Leavy Peretto
The ham and cheese sandwich was quite impressive. I did not expect it to be more favorable than the burger. The burger was kinda dry and Luke warm. But the ham sandwich was piping hot. The two for 6 deal was a score though. I managed to get a drink, fries, and 2 sandwich for under 7 bux. Good deal. I did have to wait for a bit but it wasn’t terrible for nice fresh made and hot items.
… moreHuhwhatohokay 223
Theu were super fast and got my order right first try. The lady was really friendly and kinda hot ngl. The biscuits were perfectly cooked, soft and buttery and the Nashville hot chicken was juicy and well seasoned. Found my new go to.
… moreFrank Jackson Jr
This place always has great customer service , I never have a long wait for my food, everyone is attentive and nice, the manager has a great personality always smiling and makes sure you’re always good the food is always hot and fresh overall great experience!!!!
… moreJames Bernard
The food was hot, burger was good.. the guys were very nice and helpful for all the customers.. great staff in that hardees
… moreOlivia Johnson
HEATHER earned every bit of this 1 star review! I went through the drive-thru to place my order. It was simple. The only modifications I had was a Cherry Coke with light ice and a Sprite with no ice. The rest of my order was a BLT Frisco single burger combo with the cherry coke and a Hardee’s original bag with a double cheeseburger, a spicy chicken sandwich, fries and the sprite. When I pulled around to the window I handed her my $2 off BLT Frisco burger coupon and my card. She asked me to pull forward while they prepared my order, no problem! I sat and waited patiently for my food to come out and I checked it to make sure it had two fries and three sandwiches then drove home to enjoy my lunch. As I’m unpacking the bag, I realize the spicy chicken sandwich actually says hot ham and cheese. No need for me to unwrap it because I can see through the paper there is cheese on it. A little bothered but not willing to let my food go cold and waste my gas to drive back to the store, I instead called to make sure at some point I would be able to come back and get a chicken sandwich. Heather answered and said they would get me a chicken sandwich whenever it was convenient for me to come back. I thanked her, hung up and continued to unpack the food just to see that my Frisco BLT is missing the L… That’s two mistakes, now I’m irritated. So I put everything back in the bag and drive back to Hardee’s so that they can correct my order and remake everything HOT. I’d say that’s a pretty reasonable request considering my order was incorrect. I explain to Heather upon arrival that not only did I get a hot ham and cheese instead of a chicken sandwich but there’s no lettuce on my burger. She takes the food to the back and shortly after steps back up front claiming that the chicken sandwich was just wrapped wrong but indeed a chicken sandwich. I told her either way someone’s mistake caused me to come back up here. So please remake my order. She agrees to remake everything so I go sit down to wait patiently AGAIN for my food. Based on what my receipt said HEATHER rung the burger up wrong please remember I gave her a coupon for a BLT Frisco burger so that is indeed what I asked for. So the sandwich was made right based on her incorrect input. From where I’m sitting I can hear her huffing and puffing and complaining about having to remake everything as if it was someone else’s fault. Now I don’t trust her to make my food. So I tell her to just give me my money back. She continues to go back and forth with other employees regarding the issue. But they did refund me. I would have just taken my hard earned $15 somewhere else and gone about my day but the fact that she had the audacity to LIE about the chicken sandwich being wrapped wrong when I confirmed with my son that he saw it was a hot ham and cheese (he as well saw the melted cheese through the paper) was the last straw that caused me to write this review. This is my local Hardee’s and I come here often. There have been several times over the years that my order has been incorrect but they are always very apologetic and correct the issue. I’ve never had bad customer service from this location until today. So Heather my advice to you is to save your venting for when you clock out and certainly do not complain about YOUR mistakes within earshot of the customer. Take responsibility for your mistake, and fix the problem. Even while she was going on, the other employees were friendly and considerate and made sure I got my refund. Hopefully this is a lesson learned and going forward you will provide better service to customers considering this is the position you chose to work in. Otherwise perhaps get a job stocking groceries somewhere you don’t have to speak to anyone… I hope you and your bad attitude have a wonderful day! You certainly don’t have to worry about me coming back to this store. I took my $15 up the street to Burger King were I got friendly service, quick food and a correct order… The first time.
… moreA Dean
Just went through the drive thru but the young man that took our order was super friendly. Food was fresh and hot.
… moreBrian Warren
Seemed like only the one girl was working the front and drive thru. They had 3 cooks in the back. Not too busy. And the food still took forever to get. Then when I got it, my order was wrong. Very frustrating after having to wait so long for my food. I don’t think I’ll be back.
… moreTravis Williams
Great customer service. And fresh hot food to order. Dominique and Tiffany and the complete staff was nice
… moreKingboo
They don’t open on time, but they sure do close on time. Lol the service is complete garbage. They pretend like they don’t see you. They make a bothered face when, they do help you. It doesn’t matter how kind you are, you won’t break them & they wonder why. Smh
… moreTigerKelly
If I want fast food this is my go to…. the burgers aren’t questionable…they actually look like burgers ( not like circles of mystery meat at other fast food places…not gonna say who…..lol) they also have pretty good breakfast items and chicken sandwiches although I have yet to try chicken because every time I go I always want a burger….
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