While some things have changed over the last few decades, El Pollo Loco’s delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way – on our signature open-flame grills – then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Hawthorne,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Fast-food chain outpost known for Mexican classics made with fire-grilled chicken.
Tanya Ortega
Arrived today Sunday March 1st at 10am at the drive thru and the girl just ignored me and walked away I parked my car tried to walk in and another employee slammed the door on my face and said we are closed, I said it’s 10am she maybe in like 5 minutes we will open. Unbelievable I hope corporate looks into this location.
… moreKimberly Herrada
This is the most pathetic pollo bowl I have ever seen lol.
… moreIsabel Vasquez
I love pollo loco but when the people who work there don’t like there jobs this what you get. Broken tostadas, no dressing, no utensils, nor chips for your pozole! Mmmm hello my meals were not chip or free. One of those tostadas was for my boss
… moreVeronica Salceda
The cashier Carmen was GREAT!! She greeted me with a Beautiful smile, listen to me, when above and beyond to help me on what I wanted. She was great, friendly, courteous, knowledgeable and fast, she deserves to be recognized.
… moreJoshua Lewis
I’m not gonna give a horrible review cuz I just like their food but there have been a few instances where they either give me the completely wrong order or they forget what I paid for and give me something different. It’s a bit unorganized with the drive thru depending on the time of day.
… moreLisa Maxine
Just be bad , and go to popeyes next door ! . Lol. The drive thru line was soooo long and slow omg. I’m surprised I waited that long , I havent ate here in so long so I was randomly craving it. But it did not hit the spot. They were slow, skimpy on the food , I barely had a tablespoon of rice and beans , 3 sprinkles of cheese., I took of the big glob of sour cream, it didn’t have any flavor. And it was $10 ! Smh.
… moreCatherine Romero
My family and I ordered to go, and they forgot a part of our order. My sister drove back, and once she came back to eat, she found a hair in her burrito. I had to go back again, and informed them but they didn’t seem to care. They didn’t even look in the burrito when I was showing them. There was clearly a red, long hair, the same as the woman in the front giving orders. They didn’t honor what I asked for, so I got another meal in place for the burrito. They also told my sister they didn’t have creamy cilantro sauce when she first ordered, but I received it with the tostada I got. Not sure why they would lie to customers. They all definitely took the whole situation lightly. A hair and two trips back to the restaurant
… moreDaniel C.
This used to be my main location and it was good at the start but they keep forgetting items in the order. It’s been a constant struggle with this location. Either they forgot something in your order or never have salsas. I’m going to drive a few miles more for a better service.
Don’t get me wrong the food is nice. They have some great chefs.
… moreBrenda Garcia
First, they don’t even greet you, restaurant inside seems like a middle school cafeteria meaning, floors dirty, food all over the place, the cashier Emonie didn’t even say hi, just looked at me and waited for me to say my order, the girl given out the food had an annoyed face, for being the people that you see upfront it was not very welcoming whatsoever. Both cashier and girl handling the food has nasty energy. It will be my last time here. I tried to give it some couple of more tries but seems like management can care less.
… moreDukwan Adderley
The service was good however the food wasn’t to great. My chicken nachos were more chips then anything else. Not enough meat or cheese to classify that as a chicken nachos. However I will say that it was very good. The service was a little slow but our server was very polite and at least explained what the delay was caused by and he gave us a free drink to compensate.
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