-tier hospitality with authentic character, and he does it flawlessly.
If you’re dining here and want elite service with great vibes, ask for Dameon. He’s the kind of server who makes you want to come back, not just for the food, but for the experience.
… moreJennifer Chagoya
We finally made it here, and im so glad we did! My husband and I each got the lobster party boil, and even though $60 per person is more than we usually spend, the servings were incredibly generous. We definitely could have shared one entree. The flavor was amazing! Also, the drink was delicious. Our server Gretchen was awesome, and very attentive. We enjoyed the atmosphere as well, and would love to make it back to hear the live music!
… moreChrishawn Rodgers
I must say as a first time customer at the
Hookk & Real I really enjoyed myself
great experience food was greatI!!
Most of all my server, Danyel she did an amazing job!!!
… moreIsabelle Scherer
No notes. Lily was extremely sweet, had great attention to detail, and helped us through a number of questions we had. Our bartender (didn’t catch her name), also super knowledgeable and gave us recommendations to have the best non-alcoholic drink experience. The live music was a great touch as well. Wonderful vibes, immaculate food… the hour drive was worth it. We will definitely be back!
… more